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Southwest Airlines
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258 reviews

Southwest Airlines Employer Reviews

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very good company
Crew Scheduler (Former Employee), Orlando, FLOctober 7, 2013
takes care of there employees, has a lot of growth opportunities
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cool job working with airplanes
Ramp Agent (Former Employee), BWISeptember 30, 2013
Pros: free flights for you the worker and spouse, 1 set of parents and children that belong to worker, insurance begins day 1 for worker, insurance is blue cross blue shield
Cons: work the most terrible hours, terrible shifts or positions until you put in about 5 years when you finally move up the ladder, you must bid for shifts
As a ramp agent, a work day could mean day shift, evening shift or double shift.

Usually you have a partner that you flip specific jobs between. You may be the lead, where you would marshall in the plane and make plans on how to pack the plane by weight of packages suitcases and cargo. Your helper will be doing the packing for you and also hooking – more... up all attachments the aircraft needs. The lead will then push the plane out for lift off after all is approved by pilot.

It is not easy to be outside, safety guidelines are important, and weather conditions could vary, air flights change, are early or late sometimes, some cargo can be very heavy and injury can happen easily.

Although there are many hard things to get through and learn like all airport codes and computer system, how to measure weight and pack correctly for next airport, it truly is a neat job. sitting inside the cargo area of a huge 737 is awesome.

Management/supervisors are very helpful and always around. Co-workers are all different. Especially if they have been working there a long time and have there own system of doing things. Some are helpful, some are late, some are hard working and some are just plain rude. – less
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Fun place to work
Customer Service Agent (Current Employee), Denver, COSeptember 20, 2013
Southwest is a fun but also very stressful environment. Every day is different. My co-workers are great and willing to help you out at anytime. Hardest part of the job was learning to accept that you will be verbally abused by passengers and not to take it personal. The best part is knowing you brightened a lot of passengers day by getting them from – more... point a to b – less
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Great people to work with
Central Support Desk Supervisor (Former Employee), Dallas, TXSeptember 17, 2013
Pros: ability to be the consumate professional daily
Cons: not enough hours in the day
Great place to work. Managed a high volume call center with 18 direct reports. Gained additional experience on how to multi task and organize priorities. Part of a great team in a high stress exciting and dynamic environment. The most enjoyable was helping my staff make career choices. The Helpdesk was a springboard for opportunities and part of my – more... responsibility was to prepare the best of the best and provide an opportunity for them to move on. The hardest part of the job was the long hours and keeping up with everything on a daily basis. – less
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this was my family away from family!
Ramp Agent (Former Employee), Fort Lauderdale, FLSeptember 15, 2013
Pros: getting profit sharing and 401k as soon as you start if you enroll. flying for free
Cons: only con i had about southwest airlines is that i dont work for them anymore.
Working for Southwest Airlines was a dream come true.
They appreciated everyone! Nobody was ever gone unseen or unknown. i love the family environment, the spirits of the employees and just love singing and seeing different people who brought out different aspects of the company!
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Great experience
Internship (Former Employee), Dallas, TXSeptember 14, 2013
Not only fly freedom but also work freedom!!!
The most enjoyable part is to meet a lot of nice guys and attend a lot of interesting career help activities!
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Great benefits
Travel Customer Support/Desktop Analyst (Current Employee), Phoenix, AZSeptember 12, 2013
Great benefits and fun loving atmosphere. Flexible scheduling.Continuous training.
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Fun loving enviroment
Customer Service and Support (Current Employee), Houston, TXSeptember 11, 2013
Pros: fun enviroment
Cons: pay
Answering incoming calls from passengers wanting prices on flights, or to make changes to a current flight. I've learned to never underestimate the difference one person can make.
My coworkers are a very diverse group of people.
When you can't do anything to help the customer immediately.
I love helping people and the flight benefits are so GREAT!!
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Fun place to work!!! Loved every moment I worked there
Reservation Sales Agent (Former Employee), Houston, TXSeptember 10, 2013
Pros: free travel, flexible hours, culture of company
Cons: no cons
My first job in the travel industry. Learned to book reservations and provide excellent customer service. Love the culture of the company! Learned a lot of lessons on work ethic that carried me through my other jobs.
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Amazing Career Experience
Customer Service Agent (Former Employee), Albuq, NM and SeaTac, WASeptember 9, 2013
There were never 2 days the same and I absolutely loved the opportunity to work for Southwest Airlines! I have always enjoyed being at the airport, any airport since I was about 5 years old. I remember telling my Father that I wanted a job washing the airplanes!! Some of my daily duties would include checking in and assisting passengers onboard their – more... flights if needed. I also would book trips and sell tickets for future travel. Southwest Airlines has a very "open" policy when it comes to any suggestions from employees that can make Southwest better. I left with about 13 yrs. and sometimes really miss the "SWA family" as I got along and had a lot of fun times with both Management and peers. The hardest part of the job was probably having delays and on occasion, cancellations....not a very happy time for passengers and I felt so bad when it would interfere with families vacations or special occasions. I will always miss Southwest Airlines and have many good friends to this day from the few cities I worked at and I believe that is the hardest part of working at Southwest Airlines....the people! – less
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Great workplace with even better benefits
Customer Service Agent (Former Employee), Boston MASeptember 8, 2013
Pros: free flights
Cons: compensation not sufficient, parking was employee paid and expensive
Once clocked you go to your assigned position, whether it is ticketing, gates, or the baggage service office. Your duties and responsibilities would vary based on your assigned position. Some of these being, helping customers with any and all inquiries, announcing gate and flight information, and baggage handling.

