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Southwest Airlines
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270 reviews

Southwest Airlines Employer Reviews

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Great place to work
Customer Service Agent (Current Employee), Nashville, TNMarch 28, 2014
I love wiring for sea. Its a great place. I would tell anyone looking for a job to apply here. its a very good place to work.
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Fast pace work enviroment
Ramp Agent (Current Employee), Chicago, ILMarch 22, 2014
Pros: good down time during flights and good superviors
Cons: time in time you would have heavy flights but you get no help.
Fast work pace, but safe and management needs a bit improvement but overall great work place
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Many unhappy, afraid to speak up
CCR (Current Employee), CS & S PhoenixMarch 15, 2014
Pros: easy to get trades and time off in advance. free flights on southwest for spouses, partners, kids, and parents. great insurance, and up to 16 "buddy passes" per year for friends and other relatives.
Cons: low pay, the "pressure" to be 100%, when no one is perfect. incosistency among team leaders and center support leaders. weak union, no backing, and no one to really talk to except among ourselves
A typical day at work includes making, changing, and cancelling reservations for Corporate Customers, Travel Agents and the General Public, and putting up with numerous Team Leaders who will walk the floors and "listen" for mistakes, like a "witch hunt" or something. They don't layoff per say, but will follow the process to get you out, and if you go – more... to another department or to inflight (like many have) and don't make it thru, they will NOT TAKE YOU BACK, unless you are a favorite. I know 1st hand of jobs that were "found" @ LGA, BUR, LAS, and DAL to name a few places for some of those that were not able to "cut the mustard" of their new position so to speak.I learned that they do have their "favorites" even if your score card is pretty much perfect, they will find ways to get rid of you, or make your life miserable. Co Workers are great, lots of Happy Hours, trips to SeaWorld, Disney, etc... , even though we have lost about 20 on my team since 3rd quarter 2013, from walkouts, firings or forced "retirements". The hardest part of the job is trying to figure out what the various Team Leaders want, and which ones you can "trust", as there is so much inconsistency. Southwest refuses to charge for bags and changes which is great, but their NEED for extra revenue is HIGH, and they have us soliciting for the Chase Visa, Early Bird Check In's, Business Select tickets, Rental Cars and Hotels. Chase, Hotels and Rental Cars pay Southwest a commission for each one that is booked. Employees do not receive a commission, but if you miss it on a call, they let you know about it The most enjoyable part of the job of course is being able to be "yourself" when helping someone in need whether thru humor, seriousness or sympathy depending on why they are traveling, such as a funeral, sporting event, wedding, graduation, family reunion, vacation, etc... – less
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Good job for a person that doesn't have any kids.
Customer Service Agent (Former Employee), Oakland, CAMarch 14, 2014
Working required overtime to get good pay. Flying free is good benefit, it takes money.
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Productive fun place to work
Sr. Executive Assistant (contract) (Former Employee), Dallas, TXMarch 12, 2014
My overall review is that Southwest Airlines is a wonderful place to work, friendly, learn and sharing and growing.
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Great Customer Service Skills
Customer Sales and Service Agent (Current Employee), Oklahoma City, OKMarch 12, 2014
I love working in the customer service field,. I had the opportunity to work with customers that needed assistance in making reservations, car rentals and hotels.
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The most fun you can have while working hard at making a brand global.
Flight Attendant (Current Employee), Dallas, TXMarch 10, 2014
Pros: free travel
Cons: time passes you by quickly, meaning years.
Life and work at Southwest Airlines has been like running in an Olympic decathlon. Your mind and body has so much potential that one does not know until it's pressed to test it.
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wondeful culture
Business Consultant (Current Employee), Dallas, TXMarch 8, 2014
this company is a wonderful company to work for. Its culture is the heartbeat
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A wonderful fun LUVing culture!
Customer Service, Operations (Current Employee), Orange CountyMarch 6, 2014
I LUV SWA! I work for a fabulous company with awesome benefits and great people!
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Great Company to work for...
