Space Coast Credit Union Employee Reviews

Showing all 72 reviews
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Wonderful job
MSS (Current Employee) –  Orange City, FLAugust 15, 2017
Great job. I've been there for 5 years, and I love working there. The only cons I have is there isn't really an opportunity to move up unless you want to be a manager, which they already have lined up because of special treatment and favoritism. The management pretty much is never there when you need them. They are out the door at 3:30 M-F and very rarely work weekends. But overall the members are great, and the benefits are pretty good.
Pros
Health benefits
Cons
Lack of management, limited job advancement
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very stressful call center boiler room
Loan Officer (Current Employee) –  Miramar, FLJune 18, 2017
No support from management or other departments. Basically going against your own co-workers. Not very team friendly. Non-stop call room. Have to stay seated all day long. if you take 15-20 minute break, management will question you about it.
Pros
good benefits
Cons
management is terrible in a lot of departments.
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Great learning environment in customer / sales
Call Center Associate (Former Employee) –  Miramar, FLMay 30, 2017
It was a great learning experience. You get to know and understand how vidal it is for different departments to work together in achieving one goal in assisting customers.
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Very professional enviroment
Sr. Credit Solutions Associate (Former Employee) –  Melbourne, FLMay 17, 2017
Long term employees were not appreciated , you were capped on your salary , no increases. very low moral , very much into clicks and mgmt did not appreciated staff, its basically the all boys club
Pros
no pros
Cons
not appreciated by mgmt
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Comment – May 23, 2017

sad place to work mgmt. did not want to hear your opinion on how to improve moral and business. You only advanced on who you know not what you know sad, long term employees have the wisdom and skills that current staff will never had but they were mostly being weeded out.

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Horrible place to work
Loan Officer (Former Employee) –  Miramar, FLMay 8, 2017
Management is horrible, clueless, and very condescending. Extremely long hours, lots of micromanagement, high goals, consistently hounded for production. There is way too much turnover because you get "burned out" very fast. Human Resources does not protect its employees from constant harassment from management and you WILL be fired if you voice your disliked about the environment. The moral is very low and people are unmotivated anymore.
Pros
Good location.
Cons
Management, Human Resources does not protect you, High turnover, Low Moral.
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Poor Management
Member Advisor (Former Employee) –  Melbourne, FLApril 30, 2017
The company placed strict demands on female employees and literally controlled everything from our hair style to the height of our heels! W e HAD to wear heels EVERYDAY! Pay was LOW and management was very sneaky and not trustworthy. There was no open door policy, no transparency...nothing. They acted s if the chump change they paid was the end all and begin all to human existence. No one there liked the job, but jobs were so scarce in Florida, we really had no choice but to stay.
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Not worth the pay
Member Service Representative (Former Employee) –  Melbourne, FLApril 20, 2017
Besides being the least paid teller/bank position in the entire county of Brevard-or central Florida for that matter, you don't get paid enough-we are required to do personal banker jobs in addition to daily teller functions-and get paid absolutely nothing for it. Management is all politics and cliques, and don't apply in hopes of advancing. You are not even allowed to apply for another position within the credit union without getting approval from your current manager-which is nearly impossible to do since all managers care about are themselves and how to make themselves look better to the district managers. You are verbally abused by members on an hourly basis, and are told to "deal with it...its all member perception and we need good surveys". Also, don't bother asking other departments for help since they claim to "not have an answer, and figure it out yourself". Oh yeah, recently began cutting hours for the entire company.
Pros
free lunch when short staffed, 401k matching, experience, benefits
Cons
short staffed, all about politics, not enough pay
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large turnover not a happy place in any area
Member Services Representative (Former Employee) –  Melbourne, FLApril 3, 2017
The management was rude and disrespectful. You were not allowed to dress in up to date attire foer business, low moral,the best part of the job would be selling and working with customers, not fair to employees, Lots of clicks.
Pros
no
Cons
had a manager who was caught on camera stealing food
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Business atmosphere
Member Service Representative (Current Employee) –  Melbourne, FLMarch 20, 2017
The overall job isn't too bad. They recently went through a system conversion that has caused some issues. The members are very rude and management is not much help. There is a lot of opportunities for advancement though. Overall a good company.
Pros
Company lunches, benefits, corporate environment
Cons
Short breaks, micro management, members are constantly rude.
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Hardest Part
Member Representative I (Current Employee) –  Daytona Beach, FLMarch 8, 2017
Branch employees do all of the work for every other department and do not get paid for it and are just considered regular tellers. Other institutions pay much more for their universal bankers which is essentially what we are
Pros
Great Team
Cons
Company could careless for Branch Employees
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moderate
Sales and Service Representative (Former Employee) –  Orange City, FLMarch 2, 2017
This was a great starter job but there was very little advancement in the job. The work environment was great and the relationship you built with customers was amazing.
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This place is ok if you're facing homelessness...
Lian Servicing Specialist (Former Employee) –  HQFebruary 16, 2017
I worked there for a little over a year. Morale was in the toilet, incompetence seems to be in the water, and if you have knowledge and experience they don't like it because it raises the bar. If you want to work here expect low pay and lower your expectations. Flipping burgers would be a better alternative and more satisfying.
Pros
Some really good people work there.
Cons
The really good people leave, and their space is taken up but the employees no one wanted; i.e. Wingspan.
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Great entry level opportunities
Any position (Current Employee) –  Melbourne, FLJanuary 16, 2017
Great entry level opportunities.
Long hectic days depending on the department.
Mandatory phone calls incoming/outgoing in most departments.
Excellent learning opportunities.
Pros
Benefits package
Cons
High pressure, low pay
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fun workplace very busy
Sales and Service Representative (Former Employee) –  Orange City, FLDecember 31, 2016
Every day is very high pace and very busy. There is very little down time. The down fall is that there is very little room for advancement. The people are great to work with.
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very good
Customer Service Rep (Former Employee) –  Boca Raton, FLDecember 26, 2016
it was a very good experience work for Space Coast Credit Union. very friendly environment.also have a outstanding training facility with well trainer staff. they prepare you for the job on the field.
Pros
free lunch when short of stuff
Cons
if it is busy some days lunch was short.
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Summary
Express Associate (Former Employee) –  Miramar, FLOctober 24, 2016
The organization is a Sales Driven company
Good income potential in sales roles for size of company
Likeable co-workers
Ample online education tools available
Opportunity to change departments
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Good Team entry level pay
Marketing Accountant Coordinator (Current Employee) –  Melbourne, FLAugust 24, 2016
● Provides advanced administrative assistance to the department Vice President and Marketing Manager such as preparing General Ledger Reports and drafting correspondence for quarterly and annual Marketing Budgets.

