Southwest Airlines Employee Reviews

Found 660 reviews matching the search
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fast paced but fun environment to work in
Costumer Service Representative (Former Employee) –  Spokane, WAMarch 24, 2017
It was a call center. The phones would basically ring nonstop but you helped people make hotel reservations and sell tickets to local events. As a supervisor I monitored phone calls to insure that all callers were getting the service and attention they deserved.
Pros
set schedule, lunch hour, fun place to work
Cons
not alot of benefits, the pay was alright
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Great flexibility and health benefits
Ramp Supervisor (Former Employee) –  Phoenix, AZMarch 23, 2017
Great company to work for in terms of flexibility of schedule. At the agent and supervisor level you have ample opportunity to either pick up extra shifts or give away to other employees to suit your needs. The Health and Dental benefits are second to none. The hardest part about being a front line leader is you are subject to the operation and if a lot of flights are running late due to weather or just normal delays then you have to stay. If you are a junior employee this doesn't mean a great work/life balance for you. If you can tough it out then its a great job.
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Southwest is LUV
Customer Service Agent (Former Employee) –  SeaTac, WAMarch 23, 2017
Southwest Airlines is a great company to work for. They have great employees, a positive work philosophy (LUV) and empowerment to give customers the best possible service. Training is a joy, stress is minimal.

The benefits are great especially if you like to travel. The travel benefits are especially wonderful for PARENTS of employees, so get your kids to work for the airline!

The best part of the job is the opportunity to help so many people in a short amount of time. Sometimes the hours in a day can increase due to delays and cancellations, or heavy travel times which create many opportunities to help the customers.

