Customer Service and Ramp Supervisor (Former Employee) – Orange County, CA – April 2, 2014
I started out with Southwest Airlines as a Customer Service Agent in Burbank, CA. I moved to southern Orange County so transferred to LAX and then to John Wayne Orange County Airport. When in Orange County I also was the station Administrative Coordinator, Ramp Supervisor and Customer Service Supervisor. There is so much opportunity in this company you can determine your own destiny. The administrative position consists of balancing agents daily cash deposits, handling OJI, medical and personal claims. I was responsible for payroll audit sheets daily. Communicating with upper management on a daily basis in each department. As a Ramp Supervisor I oversaw the ramp agents preforming their daily tasks, marshaled in airplanes, loaded luggage. My favorite position was the Customer Service Supervisor position. I enjoyed interacting with customers daily. I also oversaw the customer service agents, quarterly bidding schedule, agents evaluations and held staff meetings. This was a really fun job.
Great company with great benefits and excellent people to work with.