There are many things to admire about – more... a such an accomplished company like Southwest Airlines, and also many things to learn. While being employed by Southwest the most valued thing I learned is the true meaning of Customer Service. Being a customer service agent is not just about providing answers and general services to the client. It's also about compassion, hard work, and enthusiasm.

My co-workers were the best. I enjoyed the company of every single one of them.

The hardest part of my job was encountering a problem a simply could not fix, for example getting a customer to their destination during a time of delays and cancellations and there are simply no flights left for the day. While a place to sleep and meal in their bellies helped it was never a solution, it only eased their pain.

There is always another side to the rainbow and I would definitely have to say that my favorite part of my job was making the customer happy. Whether it was from a friendly smile or a free drink coupon, it would make me feel like I was on top of the world. – less
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Laid back culture
Source of Support Representative I (Former Employee), Dallas, TXSeptember 7, 2013
Pros: fun atmosphere
Cons: low pay
Great Company. Terrific co-workers. Everyone is truly happy to be there. No threat of layoffs. My department was micro-managed which makes you feel like a child.
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DECENT PLACE TO WORK, YOU WILL BE WORKED HARD!!!!
Customer Service/ Ramp Agent (Current Employee), Spokane, WASeptember 3, 2013
Pros: free days
Cons: laborous.
The company will make you work for your paycheck, for sure. Great culture and company pride. Hard physical labor!
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Great place to Work
Reservations Sales Agent (Former Employee), Houston, TXAugust 27, 2013
Build reservations and sell flights for passengers.
Asset Co -Woker with any problem. The most enjoyable they put the empolyee first and made the work place very fun
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great perks
Agent, Customer Service (Former Employee), St. Louis, MOAugust 26, 2013
Pros: free flight benifits
Cons: short break
one of the best fortune five hundred companies to work for. I learned how to be nice to customers, and how to be well groomed. The hardest part of the job is when the customer would miss there scheduled flight. Just being part of a well put together managed team.
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Awesome company
Customer Service Agent (Former Employee), Burbank, CAAugust 23, 2013
Awesome place to work!!! Everyone works hard to make it the best airline in the industry.
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a fun and loving work environment
Customer Service Representative (Current Employee), Phoenix, AZAugust 22, 2013
Pros: special discounts at sports events, hotels, rent a cars, seaworld, and more
Cons: short lunches, scedule changes monthly.
inbound call center, answer typical ailine questions, book and cancel flights. help with technical issues, and provide outstanding customer service. I love the co workers at Southwest Airlines. They are full of life and most people who work here never leave. Southwest is a great company! The hardest part of this job is the pay, as much as I enjoy working – more... for this company, it is not covering all the bills. – less
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Run as a CULT. Not worth working for.
Flight Attendant (Former Employee), Dallas, TXAugust 20, 2013
If you don't like it, leave before they fire you. You must accept it as is or you will be marginalized and eventually terminated. I can honestly say that I wasted nearly 13 of my best working years for this deceitful company. Don't believe all the praises as this company spends a lot of money to promote itself and it's propoganda. Horrible, overall – more... for my health. – less
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Great Internship!
Promotions Intern (Former Employee), Dallas, TXAugust 19, 2013
Best internship I could have ever asked for! Loved the team, the benefits (the free travel) and the overall atmosphere. Great company and great people!
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was like a family
Flight Attendant (Former Employee), Dallas, TXAugust 15, 2013
I had to commute to Chicago that was my base. I would work or be gone for 6 to 7 days at a time sometimes longer. I worked with 2 other flight attendants and two pilots. having fun serving drinks and peanuts and some light snacks to our passengers.I have been all over the United States. I was sad to leave the company they truly were a blessing to work – more... for. I only left after i found my true love and settled down with two young babies.Needless to say I had a hard time as a mom to have to leave them for such long periods of time. – less

About Southwest Airlines

Southwest Airlines Co. (Southwest) is a passenger airline that provides scheduled air transportation in the United States. As – Read more

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