The most difficult part of the job is that this is an airline, and most every airline in the industry is based on seniority. My advice is start early in life to gain the most benefit and most opportunities. Pay starts minimal.
Pros
Travel benefits
Cons
Seniority based industry
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I really enjoyed my job it was a great place to work
Reservation Sales Agent (Former Employee) –  Oklahoma City, OKMarch 22, 2017
Southwest airlines in the beginning it was a great place to work once they change the Ceo and bought Air Tran it change completely after 23yrs 10months they decided they no longer wanted there senior agent who help to build that company and make it what it is today the thanks we get is they are forcing us out and hiring new agents at a lower rate sad.
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Productive, Fun, with the best customer service internally and externally
Customer Service Agent (Former Employee) –  Baltimore, MDMarch 22, 2017
A typical day at work was enjoyable, fun, upbeat and productive.
I learned how to to treat customers and apply that daily internally and externally.
Management pitched in helped and encouraged everyone to work as a team!!!!
The hardest part about this job were the hours on my feet on some days.
The best part about this job was the customer interaction even on bad days and all the new people I met.
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Exciting Career
Flight Attendant (Current Employee) –  Fort Lauderdale, FLMarch 18, 2017
Being a flight attendant is always changing. Everyday is a new adventure with the ability to make new friends with your new crew. You get to see cities you wouldn't have normally seen on your own and sometimes have a whole day to go exploring either on your own or with your crew/new friends.
Pros
Free Travel
Cons
Not a lot of sleep
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Good people. poor environment
Operations Agent (Current Employee) –  Houston, TXMarch 16, 2017
They seem to do things the hard way. Good perks and 401K but you have to work for them a long time to be in the good pay bracket. Poor supervisors and average managers.
Pros
free flights
Cons
long hours, poor uniforms.
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Fun job, lots of mandatory overtime
Customer Service Representative (Former Employee) –  Boston, MAMarch 16, 2017
Seniority based job and schedule take a toll on any life / work balance...I had no life outside this job while i worked for them. And harrassment is prevalant.
Pros
nice hardworking people, company supports decisions
Cons
no life outside work for low wages
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Work hard play hard !
Ground Operations supervisor (Former Employee) –  Denver, COMarch 16, 2017
Great Company to work for . Amazing benefits and fun culture. If you like to travel this is the job for you. How ever you will work long hours sometimes 16-27 hrs in a day if the weather is bad. also your schedule is always changing and one month you might work early mornings then the next late nights. Great company if you can go with the flow.
Pros
Great medical and travel benefits .
Cons
Long shifts heavy lifting and a big commute to work.
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Worked outside in a fast paced atmosphere
Ramp Agent (Former Employee) –  St. Louis, MOMarch 14, 2017
I have always been really interested in aviation and it was exciting to get to work at an airport. I got to work with a lot of interesting people and even travel.
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good environment
Operations agent (Current Employee) –  Baltimore, MDMarch 11, 2017
all of the employees are very respectful, nice, and helpful. its a great place to work if you're looking for a fun and friendly environment. training is done well.
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Outstanding company with great pay and benefits
Boeing 737 Captain (Former Employee) –  Dallas, TXMarch 9, 2017
Great company with a great working culture. Outstanding business plan with a solid future. Ability to move laterally within the company to multiple location in the continental US, Caribbean, Central and South America.
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My Experience
Ramp Agent (Former Employee) –  Chicago, ILMarch 7, 2017
This is absolutely the best job around. I have no complaints about this job. It's family oriented, loving, caring, also room for growth and improvement.
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Wonderful company
CSA (Current Employee) –  Dallas, TXMarch 3, 2017
I love working for SWA!!! I work as a part time CSA and it has been a wonderful experience. The only difficulty that I've experienced is trying to move into a professional role in the Corporate Office. Other than that; if you love to travel, SWALIFE is it!!!
Pros
Free flight benefits and a day off for perfect attendance
Cons
Advancement opps
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java developer
Java Developer (Current Employee) –  Dallas, TXMarch 3, 2017
It's a comprehensive ecommerce application aimed at providing secure twenty-four hour online Banking
support. The application primarily consists of modules that provide a consolidated statement of all your UBS
accounts and loan activity, and also used to see which checks have cleared, or review the complete transaction
history of any of your accounts, provide functionality for fund transfer between accounts with UBS Online
banking and provide support for all the other UBS products & services like checking accounts, saving accounts,
installment loans, overdraft protection.
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Fun place too work at
Ramp Agent (Former Employee) –  Boston, MAMarch 1, 2017
If you have seen any of the commercials for Southwest,then you can imagine what it's like too work there. The benefits are great, the people are friendly and very caring.
Pros
Free flights and other great benefits
Cons
Flying standby
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Excellent Company to work for
CS&S Customer Support Services (Former Employee) –  Phoenix, AZFebruary 28, 2017
SouthWest Airlines is an ecellencent company to work for.
They give and show their great heart and hospitality to their employees and customers.

They offer different shifts to their employees.

Co workers are the BEST to work with.
Great union team
Pros
Excellent benifits
Cons
Short breaks
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Lack of understanding of techlogy by leadership
Technical Manager (Former Employee) –  Dallas, TXFebruary 22, 2017
Age old technology makes employee life difficult to work and support needs of SWA. Reservation and revenue system is very completed and need to upgrade to future technology
Pros
Free fly benefits for employee
Cons
hectic work culture
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Great place to be employed at
Ramp Agent (Current Employee) –  Dallas, TXFebruary 17, 2017
The job isn't to difficult, requires conditioning and awareness of your environment. Great work environment, great employees, along with all the benefits and time off you can ask for.
Thanks for the opportunity.
Pros
Free flights, meals, clothing, equipment, and PPV
Cons
Loud, hot or wet
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Southwest- employees are hihly valued
Sr. Business Analyst (Former Employee) –  Houston, TXFebruary 17, 2017
The company is extremely fun.
I have leant team building here, co-worker are encouraging.
Sometimes the scope of the projects are unclear and always had challenges to figure out the next steps.
Pros
WORK CULTURE
Cons
LONG HOURS
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Overall rating

4.5
Based on 663 reviews
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Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
4.4
Job Security/Advancement
4.1
Management
3.9
Culture
4.4