Great Travel Benefits you can't use. No true time off.
Operations Agent (Former Employee) – Nashville, TN – September 25, 2015
You will not be able to use your flight benefits the first 6months as you WILL be scheduled to work mandatory overtime on your days off. This is a stressful environment because There are never enough employees to cover the demand therefore, new employees are forced to work mandatory odd shifts.(in addition to scheduled shift) There is no consideration for you or your family if you need time off, even if things were planned months in advance. (Wedding, vacations, therapy, etc) You are required to report to work sick or injured or you risk being fired. You can trade shifts with another employee but that shift will often be extended. You will be tapped on the shoulder an hour before you leave and told your shift is extended 2 or 3 hours. The "Luv Culture" is a joke. While the environment is fun loving for the most part, The majority of the Veteran employees will NOT bend over backwards to help the new employees. They are often out of uniform and have nasty attitudes. THE manager does not exude the fun loving attitude that is expected and is rarely available. Your concerns are unheard. So, don't bother expressing them. The supervisors are better to work with but there are so many that rotate shifts from different areas, its difficult to get to know their style of supervision. There is alot of turn over.Just giving you the true experience of working for Southwest. If you can deal with the above, go for it. If you have a family, think long and hard about the sacrifice.
Training, Flight Benefits, Health Benefits for full-time employees, Theme days and employee recognition events.
Mandatory Overtime on your scheduled day off, Pay, little support from supervisors and managers, Veteran employees, health benefits for part-time employees.