Ramp Supervisor (Former Employee) – Kenner, LA – April 28, 2016
The management and supervisors are great. Being on the ramp and next to the planes all day or night is the best part of the job. Seeing how the airline works from the time you check in to the time the plane leaves the gate is very interesting.
SWA is a good company, with a great culture, but the culture is not as awesome as it once was. If you could be a fly on the wall in the break areas or even just listen to the conversation employees have with each other, sometimes while on duty, you'd understand what I'm saying.
Many of the co-workers, some of the managers and supervisors are wonderful people to work with, and SWA takes pride in hiring the best, friendliest and internal and external customer service oriented individuals... however, the world is comprised of good and bad people so this just isn't always the case. I've witnessed very, no extremely rude agents handling external customers and unbeknownst to them, internal customers, but because of seniority their job is not at stake so they are essential given a free pass to behave this way.
There are some good, honest, fair managers but some supervisors, who are often promoted from agent positions, are on a power trip and our six month probation period apparently makes it very easy for them to make the life of new agents very difficult. The managers have been ported verbally threatening new agents jobs to get them to do their bidding and if a new agent dares to speak up against any injustice, they are treated poorly, gossiped about between supervisors and agents, then only after being worked a bit more, sometimes ot or a double, they are let go. Supervisors and agents with a bit of seniority are basically allowed to do what they want and treat new agents and customers how ever they want. This, i hsve learned, is the case in many stations.
That allmore... being said, I luv Southwest Airlines as it is presented and for the most part strives to be, I just think there needs to be some internal house cleaning, even if it just means specialized, reoccuring, training reminding employees how to treat others, after all at SWA, we follow the golden rule.
There are so many good things about and good people at SWA, but the number of the few "bad eggs on a power trip" is still too high in my opinion. I've seen employees let go for legitimate reasons, on the other hand I've witnessed good employees tossed out because only one or two (of the very many) managers, supervisors and or employees just didn't like them personally, even if they had good commendations from customers.
I would recommend working at SWA, it's an awesome opportunity and we like to hire individuals who stand out and shine but the unfortunate truth for some is that you have to either be in the good graces of the specific supervisors who let the power go to their head or keep your personality and shine down to a dull dim so you can pass probation.less
flight benefits, holiday pay, good supervisors, good co-workers, youthful, fun luving, job security after probation, ot, off days, scheduling with seniority and granted arrangements
probation threats, pay, power trips, bad supervisors, bad co-workers, mandatory ot, scheduling without seniority
a fun spirited company that requires 110% dedication and hard workers♥
Customer Service Representative (Former Employee) – Oklahoma City, OK – April 22, 2016
Southwest Airlines is the ultimate place to work. We worked hard and occasionally we'd play hard!!! Yes, this is a fun-loving, servants heart and warrior spirit place to work. This suited me very well. If you are fortunate enough to work at head-quarters in Dallas, there is a gourmet chef on 5th floor waiting to make your lunch just the way you need it. Many great perks. ♥♥♥♥
fly for free
worked holidays and weekends until you are there about 8-10 years
You feel like in the beginning they want you to succeed but you soon find out that something like getting sick once can get you terminated it becomes a whole different company. Employee reviews become personal attacks that can get you fired. The actual job it's self is awesome, working with the customers is the best ever and the opportunity to see the world is second to none.
Great work culture, environment. Fantastic learning experience. Have lots of care for Employees. SWA has 40 years of profitability and is ever growing with multiple project openings for Developers and Business Analysts.
Inflight Payroll Auditor and Leave Specialist (Former Employee) – Dallas, TX – April 5, 2016
This is absolutely a great company; the benefits and perks are wonderful. The company provide stability and growth but you have to be open and willing take and explore opportunities. The department can be very strict and less forgiving but overall, while I was there I enjoyed it.
Overall a great company
That particular department was not easy to work in (management).
Customer Service and Support Agent (Former Employee) – San Antonio, TX – April 3, 2016
Started everyday by reviewing the systems weather delays, upcoming promotions and your daily scheduled meetings. Answered customer's phone calls regarding a variety of concerns. Researched routes, fares, schedules, accounts, credits etc. Attended recurrent training meetings. Enjoyed volunteering at the Ronald McDonald House. Did not enjoy informing customer's of delayed, rerouted or cancelled flights.
-This is a company that has really figured it out. -There moto is put your employees first and they will always put your customers first. -Be willing to put your time in due to everything is done by seniority but when you get it this is a very fun job.
Everything is done by seniority
Sometimes it takes a couple of years to get good seniority.
Customer Service / Administrative Representative (Current Employee) – Richmond, VA – March 22, 2016
Providing excellent hospitality to our customers is our everyday goal. The mission is to first take care of one another and next fulfill our customers needs and wants. The toughest part of working for a major airlines is missing out on family events such as Christmas and Thanksgiving due air travel. But completing my day knowing I satisfied someone, keeps me smiling and empowered.
PHP Word Press Developer (Current Employee) – Dallas, TX – March 22, 2016
its good to work with southwest airlines,i learned so much in this company,the management of this company also supporting me very well,and my co workers also gave me full support to work,their is no hardest part in this company,we are all enjoying very well and i have done my work also very well.thank you for southwest airlines to gave me such a wonderful opportunity.
CUSTER SERVICE AGENT (Current Employee) – London – March 11, 2016
I am a people person , I like being out in public and helping people. I am great at customer service and communicating with people. handle I stress situations with ease. Have had cpr training and / first aid . enjoy working with the public and get along well with others.
i never give up .. i am always detremed to get th job done what it may be
Administrative Station Coordinator (Current Employee) – Houston, TX – March 11, 2016
Process Attendance letters, Answer phones and questions, Assist in badge process, Calculate and input hour paid per trip, Process medical leaves, OJI's and return to work paperwork, Input gates into system.
Customer Representative (Former Employee) – Atlanta, GA – March 7, 2016
I enjoyed working for SWA! Its definitely a fun loving company! Your co workers become your family. We have the tendency to spoil our passengers, however the company spoils its employees just the same. great perks company parties, company feeds the employees very often, free travel for employees, children and spouses. Overall Amazing company. best compensation of all the other airlines.
wonderful culture. work is fun
can be stressful at time, passengers arent always nice
Ramp Agent (Former Employee) – Phoenix, AZ – March 3, 2016
Co workers are good people, I learned how to be able to work on a solid schedule one that doesn't shift. the work schedule is flexible, you can create your own work schedule but you have to jump thru hoops.