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Southwest Airlines
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272 reviews

Southwest Airlines Employer Reviews

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Fun Workplace
Java/J2EE Developer (Former Employee), Dallas, TXJanuary 27, 2014
Pros: productiveness
Cons: nothing
I was very Happy work at Southwest Airlines. Mainly I loved working in Southwest.
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Excellent workplace
Marketing Planning Analyst II (Current Employee), Dallas, TXJanuary 24, 2014
A very good company to work for..they care about the employees as well as the Customers and Shareholders.
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Baggage handler
Ramp agent (Former Employee), Portland, ORJanuary 22, 2014
Pros: wage and health insurance. free flight benefits!
Cons: working in inclement weather.
The job required you to load/unload and provision medium sized jet aircraft in a short period of time facilitating on-time departures. Southwest was a very enjoyable company to work for as they paid a very good wage in an industry that has been under fire. Working inside the aircaft bins could be difficult at times as you had to work from a kneeling – more... position lifting sometimes very heavy pieces of luggage and cargo. – less
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General overview
Director - Data, Security & Tools - Technology (Former Employee), Dallas, TXJanuary 21, 2014
Responsible for providing leadership and strategic direction for six distinct work groups including Security, Compliance, Database Administration, Enterprise Insights Platforms and Software Configuration and Release Management.

• Responsible for a Team of 125 individuals and a $41M budget. Grew original Team from 80 members to current staffing levels – more... to support new projects and expanded breadth of responsibilities. Required multiple presentations to CIO, CTO and Board of Directors to gain visibility into unsupported business needs in order to justify additional annual spend requests.
• Achieved Payment Card Industry (PCI) certification three consecutive years (2010, 2011 and 2012). 2010 marked the first year of PCI compliance for Southwest Airlines as a tier-1 merchant. Currently pursuing fourth year of maintaining this compliance certification.
• Developed and implemented a Program Management Office (PMO) to track and report the overall status and health of key departmental projects. Program is currently being adopted and expanded to benefit all of Information Technology.
• Achieved an increase of $15M in budget responsibility in 2012 alone to undertake and oversee the inaugural strategic security efforts for Enterprise Tokenization, Public Key Infrastructure (PKI), Security Information and Event Management (SIEM), Next Generation Identity Management and Secure Software Development Lifecycle.
• Responsible for successful negotiations of an unlimited license agreement with Oracle as well as Teradata upgrade (HW/SW) which helped Southwest Airlines realize multi-million dollar cost savings over the term of the agreements. – less
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Test Specialist (Current Employee), Dallas, TXJanuary 13, 2014
Overall the work culture in the company has been good. Helping co-worker, approachable management.
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great, great company
Passenger Service Agent & Gate Agent (Former Employee), Atlanta, GAJanuary 10, 2014
Pros: great working environment, great opportunity to work in new city
Cons: longer assignment
learned a lot, coworkers and management were great, enjoyable
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The best company I have ever worked for!
Reservation Sales Agent (Former Employee), San Antonio, TXDecember 20, 2013
Pros: this company took care of it's people and the free flights of course!
Cons: there were no cons at all with this company!
I made flight, cruise, hotel, and car reservations. I learned great customer service skills. The people and management were the best! I loved talking to all kinds of people from all over the world!
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Fantastic Airline to work for.
Provisioning Agent (Former Employee), Dallas, TXDecember 18, 2013
Pros: everything about the company.
Cons: the airline industry is not stable.
Good pay.
Good hours available.
Great benefits.
Wonderful atmosphere.
No negatives.
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Amazing place to work. Culture and people are wonderful
Buyer (Current Employee), Dallas, TXDecember 17, 2013
Pros: culture, benefits
Cons: compensation, dallas
Look forward to going to work on Monday. Coworkers are always fun. Work hard play hard atmosphere. The hardest part of my job is outstation communication. Each day is different which fights redundancy. Managers encourage growth within the company.
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Fun place to work, every day is different
Ramp Agent (Current Employee), Denver, CODecember 12, 2013
Planes come into the gate, bags and freight are offloaded, and then bags and freight are loaded onto the plane. De-Icing in De-Ice trucks. Fun people. Hardest part of the job is the wear and tear on the body.
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Amazing Airline to work for
Ground Operations Supervisor (Former Employee), Chicago, ILDecember 10, 2013
Pros: amazing benefits
Cons: no job security when union contract expired
Absolutely loved working for Southwest Airlines. Started as a ramp agent loading and off loading bags from air crafts. Received support from management team and was awarded supervisor position with company as result of hard work. Worked in Chicago, Dallas and Arizona. Great health benefits, flight privileges, and family orientated atmosphere.

