Southwest Network - Garden Lakes
TPLS / Office Assistant (Current Employee) – Phoenix, AZ – July 16, 2015
The management at Southwest Network - Garden Lakes is excellent. They are very supportive and understand that "life happens" to all of us, and employees get "kudos" for doing a job well.
A typical day of work for an Office Assistant (OA), is answering phones, checking members in and out, pulling member's charts for appointments, and then filing the charts at the end of the day.
The OA also must let the doctor and/or nurse know when a member comes in for an appointment, and usually will need to call the case manager to relay information, or request they come to the lobby for a "face-to-face."
An OA must also go through numerous faxes received each day and make certain each one is routed to the correct area.
The co-workers work as a team and actually consider themselves a family.
The hardest part of the job is trying to get work done while answering a great many phone calls.
The most enjoyable part of the job is the "camaraderie" we have during the day. It helps the work to go quicker, if not easier.
Management and co-workers who get along well with everyone else.
Answering a great many phone calls during the day