Customer Service Agent (Former Employee), Chicago, ILMarch 5, 2014
I loved working for Southwest Airlines, although if you are a parent to young children, then this job really isnt for you. Its more of a job for those living the single life.
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travel industry
Ramp Agent (Current Employee), Manchester, NH, Reno, NV and now at Tucson AZFebruary 28, 2014
Pros: great benifits
Cons: flt delays and cancelltions
great job and company. job requires you to be ready when planes are late and when they all land at the same time .work safe and good commutation with co-works is important to get the job done. best part is knowing you have done your best for the customer for a good experience and safe flight.
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Very good company to work for.
Ramp Operations Supervisor (Current Employee), Jackson, MSFebruary 19, 2014
Pros: great working culture
Cons: union personnel very negative
Movement of aircraft and passenger bags and freight.
Enjoyable place to work and very career oriented towards your personal growth.
Exceptional benefits package for indivduals and their families.
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SAP HR
SAP Business process consultant (Current Employee), irvingFebruary 16, 2014
outhwest Airlines Co. (NYSE: LUV) is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967[2] and adopted their current name in 1971.[3] The airline has 44,831 employees as of December 2013 and operates more than 3,400 flights per day.[4] As of June 5, 2011, it carries the – more... most domestic passengers of any U.S. airline.[5] As of January 2014, Southwest Airlines has scheduled service to 89 destinations in 42 states and Puerto Rico.
Southwest Airlines has solely operated Boeing 737s, except for a few years in the 1970s and 1980s, when they operated a few Boeing 727s. As of August 2012, Southwest is the largest operator of the 737 worldwide with over 550 in service, each operating an average of six flights per day.[4] In May 2011, Southwest acquired AirTran Airways, with integration of the carriers expected to be complete by 2014.[6] On March 1, 2012, the company was issued a single operating certificate, technically becoming one airline. – less
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productive and fun work place w/ a lot of culture
Customer Service Representative (Former Employee), Phoenix, AZFebruary 10, 2014
Pros: having awesome co workers / leader
Cons: having to find babysitters when mandatory to work over time
It was a great Company to work for at the time. Really in enjoyed the culture, the great parties and incentives they offered. The hardest part was having young kids at that time and when we where mandatory to work it was difficult at the last minute to find child care. It was a great fun filled atmosphere with a lot of growth and variety.
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Greatest place to work.
Reseration Agent (Former Employee), Houston, TXFebruary 4, 2014
Pros: free flights for employees, and all around good company.
Great flights benefits and insurance. Employees and management were the best.
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Finance Associate
Finance Associate (Former Employee), Dallas, TXJanuary 30, 2014
Performed high level of customer service at Southwest Airlines in the Revenue Accounting Department. Very enjoyable place to work.
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A great place to work
Contractor (Former Employee), Dallas, TXJanuary 28, 2014
Pros: culture
Cons: pay
Great balance of work and play. The culture is extraordinary.
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Fun Workplace
Java/J2EE Developer (Former Employee), Dallas, TXJanuary 27, 2014
Pros: productiveness
Cons: nothing
I was very Happy work at Southwest Airlines. Mainly I loved working in Southwest.
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Excellent workplace
Marketing Planning Analyst II (Current Employee), Dallas, TXJanuary 24, 2014
A very good company to work for..they care about the employees as well as the Customers and Shareholders.
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Baggage handler
Ramp agent (Former Employee), Portland, ORJanuary 22, 2014
Pros: wage and health insurance. free flight benefits!
Cons: working in inclement weather.
The job required you to load/unload and provision medium sized jet aircraft in a short period of time facilitating on-time departures. Southwest was a very enjoyable company to work for as they paid a very good wage in an industry that has been under fire. Working inside the aircaft bins could be difficult at times as you had to work from a kneeling – more... position lifting sometimes very heavy pieces of luggage and cargo. – less

About Southwest Airlines

Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As – Read more

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