● Fulfills Invoice order requests of marketing materials for SCCU branches and other corporate departments based off the marketing budget allocations and reconciles monthly budgets.

● Maintains a DBMS of inventory of SCCU marketing materials and supplies, obtaining quotes and ordering replenishments as needed.

● Supports the Department budget by tracking marketing expenses to maintain budget control. Validates accurate entry of expense items, routes invoices for approval of Vice President and processes payments
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Nice place to work
BSA /AML Compliance Analyst (Former Employee) –  Miami, FLAugust 22, 2016
I actually worked BSA from the branch. Since it was my first BSA job, I learned how to monitor accounts and how to detect suspicious activity, money laundering and various methods of fraud.
Pros
Great working environment
Cons
Expensive benefits and low compensation
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Great company to work with.
Member Service Specialist 1 (Current Employee) –  Fort Lauderdale, FLJuly 14, 2016
SCCU is a great company to work with. Excellent benefits upon employment. Team work is great & they only hire the best of the best. Constant training
Pros
Great benefits, incentives, training, great management
Cons
Sales & slow if not no room for advancement
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Overworked and Underpaid
Member Service Center Associate I (Current Employee) –  Miramar, FLJune 6, 2016
SCCU has a lot of missed opportunities and the potential to be a greater company if only their corporate offices would fix certain issues. My job is to take customer service phone calls and assist with a variety of tasks of which are usually delegated to other departments with most other banks. However as a result of the compartmentalizing you tend to learn a lot about a multitude of job functions which can prove interesting at times. Management I have found to be firm with some individuals and lax with others which causes an inconsistency in treatment and reward. SCCU also has a very strict dress code and appearance guideline which proved to be taxing such as no earrings for men, many beard styles aren't allowed, and you're required be business professional even in the call center environment. There are no workforce schedulers, instead managers are required to generate a schedule each month, which usually results in poor staffing. Time off is also a huge opportunity as certain pools of vacation hours are shared between different call types. Although the people in the immediate production area are typically friendly, I found at times push back from other departments when attempting to resolve customer issues. On a positive note, if you're looking for close to unlimited overtime and sales incentives, this might be a good place to begin, however for those looking for career advancement and growth, you may find yourself with a lot to be desired.
Pros
Plenty of overtime opportunities, potential for sales bonuses, and friendly environment.
Cons
One ten minute break and an hour lunch, little time off the phones to manage follow up work, very few job opportunities outside of the Melbourne office, too much compartmentalizing of functions to one general customer service line.
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Overall rating

3.1
Based on 72 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
3.2
Job Security/Advancement
2.5
Management
2.5
Culture
2.6

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