Collector II (Former Employee) – Carrollton, TX – January 9, 2017
Southwest Credit Systems is a typical collections company. The pay is average. However, depending on your individual and/or team efforts, the commission pay out is really unlimited, provided that all your QA is up to par. There is opportunity for growth as a career for some folks, but there are lots of steps/or years of tenure required before SWC starts evaluating your potential for a career move with them. There are monthly meetings for review of the previous months numbers, as well as awards and commendations. The office in Carrollton, TX could you a renovation.
Collection Floor Manager (Former Employee) – Westminster, CO – August 4, 2015
I was a collection floor manager for a year before being laid off. The corporate office in Carrollton, TX decided to close the Denver Co office. I had a good tenure while I was there. I started on 6/2/14 and my last day was 7/2/15. During my time as a manager I had the #1 top performing team in the office for 8 of the 13 months I was there. I was able to develop many employees into top collectors and overall top perfomers with the company. This included some employees who have never done collections. I enjoyed my time there and was very disappointed when the decision was made to close the office.
Work 8 hour shifts. I learned alot in collection field. I loved working with my coworkers. The hardest part of the job working night shift 12 to 9 1 to 2 times a week. The most enjoyable part of the job was the ability to make bonus.
The most enjoyable part of my day was interacting with my team of collectors . I enjoyed getting them motivated and pump up to have another great money making them .I loved the competive edge and drive of the industry. typical work day consist of running kpi reports,monitoring and coaching my agents and driving the floor . the mangement team was great,I enjoyednjoy the teamwork and feeling of unity .We all worked together for a common goal of success and profit.I enjoyed working hard for this company and I enjoyed bringing it success.
I started SWC back in Dec 2006. First as a Professional Debt Collector then moved to the Accounting Team 9 months later. I didn't have any previous Accounting Experience or Education so I felt pretty blessed to be given the opportunity. My first responsibilities were making the daily street mail deposits. I became very quick at entering the payments into the system and had it down to a T. I would also process the Daily Batches that IT loaded from the Clients. I loved my job. Basically, my main job for 5 years was data entry. Along the way I took more responsibilities. Processing and Reconciling the Daily ACHS, Invoicing, and Creating/Sending the payment files. There are so many things that I was responsible for and I gladly took them. Even now I am glad I had the experience of working at SWC. I truly gave my all.
I miss all my co-workers. We would all help each other. I really felt at home at SWC. However, I resigned August 2013.
The hardest but most enjoyable part of the job was going home knowing that I worked so hard. A since of completion. Even though I had my hands full the next day.
Human Resources (Current Employee) – Carrollton, Texas – December 18, 2014
At Southwest Credit, we work hard to create a great work environment for our people. We appreciate the opinions of both current and former employees, and regret that some have not enjoyed their experience with us. We service our clients by recovering money that is owed to them. It is very goal driven and can be demanding at times. It’s not an easy job and it’s definitely not for everybody. But for the right people, we offer a fast-paced, challenging opportunity that can be very lucrative, in a stable industry that is virtually recession proof.
We have made significant changes to our leadership team and structure over the last year, and have made great strides in strengthening our internal culture. We are committed to our people and will continue making improvements based upon the feedback we receive.
A steady Consistant job non stop based on customer service
Debt Collector Representative (Former Employee) – Westminister, CO – September 16, 2013
a typical day at work would be making or reciving calls to debters that were upset and cursing. Ive learned that there is no reason to let this situation get under your skin and move on about your day. Management when i first started i was assigned to one/team. Then the team i resided on didnt have a manager for the remaining time i was there. The hardest part of the job at first was listening to debters curse at me, it was mostly shocking to me. The most enjoyable part of this job was to actually have a challange all the way around the office and compete in fun, not only as an individual as a team.
Collector II (Current Employee) – Carrollton, Tx – September 2, 2013
First of all let me start by saying the pay is not generous,and the bonuses are basically non existent, I might get 100 dollars extra a month. The people in management are very disrespectful and unproffesional. There are like seven managers yelling at you all day about the same thing. The agents here are very ghetto and uneducated, they will bump into you on purpose, and start an argument with you on the floor and not care. There is also room for advancement, but you have to pretty much be liked by every one in the building. There are also never any raises.
Collections Representative (Former Employee) – Denver, CO – November 12, 2012
I Think this job has taught me a lot. It was a very family oriented work place, everyone got along for the most part. The hardest part of the job for me was being aggressive towards customers as an attempt to get them to pay overdue accounts.