After – more... 8 years with the company I found out the hard way that Arizona is a right to work state and my job was replaced with a lower waged employee. Truly disappointed – less
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Such a great positive environment to work in
Flight Attendant (Former Employee), Oakland, CADecember 6, 2013
I enjoyed meeting new people, I also enjoyed traveling. It was such a fun job
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Awesome workplace with great people
Ramp Agent` (Current Employee), Los Angeles, CADecember 4, 2013
Southwest is truly a great company to work for. The people are all amazing and management is a dream.
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Responsible for 24 hour line maintenance station operations.
Maintenance Manager (Former Employee), Baltimore, MDDecember 3, 2013
Fourteen years of growth and increasing for a major nationallow-cost carrier. Southwest wholly owned Airtran since May 2011.
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Love for Southwest. They truly do hire the best in the business
Customer Service Agent (Former Employee), Albany, NYNovember 19, 2013
Pros: flight benefits; pay is higher than most of the competitors; great company to work for
Cons: hours are not the easist with raising a family; nights, weekends, holidays
Southwest is a wonderful company to work for, the management is supportive and always available to listen to concerns. I loved my colleges and the fun, happy working environment. It truly is a great company to work for.
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awesome place to work
Rapid Rewards Specialist (Former Employee), Oklahoma City, OKNovember 18, 2013
Pros: free flights
management was great, culture excellent and advancement opportunities endless!
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Neutral
Ramp Agent/Customer Service (Current Employee), Dallas, TXNovember 14, 2013
Pros: free travel, money
Cons: demands to much time...
Money is great!!!!!!
But if you have a family this place demands TIME...
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Fast-paced, productive, fun work environment.
MANAGER (Current Employee), Dallas, TXNovember 6, 2013
Pros: great people, excellent benefits
Cons: limited resources in some areas
Learned a lot about project management, performance management, and leadership.
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Productive, compassionate and fun loving enviroment
Customer Service Supervisor (Former Employee), Santa Ana, CANovember 5, 2013
Pros: full flight benefits, able to make significant money, great co-workers, uniforms provided, 401k, health insurance, other airline flight benefits, applied golden rule.
Cons: weather, operational and security challenges affecting flights.
Funny, there is not a 'typical' day with the airline industry! Every day has weather, operational or security issues on both sides of the country that will effect the ontime performance. Flexibility becomes your middle name! Fortunately, my co-workers are truly the heart of Southwest! As a supervisor, we were able to assist, rebook and find accomdations – more... when the challenges hit the fan all the while wearing smiles and extending sincere compassion. Southwest Airlines culture is lengendary throughout the industry! Pot lucks, dress up days, employee birthday recognitions are monthly events! Southwest provides great opportunities with the other departments for all employees. Truly the most enjoyable part of the job for me, was the interaction with the Passengers! All Passengers have a travel story - happy or sad! I am honored to have been part of their lives, if only for a brief time. – less
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A fun place to work
Customer Service (Former Employee), Oklahoma City, OKNovember 5, 2013
A typical day was to book flight for customers,quote fares, rent cars,and hotels if needed and general flight info.
learned how to inter act with many different kinds of people, consumer and business, customer
management was ok depending who's team you were on.
co - workers were some of the most caring people I have met in the call center environment.
the – more... hardest thing about the job is that the shifts changed every month so u never knew what you were going to end up with.
the most enjoyable thing was free air fare so we were able to see the country all for free. – less

About Southwest Airlines

Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As – Read more

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