Southwest Airlines Employee Reviews

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Stressful work enviorment
Customer Service Representative (Former Employee) –  Las Vegas, NVSeptember 4, 2017
Although the company overall is a wonderful company, at my current location it is a hostile work environment because of aggressive, inconsistent, poorly trained managers who have no clearly defined guidelines or experience in the industry.
Pros
Great benifits
Cons
Poorly trained managers
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Work Day and benefits
Ramp Agent (Former Employee) –  Chicago, ILSeptember 2, 2017
I was not happy as a person trying to raise a family the rate of pay and they type of work you have to go trough at Southwest Airlines. There was no way I would be able to afford to live and pay for a family off what Southwest was giving me,.
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airline
Ramp Supervisor/Manager (Former Employee) –  Las Vegas, NVSeptember 1, 2017
this company had a great culture and treated its employees like a valued asset. work place was very diverse, from the employees to the weather to the flight schedules.
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Productive happy place to work - management style is very relaxed..
Senior Analyst Project Manager (Former Employee) –  Dallas, TXSeptember 1, 2017
Great place to work, everybody is happy and polite irrespective of their rank. There is plenty to do and SWA want to surge forward with new technology and will invest the right amount of money to ensure programs are delivered risk free. Managers expect you to step up and take initiative - make things happen, work with your team and others...
Pros
Many benefits and good profit share
Cons
Very laid back approach.
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Wonderful company, people and carrier
Flight Attendant, recruiter, trainer (Current Employee) –  Phoenix, AZSeptember 1, 2017
Learned to adapt to people and situations. Learned patients, how to come passengers down, work in stressful emergency medical, weather and maintenance problems. Job is amazing way of life. Loved teaching and hiring people into the industry.
Pros
Meeting new people daily.
Cons
Long days
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Great company
Customer Support (Current Employee) –  Atlanta, GAAugust 30, 2017
Over all it great place to work But the hardest part of the job is the mandatory overtime in busy months can be a bit much. The benefits are cool. Once your in you set.
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N/a
Sr. ITIL Governance Lead/ Change Management (Current Employee) –  Dallas, TXAugust 29, 2017
I do not have any comment for this section.W do not have any feedback to provide. Nice people, flexible, unorganized, no accountability. Although the nicest people you will ever meet.
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Fun atmosphere and a great diversity of people. An environment where your abilities were challenged on a daily basis.
Cabin Services Inflight Automation, Analyst II (Former Employee) –  Dallas, TXAugust 28, 2017
A fantastic company to have worked for... had the ability to network with a multitude of various people from all cultures. The opportunity to work with a variety of platforms, tool-sets, applications and most of all... the abundant individuals and teams.
Pros
Outstanding people and opportunities to learn multiple areas of the business.
Cons
Inflight Leadership
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Don't expect to have a life working with Southwest Airlines
CUSTOMER SERVICE REP (Former Employee) –  College Park, GAAugust 27, 2017
Unfortuantely, the pay was so horrible that in orderto make a living you had topick up overtime hoursjust to make ends meet. That is not including the mandatory overtime they give you. They are not flexible with your schedule, and you definitely do not get paid enough for all that you do
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Not just a job
Customer Service (Former Employee) –  Ontario, CAAugust 26, 2017
Having never attained a degree, I didn't expect to find a job, much less a career. Southwest is definately a careeer, and one I was very proud to tell others about.
It is fast paced and can be stressful, but the benefits and pay make it a very desireable place to work.
Pros
great pay, flexible hours as you can give away and pick up as many shifts as you like
Cons
must be available to work any hours, and overtime is almost always mandatory, unless you volunteer.
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Productive and great place to work
Aircraft Appearance Tech Provisioning Agent (Former Employee) –  Chicago, ILAugust 25, 2017
Love the company and enjoyed all the travel benefits and company spirit.Great workplace culture and love how southwest gives back to the community and participates in several benefits. The company is wonderful and wish I still worked there but needed a better paying job
Pros
travel benefits
Cons
technical jobs in dallas
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Ups and downs
Ramp Agent/Baggage Handler (Former Employee) –  Los Angeles, CAAugust 24, 2017
if the hours for the part time employees wasn't only four also if the work schedule was more open other than that its a great company free flights even though the planes could be a little bit bigger
Pros
great people there
Cons
4 hours for part time
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Challenging
FLIGHT ATTENDANT (Current Employee) –  Denver, COAugust 24, 2017
Come to work with your mind focused to keep peace. Everyday is different and is all about perception but even then because of the volume of people you work around, that perception will always be skewed.
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Good company with great benefits
Customer Service Agent (Former Employee) –  San Antonio, TXAugust 24, 2017
Enjoy my job and working with people, but no longer want to commute and travel it requires. It is a great company with great benefits. I am just looking for a different lifestyle at this time in my life.
Pros
each day is a new experience
Cons
time away from home
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Na
Flight Attendant (Current Employee) –  BaltimoreAugust 23, 2017
Southwest is an amazing company to work for. The teamwork we share with each other is phenomenal. Everyday is a. Ew exciting experience and I love being apart of this company.
Pros
Na
Cons
Na
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Fun place to work
Human Resources Contractor (Former Employee) –  Dallas, TXAugust 22, 2017
I enjoyed my time at SWA. It definitely encourages employees to work together and have fun. They offered many employee perks and incentives. The environment is generally happy.
Pros
lots of community involvement
Cons
pay could be better
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Great company but poor mangement
Customer Service Representative (Current Employee) –  Phoenix, AZAugust 18, 2017
in reservations the morale is soo low
we are just a number and its all about profit
the benefits are great free flights ect profit sharing
but you are micro managed
there is no challenge in the job at all
its the same stuff day in and day out booking reservations canceling them ect, its the same stuff
management doesnt care about you at all
the team leads at least some dont know what they are doing yet are team leads
Pros
free flights
Cons
management and our leadership and we are just a number
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Great company
Program Manager (Current Employee) –  Dallas, TXAugust 18, 2017
Southwest Airlines is an amazing company to work for and great culture that truly cares for it s people. Great benefits including the flight benefits on southwest as well as other airlines.
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Lots Of SouthWest LUV
Ramp Agent (Former Employee) –  Denver, COAugust 18, 2017
Very good rewarding job.. only drawback is as a new hire, u are expected to pull 5x the the weight of your senior counterparts, for the simple fact they are protected by the union and your not
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Great place to work
Diversity & Inclusion Coordinator (Contract) (Former Employee) –  Dallas, TXAugust 18, 2017
Great place to work with friendly coworkers and a work environment that is conducive to production. The company culture cannot be beat by anyone else.
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Overall rating

4.4
Based on 930 reviews
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Ratings by category

Work/Life Balance
4.1
Compensation/Benefits
4.4
Job Security/Advancement
4.1
Management
3.8
Culture
4.4