Plant Operations (Former Employee) – Fort Worth, TX – July 22, 2015
Southwest water company is a great company to work for. They will definitely keep you busy there is no doubt about that. The only downside to operations is the bi monthly on call schedule that will keep you on your toes sometimes all day and night.
Facility Wastewater Operator (Current Employee) – Birmingham, AL – May 7, 2012
To many Chiefs! You answer to everyone, including the secrataries! If that is not enough, NEVER make a mistake or they will write you up. Very unfriendly management. Their idea of training is you ride with another person for two weeks, if they do not tell you something, its your responsibility to know it! Average length of time an operator stays with the company.........2 years! Also, you have to spend your money and use your vacation to go to continuing education classes. Now with the computers in the trucks, your are monitored from the moment you leave and every minute of your day.
working at southwest water i received SAP training, Oracle applications training, my co-workers became helpful and pleasant to work with, some management need more training on confidentiality, the hardest part of the job was being short handed on a 12 hr shift, most enjoyable was working with positive and proactive co-workers during long hrs,
At one time SouthWest Water was a great place to call home but today it's frustrating to call it a place to work. As of July 23 over 200 employees will be looking for a job and out of work. It was a great place (with the right managment) to get knowledge of water/wastewater and software. The best part of the job was getting to know the vast variety of personalities in the industry. The hardest part was dealing with the vast variety of personalities in the industry.
Meter Reader (Former Employee) – Houston, TX – April 8, 2015
Check meters. Made sure I answered customers questions about their bills, and provide the best feed back. I had learned how to communicate and teach our customers on how to maintain the usage of the water.
Quality Analyst and Quality Control (Former Employee) – Houston, TX – June 23, 2014
• SAP development, testing, implementation, and training project • Provide coaching assistance to improve level of knowledge and quality performance • Provided recommendation, processed, and trained continued education of employees • Develop action plans to improve the level of quality presented to our customers • Weekly call calibrations with managers to collectively observe agent calls and discuss plans to improve • Provide feedback to agents and coaches on individual representatives • Conducted interviews, selected, developed training for new hire employees • Developed processes for newly established department (Research Team) • Present weekly and monthly reporting of monitored calls • Monitor inbound calls for CSC agents • 08/20/08 Promoted to Quality Assurance Analyst • Call Monitor for quality assurance and monthly reporting and tracking • Provide training assistance to familiarize new Contract Managers with Customer Service processes • Work with multiple departments and groups to resolve billing and technical issues for customers • Provide assistance with billing inquiries, service issues, setup/disconnection of accounts • Inbound customer service representative for water service utility provider
Dispatched service orders to coworkers, processed purchase order requests and filing. I learned about the water and wastewater process. Also I learned a new processing system (SAP). My coworkers were very kind and enjoyed me asking questions about the processes.
SWWC wasn't a bad place to work, in the 6 years of working for SWWC I learned alot. However it became the same thing everyday. There was no room for growth, and there was no challenge. Co-workers were great. The moral in the place was at all time low.