Customer Service and Ramp Supervisor (Former Employee) – Orange County, CA – April 2, 2014
I started out with Southwest Airlines as a Customer Service Agent in Burbank, CA. I moved to southern Orange County so transferred to LAX and then to John Wayne Orange County Airport. When in Orange County I also was the station Administrative Coordinator, Ramp Supervisor and Customer Service Supervisor. There is so much opportunity in this company you can determine your own destiny. The administrative position consists of balancing agents daily cash deposits, handling OJI, medical and personal claims. I was responsible for payroll audit sheets daily. Communicating with upper management on a daily basis in each department. As a Ramp Supervisor I oversaw the ramp agents preforming their daily tasks, marshaled in airplanes, loaded luggage. My favorite position was the Customer Service Supervisor position. I enjoyed interacting with customers daily. I also oversaw the customer service agents, quarterly bidding schedule, agents evaluations and held staff meetings. This was a really fun job.
Great company with great benefits and excellent people to work with.
Working as a contractor was very rewarding. I worked on a small project but loved the interaction and overall culture. The company is very structured in all its operations, functions, etc. and was refreshing to have clear direction and expectations. Great place to work!
Great company, executive leaders are and are humble. You will work hard but you'll play hard too. Work side by side with some of the kindest ppl you'll ever meet and fly for free. Hard to get promoted bc most ppl don't leave their good positions,can run into the good ol boy system.
Ramp Agent (Former Employee) – Fort Lauderdale, FL – April 24, 2017
Transfer customer baggage & cargo from Aircraft to Aircraft and / or passenger terminal and protects it’s against weather, lost, theft and damages. Operates and drives motorized equipment such as belt loaders, air start units, lift truck, tugs, bag carts, and de-icing units. Completes paper work and forms connected with work assignments pertaining to procedures & enter into company’s information system as required. Work outdoors in all types of whether conditions, around loud aircraft & machinery.
Handled incident support tickets daily. Code fixes after recreating bug on test system. Learned . Sabreview native SAAS query language, BMC Remedy incident, change request and service request Management was very supportive Fun work place culture Hardest part was the P1 tickets after hours and on weekends Most enjoyable is when we got to go to the State Fair on holiday
Reservation Agent (Former Employee) – Phoenix, AZ – April 18, 2017
During my years with Southwest, I never hesitated to miss a day, the flexibility with scheduling was great, a typical day at work was booking reservations with clients to travel, I created a ratpor with customers. The management was above and beyond happy and made our work days happy. The hardest part of the job was working with the travel agents who made it difficult when they pushed and did not take not available for an answer.
CUSTOMER SERVICE AGENT (Former Employee) – San Diego, CA – April 13, 2017
I worked very hard for Southwest Airlines. The pay was horrible and they would juniored you all the time, meaning they could extend you 4 hours no questions asked. After two years there I think I got a .50 cent raise and my hours were like 5:30 in morning to 1pm. My final pay was 8.96 per hour. Job was exciting but not worth it for me.
I love SWA, even if it is in a stressful work environment at times, I love the people, our leaders and our culture. The deck parties on Mondays are great, the benefits of being able to fly to any of our locations is also wonderful.