Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
Sr .NET Consultant (Current Employee) – Dallas, TX – July 18, 2016
Around 8+ years of experience in IT Industry covering all phases of Software Development Life Cycle (SDLC) mainly into Analysis, Software Design, Development, Testing, implementation of Web based applications using Agile and Waterfall methodologies.
Our daily mission is to deliver Customer Service with a sense of warmth, friendliness and individual pride
Manager of Customer Service, Ground Operations (Current Employee) – Baltimore, MD – July 11, 2016
A typical day at work begins with arriving 30 mins early to greet my employees as they come in. I carefully review the flight schedule, customer loads and work assignments. I meet with the TSA to discuss staffing requirements. I ensure that all supervisors and employees are present. I monitor the work activity throughout the day, ensuring that safety, security and customer service polices are adhered to. We aim to deliver the highest quality customer service at the lowest possible expense, staying well within company budget guidelines. My fellow Managers and I collectively oversee and mange the various work areas within BWI. The most difficult (but very common!) part of my job is dealing with the unexpected, i.e. cancelled flights, weather delays, maintenance issues. The rewarding part of my job is turning a service failure into a service success!
My time as a flight attendant for Southwest Airlines was filled with excitement and adventure. To be trusted with the safety and security of approximately 200 people gave me an enormous sense of pride. I knew that Southwest would not hire anyone who did not possess a combination of both exceptional customer service skills and the ability to maintain control of the entire cabin in the event of a life-threatening emergency. At Southwest, safety and customer care are of utmost importance because providing it's passengers the best of these is how the company became one of the most successful airlines in the industry. It is a company of people who understand the need for serious attitudes toward safety, yet also understand the inherent fun and adventure that traveling provides. I feel honored to have had the experience there.
I am responsible for supporting our 50,000+ employees with maintaining their travel eligibility and answering questions regarding their travel privileges. I also negotiate agreements with our counterparts at other airlines for reciprocal leisure travel for employee travel. I maintain the online ticketing system and troubleshoot all issues, as well as serve as community leader for over 150+ member airlines using the myIDTravel system developed by Lufthansa Systems. I also am responsible for administering and maintaining several employee incentive/recognition programs for the company. I compile dashboards on a routine basis for over 15 workgroups to report on recognition efforts and trends across the company.
I have had the unique opportunity to work for a company where I've advanced from working in a warehouse environment, to an administrative assistant role, to a specialist position maintaining corporate statistics and fact sheets, to my current role supporting our employees with their travel needs. I've been extremely fortunate to have had the opportunity to travel around the world for conferences and meetings.
The most difficult part of my position is dealing with technology transitions with vendors (outsourced support). We are currently in the middle of a switch over from one company to another. Whenever a system outage occurs, I immediately jump into action and contac tour technology cohearts, unfortunately some of the knowledge download was apparently lost.
Southwest Airlines has been an incredible career. Everyday is a new day. Filled with different challenges daily. TRying to help passengers who have been effected by delays and cancellations etc. Always keeping compassion first. I always place myself in the customers position and treat them the way I would want to be treated. Everyone has a story that we don't know.
It is a great company to work and only need good trainer during probation periods to new hire Most trainers are not at the stander of company.they just become trainer to gets SWA POINTS, they need professional training to trained the new hire and Southwest Airlines DALLAS have great training center with trainers and they warm welcome to new members.
Work here for lifestyle... not money. And start YOUNG!
Flight Attendant (Current Employee) – Chicago, IL – May 31, 2016
Lots of people say they work at Southwest for the lifestyle... and they're absolutely right, because they're not in it for the money, at least not if they're a flight attendant.
And really, the lifestyle is only good if you don't mind being out of town for at least 3 days at a time. This job could be great for someone without advanced schooling, or someone who's single, a married empty-nester, or retired. However, this job does not reward for previous experience. Someone with lots of customer service experience is going to start at the bottom with someone fresh out of high-school, bottom pay, bottom schedule, bottom of everything.
Don't be fooled by the "per hour" pay mumbo jumbo, you're only paid when the aircraft door is closed (so you're not paid for that 2 hour delay from the raging storm outside), and you need to be at the airport an hour before the doors close when you leave for a trip. You're also scheduled to be out of town regularly (like, weekly) and you only get a couple of bucks an hour to cover expenses then.
Lots of people love this job because they love the flexibility of the lifestyle, and I'll definitely give them that. But if you're looking for money or want to be home in the evenings, don't give this job a second thought. It'll take 13 years to max out salary, and most college degrees could get you there quicker somewhere else, and get you home every night too. Not a great job for someone with kids, though many do it successfully. Job gets better and better with seniority though.
Travel Travel Travel! Flexible schedule
Out of town all the time, not paid for ground time, not paid for overnights, not great for someone with young kids