Bad customer service job.
Customer Service Rep (Former Employee) – Lehi, Ut – July 8, 2014
I would say that at least 25% of the calls were about automatic renewal not being turned off, and they're calling in to get refunds. And they are UPSET. Also pretty much the remaining calls are old people who can't work a computer who insist you walk them through every single thing, making some of the calls get to 45 min. Scheduling sucks, they just cut everyone's hours, but they are still hiring? The call volumes went up like crazy and people were waiting like 5 min to talk to someone, but they still cut hours. Makes no sense.
Regarding the actual work place, the MAJOR downsides:
-Even if you have PTO and want to use it, you still need to get your shifts covered. I call BS on that one. I've never heard of any other company doing that.
-Even if you work part time, say 20 hours a week. You can't have more than 2 days off. You will be scheduled 5 4hr shifts.
-When I was being interviewed they said the most employees get commissions that boost their pay to about $14 an hour. Guess how much my commissions were? $50, come to find out, that's pretty average. I met all of the sales goals, so that tells me they're just really desperate for people to do horrible work, but don't wasn't to pay them that well.
I thought this personally was the worst call center I've ever worked for.