An example of geriatric customer service excellence
LPN (Former Employee) – Winter Springs, FL – July 25, 2012
My day would begin at night with report from the 3-11 nurse. I would walk my floor and check on my patients; report to the cna staff any concerns; organize my tasks for the night; give midnight meds;provide treatments; write up lab requisitions/collect specimens; quality control checks; document; 6am meds; skin checks, report to 7-3 nurse; home
I learned that regardless of how organized and on task that you may think you are that when something can go wrong, it usually does.
Management is consistent. While I was employed there, the DON had been there for 9+ years and that says a lot.
My coworkers and I were very supportive of each other, often helping out in different situations. We did not argue or try to outdo the other.
The hardest part of the job was explaining to a rehab patient that had just been admitted to the facility from a hospital that although we understood that they were in pain, their medication had not come from the pharmacy yet.
The most enjoyable part of the job was getting close to the residents and having a personal relationship with them.
opportunity for advancement
low census means staff will be cut