Handles any aspect of ticketing and check-in by operating a computerized pointofsale system, boarding, baggage service, reservations and resolving related complaints and problems;
Responsibilities include greeting and handling Customers in a polite and friendly manner.
Handling credit cards, travel vouchers and coupons as forms of payment for tickets.
Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed;
Handles transactions required to board the aircraft in a timely and efficient manner;
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal