Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
This was the funnest job I have ever had. I dealt with people one on one, boarding flights, boarding issues, luggage issues, ticket issues and incoming and outgoing flights. Many critical thinking skills were used and so was customer service.
Amazing workplace with great benefits and employees incentives
Ramp Agent Lead (Former Employee) – Denver, CO – October 14, 2017
This is one of the best companies I have worked for. They are everything for their employees and to make the employee happy end feel LUVed while working there. They have an amazing rewards points program that is only for Southwest employees and you actually can buy even a car if you have enough points. Overall is an AWESOME place to work.
Reservations Agent (Former Employee) – San Antonio, TX – October 10, 2017
A typical day was busy on the phones. If it wasn't cancellations, it was flight delays. What I learned was how to empathize. Management was okay but we had to be unionized or sometimes we may get thrown under the bus. There was great culture in the workplace. However, there were many days that were mandatory overtime and it affected plans, childcare, etc. The most enjoyable part of the job were co-workers.
Customer Service Agent (Former Employee) – Los Angeles, CA – October 10, 2017
What I loved about SWA was the complete and detailed training I received in Customer Care. I think that the training was essential for the sometimes hectic, face paced environment working with customers who could be difficult or disgruntled over missed flights, delayed flights and over booked flights. It was fun being able to travel standby for no cost.
Attendance and Leave Payroll Associate III (Former Employee) – Dallas, TX – October 6, 2017
I've been with Southwest more than 20 years and it has changed from a family company to a more corporate company. The culture is very different too. Just coming into this company as a new hire its a very good company to work for and the benefits are better than most companies.
Ramp Supervisor (Current Employee) – Las Vegas, NV – October 6, 2017
Working at the airport is fast paced and exciting. It's hard work but very rewarding. I've learned all about safety regulations and requirements for loading and off loading airplanes and working at the airport.
Customer Service Agent I (Former Employee) – Los Angeles, CA – October 3, 2017
Came in checked in went right to the position assigned. Started working with passenger checking in and checking baggage, paying any fees such as extra bags, dogs in flight, wheelchairs for disabled persons
I learned the fast pace of the job. I love the manager that I had but some of the management wasn't the best.
The hardest part of the job was when the passengers would be wrapped around the building. Passengers had no patients.