SCCU has a lot of missed opportunities and the potential to be a greater company if only their corporate offices would fix certain issues. My job is to take customer service phone calls and assist with a variety of tasks of which are usually delegated to other departments with most other banks. However as a result of the compartmentalizing you tend to learn a lot about a multitude of job functions which can prove interesting at times. Management I have found to be firm with some individuals and lax with others which causes an inconsistency in treatment and reward. SCCU also has a very strict dress code and appearance guideline which proved to be taxing such as no earrings for men, many beard styles aren't allowed, and you're required be business professional even in the call center environment. There are no workforce schedulers, instead managers are required to generate a schedule each month, which usually results in poor staffing. Time off is also a huge opportunity as certain pools of vacation hours are shared between different call types. Although the people in the immediate production area are typically friendly, I found at times push back from other departments when attempting to resolve customer issues. On a positive note, if you're looking for close to unlimited overtime and sales incentives, this might be a good place to begin, however for those looking for career advancement and growth, you may find yourself with a lot to be desired.
Plenty of overtime opportunities, potential for sales bonuses, and friendly environment.
One ten minute break and an hour lunch, little time off the phones to manage follow up work, very few job opportunities outside of the Melbourne office, too much compartmentalizing of functions to one general customer service line.