Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
Customer Support and Services (Former Employee) – Albuquerque, NM – November 14, 2016
Southwest is a good Company. They do have amazing benefits. The Call Center however, is a very stressful job and extremely micromanaged. Good news is if you can make it a year, you can look into other job openings in the company.
Customer Service and Support Agent (Former Employee) – San Antonio, TX – April 3, 2016
Started everyday by reviewing the systems weather delays, upcoming promotions and your daily scheduled meetings. Answered customer's phone calls regarding a variety of concerns. Researched routes, fares, schedules, accounts, credits etc. Attended recurrent training meetings. Enjoyed volunteering at the Ronald McDonald House. Did not enjoy informing customer's of delayed, rerouted or cancelled flights.
Southwest treats their employees amazing. The group knows how to work like a team and always have a positive attitude. The company throws great parties for their employees and also offer wonderful benefits.
Aircraft Mechanic (Former Employee) – Chicago, IL – October 4, 2016
They start you out in Dallas for two weeks paperwork training. Told time and time again that there's no hazing ( because probies or newhires have zero recourse or protection from abuse or harrassment). After that you're on your own. No aircraft training whatsoever. Expected to teach yourself the job and do it better than unioned mechanics. Some of the worst maintenance I've seen in 15+ years. Dallas seemed to keep boasting that they are fined more because they are more successful. BS they earn every penny of every fine. Their "probation" is nothing more than a popularity contest and an excuse to demean and harrass better mechanics than they are.
No longer there
No training. No lawfully required lunches or breaks. Supervisors are nothing but ringleaders.
Business Systems Analyst / Scrum Master (Current Employee) – Dallas, TX – September 8, 2016
This is one of the best working environment I experienced. The work is well organized. Adopting to latest technologies very often. Management is very friendly. I was involve in several projects, and the teamwork was really important to make it a success.
Customer Service Representative (Former Employee) – San Diego, CA – April 20, 2016
you have the freedom to transfer to other cities, free travel, great company, benefits and company culture, can be fast paced, must like the public and must have an outgoing personality, also have to be ready to jump into any situation that may present itself
One of the best companies I have ever had the pleasure to work for. Supervision committed to providing the best training and support of employees, while also providing great benefits and encouraging employee moral.
My day is fill with communications with customers and business associates. I check with customers confirming reservations, make sure they are aware of rental process, goes over policies,etc. I speak with business partners to verify availability for their customers. I make sure all cars are rental ready, I go over numbers and things that affect and effect the bottom line of branch. My job is fast and being organized helps it run smoothly. I love the way we make sure customer comes first and satisfying them in all aspects.