Working at Southwest was a dream come true. In 2011 the company was very much about its people, and its famous luv culture. I worked in the contact center in Albuquerque, NM. Its very much like being a part of a family. Management on the other hand had moved on and started to be more corporate, as directed by Dallas, and became cold and uninterested in the employee, and their unions needs. They turned the reservations centers into Sales, requiring we sell addition services and products. Even if the customer advised they didn't want any "Sales Pitches." The environment became hostile, it was them versus us. I loved helping people get to where they needed to be and connect them to what matters most to them, their loved ones and business. The hardest part of the job is dealing with customers who have an issue with how the company works, and operates. Essentially trying to please a customer that someone at my level has no control over or ability to change anything.
Free Flights, CoWorkers
Low Pay, Sexist, Over Worked, Favortisim