Pros: Employees and dependents fly free
Cons: Mandatory overtime
My first experience with Southwest Airlines was extraordinary. The
orientation was professional but fun. The main headquarters in Texas
was very impressive. After extensive training with an instructor that
was not only thorough but patient as well, I officially began my career
with Southwest. As a customer service and support agent, I assisted passengers by phone with online bookings, information concerning air travel, provided flight information and reaccomodated passengers when their flights were disrupted, among many other duties. Our employee reviews were quarterly and our supervisors were the best!
They were always available to us and offered constructive ideas to improve my work performance. The most difficult part of the job was not that it was very challenging but could be very monotonous. I missed the face-to-face interaction with customers. The most enjoyable part of the job was, of course, was offering awesome customer service and leaving the caller with a positive experience.
My co workers were always friendly and helpful. Although, some employees just vented about bad experiences they had on the phone, and that could be very annoying.