Our daily mission is to deliver Customer Service with a sense of warmth, friendliness and individual pride
Manager of Customer Service, Ground Operations (Current Employee) – Baltimore, MD – July 11, 2016
A typical day at work begins with arriving 30 mins early to greet my employees as they come in. I carefully review the flight schedule, customer loads and work assignments. I meet with the TSA to discuss staffing requirements. I ensure that all supervisors and employees are present. I monitor the work activity throughout the day, ensuring that safety, security and customer service polices are adhered to. We aim to deliver the highest quality customer service at the lowest possible expense, staying well within company budget guidelines. My fellow Managers and I collectively oversee and mange the various work areas within BWI. The most difficult (but very common!) part of my job is dealing with the unexpected, i.e. cancelled flights, weather delays, maintenance issues. The rewarding part of my job is turning a service failure into a service success!
postive colleagues, free flights!
long commute throught hectic traffic