Spalding Consulting, Inc. is seeking Tier II Help Desk Support in Cherry Point, North Carolina. Spalding Consulting, Inc. is a professional services firm specializing in Information Technology (IT), Program Management, and Financial Management for the Department of Defense, federal agencies, and commercial clients. We offer excellent salaries, benefits, and outstanding growth potential.
Position Title: Tier II Help Desk Support
Requisition ID: 11272013HD
Security Clearance: Active Secret Clearance preferred / must be eligible for a Secret Clearance.
Location: Cherry Point, NC
Job Description: Provide support to end users on a variety of issues associated with a web based program by identifying, researching, and responding to telephone calls, email and personnel requests for technical and functional support ensuring clients receive the highest level of service. Document, track and monitor the problem to ensure a timely resolution. Work with Tier III Helpdesk support to provide training, technical aids, and procedures. Work with Technical Team to resolve issues identified during the testing process. Rely on instructions and pre-established guidelines to perform the functions of the job. Communicate technical solutions to both military and civilian end users in both oral and written format.
Qualifications and Experience: Knowledge of commonly-used concepts, practices, and procedures within the Information Technology field. Candidates must have Helpdesk/Troubleshooting experience at the application and program level. Candidates need the ability to work autonomously and maintain a high level of self motivation for learning the application and user base. Work experience within the DOD and/or a government setting is preferred. Excellent analytical, problem-solving, investigative and diagnostic skills are essential. Applicants must possess the ability to respectfully and effectively communicate with all levels and cultures including a high level and diverse community. Some database experience preferred, but not required.
Degree: Associates degree in related field.
Position Type: Full-Time
Apply: To submit your resume and application for consideration please visit our website at www.scipax.com/careers
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex, sexual orientation, marital status, age, veteran status, or physical or mental disability. Spalding Consulting, Inc is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled and veterans to apply for job openings within our company.