Good starting position for anyone looking to enter the IT field or a Help Desk Role
Social Media Representative (Current Employee) – Buffalo, NY – September 22, 2017
Great place to start if you are looking for a place to get the basics down of proper over the phone etiquette and learning troubleshooting workflows in respect to technological and electrical services. Do expect some micro management at times as in most corporate environments. Very much took advantage of the employee courtesy accounts for free Premium Internet and Premium Cable TV.
Always learning new things, coworkers were very friendly
Micro management, miscommunication among departments
Sales Specialist (Former Employee) – Greendale, WI – September 22, 2017
Initiated the development of strategies to increase sales penetration and profits for assigned accounts. Identified business opportunities, assessed customer needs, and matched clients’ requirements with the available services to acquire key accounts
Help Desk Analyst (Former Employee) – Dallas, TX – September 22, 2017
If it wasn't for the supervisor I had, it would've been dreadful staying there. Management are not very good at what they're doing. Left because it was too stressful and the environment was like a highschool and childish, with a lot of drama.
Decent place to work. Requires investing long hours in order to earn a good living. Working on the weekends is not required, however it is recommended since they are usually very busy ( lots of opportunities to make money if assigned a good route/workload).
highly stressful with the customers cursing you and mgmt not being behind you, the management and the upper management do not care about your health nor your working conditions as long as you meet the quotas of calls in the amount of time given for 8 minutes per call and no callbacks by the same person within a week,
Retention Rep (Retaining Customers and Sales) (Former Employee) – Milwaukee, WI 53212 – September 21, 2017
The most enjoyable part of the job is the fact your co-worker become like family. It can a very fast paced, however the pay is excellent. It can be a very stressful place should you not be able to not take thing personal. They are great in demanding accountability for your own growth and development.
Customer Service Representative (Former Employee) – Middletown, NY – September 21, 2017
I did learn a lot about tv,phone and internet product and have carried that throughout life. It's really just a job if for nothing else. I was there when it was TIme warner so not sure how Spectrum has revamped their programs
My role involved a substantial amount of communication with other departments. I was encouraged and did travel to field locations to work directly with the managers and supervisors that were part of my project. The hardest part of the job for me was (quickly) learning and understanding existing process flows and acronyms.
Charter Communications is a solid company with a bright future
Dispatcher IV (Current Employee) – Augusta, ME – September 21, 2017
Charter Communications took a big bite of the apple when they absorbed Time Warner Cable and Bright House. The leadership has a good plan for merging the companies and it is progressing, whether the employees are willing or not.
I enjoy working for Charter even with the challenges of combining policies, procedures and cultures from the three companies. Once the progression is complete, I see a better company for customers, employees and stockholders.
Charter really is focused on the customer.
Free cable service, good benefits, paid time off, great people
Field Service Technician (Former Employee) – San Antonio, TX – September 20, 2017
i use to be a field tech for the company, very stressful doesnt pay good for what you do at all, management sucks and doesnt keep you in the loop, supposedly there is a program in place to move up (each market is different) but they didnt have the pay increase in order at all just title names and made us have a off site meeting about it an hour before our shift just to tell us the names and not even the pay, was only there for another 5 months and still heard nothing about pay. now i work doing buisness class in hospitals, no attics its freezing cold in there and conduit is pre ran so wall fishes are cake! and making 4 more dollars an hour!
Advanced Broadband Technician (Current Employee) – Duluth, GA – September 20, 2017
Relaxed competitive working environment with excellent benefits and growth opportunity. People are great to work with and they have a great training program designed for you to succeed. I recommend Spectrum to anyone who is looking to make a career in cable TV
Network Engineer (Former Employee) – San Antonio, TX – September 20, 2017
This was a great company when it was Time Warner Cable but is just the opposite since Charter/Spectrum bought the company. Management is very regressive and not employee friendly at all. Policies and procedures have caused complete paralysis in some business segments. HR policies such as not being allowed to work remotely have contributed to this. Ironically, contractors who have replaced employees are allowed to work remotely though. Health Care coverage has also been reduced significantly.
Regressive Management Concepts, Lack of Job Security