Clerk (Former Employee) – Harlingen, TX – April 27, 2017
i was only there for about 3-4 months under Spectrum, the benefits changed after I left. I've heard the new benefits are not great especially insurance benefits. I learned a lot on the finance side of the job. the hardest part of job are long hours sometimes, the most enjoyable part is celebrating birthdays and anniversaries.
Customer Service Supervisor (Former Employee) – Colorado Springs, CO – April 26, 2017
I was happy working for them when they were Time Warner Cable and as soon as Charter bought the company everything changed. The culture changed negatively and everyone from agents to supervisors were complaining about all the changes. The jobs changed the responsibilities changed and I was not doing the job I had originally applied for. No job security there. Turn over rate is high. Also the company started treating their customers unfairly and started charging customers more money and their excuse was the merger. There is no consistency in that company, When you ask a question you get different answers from everyone.
Retail Sales Specialist (Former Employee) – Anaheim, CA – April 26, 2017
Overtime of an hour or more is expected yet hear no thanks, but be late by a couple minutes and they will be sure to let you know. Sales goals are set so high that reps resort to stealing sales or being dishonest. Commission gets reduced and complicated metrics are implemented to not pay you. Management is there to crack a whip at you, but knows little of day to day function and complications with existing rules. It can be a stressful environment, comfort coming from camaraderie by experiencing the same issues. Benefits are good: Medical, Dental, 401K with matching contributions up to 4% or so.
Direct Sales Representative (Current Employee) – New York, NY – April 26, 2017
A typical day at work is reporting to the office to retrieve leads to work, then head to customers residents to try to convince them to change or purchase cable in their home. I've learned that you have to create your own leads if you want to stay ahead Management; Aim to be a supervisor or a Manager The hardest part of the job is getting the sale in an overworked area. The most enjoyable part of the job is that you are your own boss, you schedule your own appointments,
the hours are suitable for the position, you work independently
The pressure is on you if you dont make a sale, and everyone in the office knows it.
Customer Care Rep (Current Employee) – Zanesville, OH – April 26, 2017
Spectrum use to be Time Warner Cable. Answer calls, troubleshoot cable, internet, and phone. Answer billing questions and take payments. The management there is great and will help you when ever you need it.
Enterprise Account Executive (Current Employee) – St. Louis, MO – April 25, 2017
Charter Communications has been one of my favorite organizations to represent in my career. For 4 1/2 years the culture was focused on providing what our customers need in a manor that was fiscally and ethically responsible. The product/service worked very well and the customer, management, and employees were all pleased.
The merger between Charter and Time Warner in November of 2016 has dramatically changed the culture. Although I still continue to be a solid performer, I have begun exploring other options.
Sub-Contractor (Former Employee) – Saint Louis, MO – April 25, 2017
Work was always there, pay depended on how much the current boss wanted to part with. Pay was unstable, work wasn't constant. Learned everything cable, moved states for travel work with low compensation.
Sales Associate (Former Employee) – Texas – April 24, 2017
I really really loved my job until the changes happened. After the takeover, the culture changed completely. Though I never had a problem meeting goals and metrics, I saw others struggle to the point of write-ups or termination, which is very sad. Pay not as good, lots of added stimpulations, and got more stressful with less support. I pray all the kinks get worked out and it thrives once again.
Hands down still though, BEST COMPANY FOR INTERNET AND CABLE EVER.
I did love my job, I loved the people I worked with and was sad to go.
Great coworkers, good benefits, decent schedules
Very stressful, lack of support, lack of additional opportunities
Technician (Former Employee) – Burbank, CA – April 23, 2017
As a technician, the task at hand isnt always hard, the environment is always changing. Each job required to drive to a different location, but every job had the basic requirements. the requirements for each job was to take signal readings from one point of the coaxial cable to another and the end result should be a signal within very specific parameters in order for the customers equipment to work. This job involved climbing telephone poles, running cables through crawlspaces, and much more. I encountered a lot of different environments, and during the blazing sun, and cold rain is when this job has its worsts.