It used to have a relaxed, fun culture. Now its like working in a sweatshop...crazy hours and days off, no work life balance at all. I enjoyed working with the customers and making their days better with my troubleshooting skills, however working without any benefits and never having a weekend off, or working a schedule like 7 pm to 3 am is crazy!
The most enjoyable part was improving my skills...it went all downhill from there.
improves your troubleshooting skills
short breaks, no weekends, sweatshop like atmosphere