Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
Inflight Payroll Auditor and Leave Specialist (Former Employee) – Dallas, TX – April 5, 2016
This is absolutely a great company; the benefits and perks are wonderful. The company provide stability and growth but you have to be open and willing take and explore opportunities. The department can be very strict and less forgiving but overall, while I was there I enjoyed it.
Overall a great company
That particular department was not easy to work in (management).
Customer Service and Support Agent (Former Employee) – San Antonio, TX – April 3, 2016
Started everyday by reviewing the systems weather delays, upcoming promotions and your daily scheduled meetings. Answered customer's phone calls regarding a variety of concerns. Researched routes, fares, schedules, accounts, credits etc. Attended recurrent training meetings. Enjoyed volunteering at the Ronald McDonald House. Did not enjoy informing customer's of delayed, rerouted or cancelled flights.
-This is a company that has really figured it out. -There moto is put your employees first and they will always put your customers first. -Be willing to put your time in due to everything is done by seniority but when you get it this is a very fun job.
Everything is done by seniority
Sometimes it takes a couple of years to get good seniority.
Customer Service / Administrative Representative (Current Employee) – Richmond, VA – March 22, 2016
Providing excellent hospitality to our customers is our everyday goal. The mission is to first take care of one another and next fulfill our customers needs and wants. The toughest part of working for a major airlines is missing out on family events such as Christmas and Thanksgiving due air travel. But completing my day knowing I satisfied someone, keeps me smiling and empowered.
PHP Word Press Developer (Current Employee) – Dallas, TX – March 22, 2016
its good to work with southwest airlines,i learned so much in this company,the management of this company also supporting me very well,and my co workers also gave me full support to work,their is no hardest part in this company,we are all enjoying very well and i have done my work also very well.thank you for southwest airlines to gave me such a wonderful opportunity.
CUSTER SERVICE AGENT (Current Employee) – London – March 11, 2016
I am a people person , I like being out in public and helping people. I am great at customer service and communicating with people. handle I stress situations with ease. Have had cpr training and / first aid . enjoy working with the public and get along well with others.
i never give up .. i am always detremed to get th job done what it may be
Administrative Station Coordinator (Current Employee) – Houston, TX – March 11, 2016
Process Attendance letters, Answer phones and questions, Assist in badge process, Calculate and input hour paid per trip, Process medical leaves, OJI's and return to work paperwork, Input gates into system.
Customer Representative (Former Employee) – Atlanta, GA – March 7, 2016
I enjoyed working for SWA! Its definitely a fun loving company! Your co workers become your family. We have the tendency to spoil our passengers, however the company spoils its employees just the same. great perks company parties, company feeds the employees very often, free travel for employees, children and spouses. Overall Amazing company. best compensation of all the other airlines.
wonderful culture. work is fun
can be stressful at time, passengers arent always nice
Ramp Agent (Former Employee) – Phoenix, AZ – March 3, 2016
Co workers are good people, I learned how to be able to work on a solid schedule one that doesn't shift. the work schedule is flexible, you can create your own work schedule but you have to jump thru hoops.
Customer Service Representative (Former Employee) – Houston, TX – February 29, 2016
Southwest Airlines is by far the best company in the world to work for. Starting pay is not always the greatest but the longer you stay the better it gets. The benefits are beyond amazing compared to other companies.
During my time at Southwest I was treated like I had worked there for years. People are very friendly and very accommodating. I did not want to see my contract time to end, and will continue to try and get a full time position.
Long drive with traffic witht the work hours provided
I came to SWA with aircraft 6 and retired 30 years later at age 60 with 535 A/C. I chose to come back to work at SWA after 6 years of play. I love the job and am able to contribute 30 years of line experience to all pilots I train. Each day I come to work I always run into a pilot who was a F/O of mine at one time in his career.
I work 21 days/month. The airline is in such expansion that our work schedule can vary from 5:30 am check ins to 9:30 pm ones. The CAE simulators are FFD with fabulous graphics. I am an AQP-V Evaluator so I give approximately 7 Maneuvers Observation rides per Month as part of the 3 day AQP events. I also teach new hires and Capt. upgrades.
I love the fact that I am currently up to date with Aircraft systems, ATC, LNAV/VNAV, Seat Currency, Security training, and International.