Operations Agent (Former Employee), Norfolk, VA – August 3, 2012
Pros: free flight benefits
Cons: getting stuck in vegas because i got bumped off standby. wait..
I wish I never retired. Job security and a fun place to work. going to work at Southwest was like going to hang out with some friends, only you got paid to go.
Customer Service Agent (Former Employee), Houston, TX – August 2, 2012
Pros: great benefits
Cons: horrible hours
Began very early That customers are nice people They keep close contact with employees People work differently when being supervised Weather delays Helping people
Manager of Labor and Employee Relations (Former Employee), Dallas, TX – July 30, 2012
Pros: traveling for free
Cons: ironically, too much travel for work
A very fast pace environment, thus making decisions on the spot was learned very early during my career. The hardest part of the job was interacting with the top Union Leaders. On various ocassions we had to "agree to disagree". And although it was the "hardest" aspect of my job, it taught me to be a good listener and to always offer options when seeking – more... a solution. – less
RESERVATION AGENT (Former Employee), Little Rock, AR – July 20, 2012
Pros: insurance, 401k, fly free, a company that cared
Cons: some weekend work and holidays
Eight hours of constant phone coverage. I learned that not all customers are friendly. Management was great. Co-workers were great. The hardest part of the job was working on weekends. The most enjoyable part of the job was the great atmosphere the company created.
Administrative Staff Coordinator (Former Employee), San Antonio, TX – July 18, 2012
Pros: free flight, good benefits
Cons: always having to doubt and second guess yourself.
work like if there is no tomorrow. learned that no matter what one does it is never enough. management has too many issues that can never agree. co-workers fun, loving, and great to work with; some can be difficult but passible. Having to go against all principles in favor of the customer reps. Never a dull moment always something going on.
Customer Service & Support (Current Employee), Oklahoma city, ok – July 18, 2012
Pros: benefits package
Cons: the salary is low and doesnt meet basic need within this economy and cost of living
The typical day at Southwest Airlines includes logging on to your phone and being available to take inbound calls from a dialer system. Assisting customers when taking calls with travel plans or changes, websiste assistance, and with travel reward accounts.
The hardest like about the job is repeating the same process over and over through out the day. – more... The most enjoyable part is being available to help people with there travel plans. Your team leader constantly changes so you must be flexible with management. – less
Customer Service Supervisor (Former Employee), Oakland CA – July 9, 2012
A typical day at Southwest Airlines would bring you a little bot of everything. You interact with 1000's of individuals everyday from all over the country. I learned how to deliever outstanding customer service. When you interact face to face every day with all different types of people, you learn quickly how to adapt and accomodate the needs of the – more... passengers. The hardest part of the job was dealing with situations that were out of your control, but impacted your job directly. Such as Air Traffic Control delays, or Weather issues. All of these issues would create a lot of stress for myself and all of the passengers affected by the delays. The best part of the job was flying for free. – less
CUSTOMER SERVICE (Former Employee), Chicago, IL – June 12, 2012
Pros: flexible schedules
Cons: certain employees who are promoted but arent in the capacity to handle theiir position(s)
MY WORK CONSISTED OF PROVIDING SERVICE TO CUSTOMERS FOR PETS, BAGS PROBLEMS AND PERSONALITITES. I LEARNED THAT THE HARDEST PART AND THE EASIEST PART OF THE JOB ARE WHAT YOU MAKE IT.
Customer Service Agent (Former Employee), Dallas, TX – June 10, 2012
Pros: buddies passes, over great benefits, company recognition.
Cons: very busy peak seasons
Provided excellent customer service to all passengers while checking in luggage, issuing boarding passes, selling tickets and looking for lost luggage. Management always is respectful and gives great feed back to every employee to make sure everyone is doing their part. The hardest part of my job were bad weather days where we had no control. Love all – more... the incentives offered, from buddy passes to the floating holiday we received every month. – less
Ramp Agent (Former Employee), Las Vegas, NV – June 5, 2012
Pros: flight benefits, 401k, insurance, benefits
Cons: some lazy workers
I love SWA It is by far my most favorite place I have worked and would go back in a heart beat. The company treats each other like family they have get together s and fundraisers for employees in need. The company as a whole looks out for the best interest of it's employees. With a 401k plan and profit sharing plan you are able to save for retirement. – more... I loved the free flight benefits as well. – less
I just applied for Ramp agent part time(las vegas). Since your a former employee, do part time employees get benefits? And do you happen to know whats their view on hiring pregnant woman? I've been wanting to work here forever and finally an open position popped up.
Southwest Airlines
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Job Security/Advancement
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Hard work & Dedication Paid off
Ramp Agent (Former Employee), Orlando, FL – June 5, 2012
Great atmosphere great co workers. The hardest part was rainy days in the sumer. A job has to be done in timely fashion.
reservation agent (Former Employee), Oklahoma City, OK – June 5, 2012
Pros: great environment & benefits
I handled nationwide inbound calls regarding passenger flightbookings, problems, hotel reservations, car rentals with excellent customer service skills. I was also trained through their extensive 6 weeks intranet program including sabre & the basic computer programs. I had previously worked for the company when the 1st call center was opened in Little – more... Rock Ar & transferred to Oklahoma for a year when that center closed. I moved back to Pine Bluff where all of my family lives because I was a single mother of 3 with no support. I have had several jobs since then but decided to try it again after my children were grown but had to resign once again due to medical problems which are now resolved but limited. – less
I too live in the OKC area and would love to hire on with SWA as a Reservation agent but have not been able to find out where I can send a resume or inquire about openings. Can anyone help me find out this information?
Southwest Airlines
Compensation/Benefits
Management
Job Security/Advancement
Job Culture
Job Work/Life Balance
Fun Workplace
Operations Agent (Current Employee), Chicago, IL – May 30, 2012
Pros: benefits are great
Working for this company, I have learned the value of good working relationships. My co-workers were very easy to get along with. This is a great environment to work in.
Auditor (Former Employee), Dallas, TX – May 30, 2012
Southwest Airlines is an interesting place to work and very fun as well. The work is hard and the pay is low, but the benefits were top notch. The airline industry is very unstable however and my job vanished along with many others
Kayli – June 22, 2012
I just applied for Ramp agent part time(las vegas). Since your a former employee, do part time employees get benefits? And do you happen to know whats their view on hiring pregnant woman? I've been wanting to work here forever and finally an open position popped up.