Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
If you are going to work in the Airline Industry...Southwest is the place to work
Flight Attendant (Current Employee) – Phoenix, AZ – December 31, 2017
As a flight attendant you have flexibility that is unmatched by most jobs, and depending on your perspective the time spend away from home can be rejuvenating or tortuous. You'll meet amazing people and visit amazing places. The free flights are the best!!!
A typical day at Southwest Airlines was busy answering incoming call helping customers find flight for business and pleasure After working at Southwest for so long it got hard to sit all day answering phones I loved working for Southwest it was a great place to work
Training Specialist (Former Employee) – Dallas, TX – December 28, 2017
They like to hire young and cheap. If you're an older resource looking to start as a contractor and then move into a full-time role, forget it. Only place I ever worked as a contractor where they referred to be as an "outsider" to my face.
Level II Service Desk Analyst (Former Employee) – Dallas, TX – December 12, 2017
My supervisor was awesome. I loved the people I worked with. The only negative thing I have to say is that they hire contractors for the Service Desk rather than employees. No benefits or vacation time.
Inflight Supervisor of Administration (Former Employee) – Baltimore, MD – December 11, 2017
United immediately sent me an option to review my leaving flight, but I wanted to wait until we returned home. Returning home from Dallas international airport a few days later was a completely different story. I had to get up in the middle of the night to return our rental car and make a 6am flight. When we arrived at the kiosk
Ramp agent to Manager (Former Employee) – Las Vegas, NV – December 10, 2017
Southwest was my first job; hired at 20 years old and retired many years later. From day 1, and every following day, I never regretted my career path. Had the opportunity to be a part of the Las Vegas station growing from 30 flights to 250+. Had the opportunity to experience a culture crafted by Herb and Colleen. Worked as a Ramp and Operations Agent, Operations and Provisioning Supervisor, and Manager of Ramp and Operatons. Had the opportunity to move around the country and experience life in different states/cities. Career advancement is only limited to your goals. My managers were predominently effective, engaging, and truely wanted the best for every employee. I would not hesitate to recommend Southwest as an employer. I will always be grateful for the opportunity to grow up at Southwest.
Despite only being a contractor, I feel like part of the family. After working here, it's very difficult to even consider working anywhere else. If you get in, consider yourself very fortunate as the application process is very competitive.
Ground Operations Agent (Former Employee) – Detroit, MI – December 6, 2017
Working at Southwest is good and bad. The good is that you can work as much or as little as you want. However, it is hard to move up in the company because the ramp is the largest work group and most demanding. Also, there are a multitude of personalities that a person has to deal with that could be to the benefit and detriment of a ramp worker. But the greatest benefit is the ability to fly whenever you want to.
Facilities Maintenance systemwide (Former Employee) – Chicago, IL – December 6, 2017
I really hated to retire, it wasn't a job.. it was a company you needed to be with, and just happened to pay you too. The SWA culture draws you to b you.. it's ok to color outside the lines. The best 24 years of my life.
Interning at Southwest was an amazing experience. You are empowered to develop your skills and put your best foot forward in important tasks. As an intern I was given meaningful assignments that actually made a difference. You are encouraged to network and build a Southwest family throughout your time here. There are numerous development and growth opportunities through participating in days in the field or coffee chats with individuals from different departments. As an intern you can also partake in the benefit of flying free on standby to any U.S locations that Southwest serves as well as a reduced fee for international travel!
Customer Service Representative (Former Employee) – San Antonio, TX – November 30, 2017
Friendly people very spirited bunch. Mandatory overtime is almost everyday if you work at the call center, but they do try to make it fun. Management at the call center is okay, but isn’t very helpful.