A typical day was busy on the phones. If it wasn't cancellations, it was flight delays. What I learned was how to empathize. Management was okay but we had to be unionized or sometimes we may get thrown under the bus. There was great culture in the workplace. However, there were many days that were mandatory overtime and it affected plans, childcare, etc. The most enjoyable part of the job were co-workers.
Free flights, benefits, 401K, co-workers