Pros: great place to work, wonderful benefits, fun people to work with, great customers
Cons: didn't like sitting so much, tied to the phone for too many hours a day
I worked in the Houston Reservation Center for the last years of my Southwest Airlines career. I started in Dallas Reservations. When they closed, I went to Oklahoma City. The commuting was hard sometimes, but it was worth it to be able to stay with the company for so many years. I loved talking to the customers and helping with their travel needs. Sometimes it could be a challenge, but I didn't mind the challenge. I learned that we could usually find someway to help the customer if they had a problem or just had a question they needed answered. The hardest part of the job was when we couldn't resolve a problem. That isn't a very good feeling. It would happen sometimes, but luckily not often. Management for the most part were great. I can get a long with just about anyone. I worked with a bunch of great people, and made many great friends. The best parts of the job for me were all the wonderful benefits. Getting to fly for free is an awesome benefit. I really love Southwest Airlines.