Business Class Advanced Order Support Specialist (Current Employee) – East Syracuse, NY – June 28, 2017
Company offers many tools for learning , and advancement . Great company to work for. Excellent management . Spectrum took over Time Warner, so not much has really changed in our department. I have been in the department for 5 years and the work environment is enjoyable.
BILLING CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Irving, TX – June 27, 2017
Enjoyed my time in the billing department. Loved the fact that everyday was different and I had the freedom as an employee to make decisions to help our customer satisfaction rating. Management was open to new ideas from employees.
Customer Service Representative (Former Employee) – Greenville, SC – June 27, 2017
Go to morning meeting and straight to the generator in which I was responsible for properly wiring. Once wired I had to go into the system and account for each generator that I wired with the final testing results.
Grappling with moving from mid-tier to top-tier cable provider
Engineer (Former Employee) – Denver, CO – June 27, 2017
The company is going through growing pains as it ingests a much larger organization through acquisition and now forcing their entire engineering and ops organizations to relocate to Denver. The management and staff are very good though and will do fine longterm. Their primary challenge is they are drastically understaffed in many key engineering and operational roles.
Sales Representative (Former Employee) – Mililani Town, HI – June 27, 2017
Having worked in multiple sales representative positions, I've gained many skills within the company such as effective communication both in person and over the phone, organization with paperwork and work orders, and also the mind set of you get what you earned with commissions earning.
Direct Sales Representative (Former Employee) – Palmdale, CA – June 27, 2017
I loved this job starting off, the balance of work and my personal life was awesome and not much demand. Yes the job was Door to Door and we had goals to reach! BUT management wasn't on top of us.....
BUT that changed couple months into the job, they demanded to much work hours and seeing that we were salary, they stopped caring and wanted way too much! We all have families, except Management, which became a problem. Don't overwork your employees, they aren't slaves.
Lacking job security due to mergers and acquisitions.
Customer Care Supervisor (Former Employee) – Lexington, KY – June 26, 2017
Stressful at times, but overall satisfying work as far as the position itself. Company does not contribute well to workplace culture as they are not willing to delegate funds for any motivational activities for employees. Lacking job security.
Merger messed things up even worse than how it was
Minion (Current Employee) – Madison, WI – June 26, 2017
Even before there was a huge disparity between mgmt and rev generating workers. Now with the merger and our CEO showing up on articles for having made $100 Million dollars in 2016, the very poor pay across all jobs for their work, especially in Engineering, in all 50 states is poignant and incredibly stinging. Work life balance is pretty decent and smaller offices have good managers-it is once you get to director and above that a huge disconnect takes place and the company stops seeing people as people and places indeifinite holds on their lives or future career goals. Saddest thing is the fact that in order to get a raise, you have to leave the company and come back as external for the same job you've been doing for 4~10k raise. Externals will always get more offers than internals- it's as if the company doesn't want to keep its talent.