Customer service (Former Employee) – Dulles International Airport – January 28, 2014
• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services • Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions • Trained junior team members on company policy and operating procedure
Business Systems Analyst / Scrum Master (Current Employee) – Dallas, TX – September 8, 2016
This is one of the best working environment I experienced. The work is well organized. Adopting to latest technologies very often. Management is very friendly. I was involve in several projects, and the teamwork was really important to make it a success.
I loved working for Southwest Airlines. Those were the best 18 years of my life. I loved the people I worked with and the fun activities we did at work. Sometimes the work hours were long but we got compensated very well. I left at a time when my mother passed away and I could not cope at the time.
Customer Service Representative (Former Employee) – Phoenix, AZ – August 8, 2016
The phone was my time clock. I was on inbound calls. The public was great and had no problems assisting them with there needs. If I needed assistance which was rear they were there for me. I learned that even when someone was upset it was not at me, but there situation that could not be helped. I would do what they needed and gave them the rules so they would not loose there money. All in all it would be a win win situation for them and Southwest. Always a team player and you will never find a better class of employees. The hardest part of the jobs was not to get your heat broken when the traveler can't go on the trip and crying in your ear ( Emergency's ) The enjoyable part is all the great people I could talk to and help.
The quality of the work environment has declined in the past few years
IT FIELD TECHNICIAN (Current Employee) – Baltimore, MD – August 7, 2016
The work/life balance has declined to the point where it does not exist. Also, management is rather poor and treats their employees like a commodity and not as people. It is not worth the headache of working for Southwest Airlines Technology at this time.
Ground Operations Agent (Current Employee) – Oakland, CA – August 3, 2016
Company needs to be more involved with the lowest level workers. Everyday we learn our new system operations. Many coworkers are lazy and are not willing to help others. The hardest part of the job is loading the freight and the poor attitudes.
job security, full benits, 401k match, profit sharing, free flights
Being a flight attendant is perfect for someone with little or no "responsibilities" at home. A very difficult job to have a balanced home/work life if married with or without children. Can be very lonely if your crew is not outgoing.
Sr .NET Consultant (Current Employee) – Dallas, TX – July 18, 2016
Around 8+ years of experience in IT Industry covering all phases of Software Development Life Cycle (SDLC) mainly into Analysis, Software Design, Development, Testing, implementation of Web based applications using Agile and Waterfall methodologies.