Southwest Airlines Employer Reviews

I learned how hard it is to be a csa for an airline always be kind to those helping they are in constant stressful situations but are very kind. Great Moral with this company!

Ticketing and check in services:
• check-in by operating a computerized point-of-sale system
• all points of boarding process -- handle transactions required to board the aircraft in a timely and efficient manner
• baggage check-in service at ticket counter and at plane-side boarding gate
Reservations services:
• greeting and handling customers in a – more... polite and friendly manner
• handle cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
• compute charges
• make change and balance daily transactions
• answer telephone to provide information to callers
• page customers
• provide current and accurate fares, schedules, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal;

Customer service regarding complaints and problems:
• deal with mishandled customers as a result of over sales, delayed or cancelled flights, lost, delayed, or damaged luggage
• resolve such problems quickly and within guidelines established by the Company
• document conflict resolutions and file proper paperwork – less

Shift work, always something going on. I learned a ton about customer service and how to handle difficult customer situations. Management was good most of the time. Co-workers were amazing, still friends with all of them. The hardest part of the job was having to deal with delayed flights due to inclement weather and upset customers. Loved meeting new – more... people, boarding the flights, chatting with friendly customers, learning new job duties, interacting with co-workers, and the great teamwork always displayed by everyone in the company. – less

Southwest Airlines in my opinion provides friendly and loving work environment that has allowed me to improve my communication, sales and people skills. Southwest Airlines provides amazing health and other benefits, advancement opportunities to any department in parts of the country an office in located. SWA provides flexibility and management is always – more... available. – less

This is a fun place to work that really allows you to learn, grow, and have fun. For me at least, every day is different. My coworkers and the management are both great. Everyone is very supportive.

Seniority based very hard to work with , overall phoenix management unable to work productively with unions and supervisors.
Learned that you can be a hard working person and still not succeed.
Union protected
Enjoyable part working with aircraft and one of the largest airport in the country.

a very good company to work for . very competitive company in terms of on time performance. professionalism was expected daily.

Intern paid fair, since work is not hard. Great culture and environment. Good people and boss.

Southwest Airlines is a world class air carrier renowned for their 41 history of culture and financial success in a volatile industry. Fantastic place to work.

Needed to be very flexible with work hours, but the benefits and environment was definitely woth it

Had a great time working there, however, that was over 20 years ago. I can't really give a review for now. My last year there was back in 1985

Really enjoyed working here. Had to move from the Dallas area so I had to leave. Otherwise, I would still be there.

Analyze current business and consistently implement changes that drive revenue

Very stressful job but great benefits and opportunity for advancement.

If you get selected for this position you will be at the bottom of seniority and be prepared to work 17-20 hour days and come right back for another 20 hour day. Station Manager was a joke and never there to help out. You will have no social life working there and get stuck with terrible hours. Eventually you can get full time but be prepared to work – more... Thursday-Monday 5pm-1:30am and then with planes being late being stuck till 3am and then if someone calls off in the morning shift being low guy seniority you will be the guy that has to work his 5am-1:30pm shift then come back for your own shift at 5pm. Be prepared to never sleep and get slaved for 10.28$ an hour. – less

Great place to work. However very low pay! Employees only 30 minute lunches and supervisors got an hour.

Working with new crew members and meeting so many people in one day of work was so exciting, everyday there were new challenges. Southwest really supports having fun while doing your job well. I enjoyed the interaction with both males and females and even the occational reroute to another city than we were supposed to end up at. I had a child and got – more... married while having this job and being away was too much of a strain on my personal life so I had to quit. – less

I work in an SAP COE support area. I maintain the organizational structure for the entire company as well as create positions on a daily basis.
Co workers consist of Finance/HR professionals.
The hardest part of the job is the commute and not having work from home options.
The most enjoyable part of the job is the culture.

Work is well balanced with fun. Employees at Southwest Airlines are very friendly, casual dress with decent outfits allowed, flexible timings and fun events

job was great worked a bunch of hours and was able to fly anywhere i wanted for pretty much free