Agent Referral Partner (Former Employee) – Covina, CA – June 21, 2017
Worked part-time chasing down leads and setting up meetings for the agents, got a nice commission for every deal that landed. Took a while to get a sales pipeline going but once I did, it was smooth sailing. Great as a supplementary income.
Retail Sales Consultant (Current Employee) – North Carolina – June 21, 2017
this hasn't been a good transition for anyone in my position, with twc you could write your own pay check; now with outrageous goals and unreasonable pricing its hard to get any commission at all..... Im looking for another opportunity that will at least have me where im used to being as far as making a living......
Bad Management They will get mad at you if you put customer's on hold for like 30 sec even if you have to cough and choking!! They want you to take as many calls as possible but then that will also hurt your numbers!! plus a coaching for getting bad numbers make no sense
free lunches, benefits, free cable service, good commision
The area that i work in has no advancement opportunities, I am not fully trained and i have been with the company for a few years now. The old timers get away with quite a bit and management does nothing to uphold them.
Plant Technician (Current Employee) – New York, NY – June 20, 2017
A typical day at spectrum is exciting and energetic, you learn how to deal with costumers in every situation. Working with management is very difficult because on most jobs they have no idea what to do a lack of filed experience.The hardest part of the day is when a manager does not no what to in a tough situation.the best part of the day is working with your colleagues and getting the job done.
Customer Service Representative/ Internet Repair (Former Employee) – Louisville, KY – June 19, 2017
Co workers were great. Training was fun too. But once your on the floor (production) it can be stressful. This was my first call center but the angry customers finally got to me. On the top of that my supervisor didn't partake in any of the fun activities the company offered. So my teams moral was at an all time low. Being new you can't bid on shift change until after telephone training. Which I never got an invite to on my 3 month mark on the floor.
Customer Service Agent (Former Employee) – Hollywood, CA – June 19, 2017
Time Warner Cable has some great benefits but this also comes with some major company issues. The actual employee benefits are one of the best out there, great coverage decent prices. The work itself is not too difficult but the customers can be a lot of the times, working in the call center business you will find out that people will be more direct and difficult at times due to the form of interaction with the customer. Being so big and changing so often a big issue with Time Warner Cable is that they are not on the same page throughout the company, what one manager says will not and usually does not match what another manager says. This creates lots of confusion for the employees and that then gets passed down to the customer. Agents performing tasks that have been changed or removed completely due to not being informed properly, even prices can be different depending on what agent you reach since not all are given the same source material or promo codes. You are also not allowed to use the "After Call" feature that is IN THE PROGRAM THEY MADE to completely finish a customers account, be it notating or making a change to the service plan. Due to the nature of the job it is very hard to always follow adherence since you cannot always control the duration of a call, but you are penalized for it, this is due to the poor setup of breaks and lunches and the flexibility of adjusting to call duration. Many times the company changes what they prioritize in the "Score Card" and agents must adjust to this sometimes monthly, the issue is that it can mean they prefer a faster call timemore... over fully helping a customer out, feeling rushed when you are trying to be a GOOD customer service agent does not mix well, results can be very poor and unprofessional to reach the call times. Credits can be a hassle to complete even though the customer is entitled to them since it is frowned upon to give out too many credits, even though they can be 100% warranted and legitimate. On a positive note when I first joined the atmosphere was happy, upbeat and great. This lasted for about 2 years but then the company changed to where we no longer had at work activities, raffles, events, incentive coordinators.less
Fixed schedule, management, mixed goals, unable to be on the same page company wide.
Due to the size of the merger when Spectrum purchased Time Warner Cable , the transition for current Spectrum Reps was frustrating due to our inbound call center number was having a major affect om our commision an how we were being paid. Mid month changed goals to a whole new format while how your commision would be paid had not changed.
Culture is the environment that surrounds you at work all of the time. Culture is a powerful element that shapes your work enjoyment, your work relationships, and your work processes. But, culture is something that you cannot actually see, except through its physical manifestations in your workplace.
Tier 1 Video and Phone Repair Representative (Former Employee) – Middletown, NY – June 19, 2017
A typical day at work included taking receiving calls from customers and providing troubleshooting support for PC/MAC hardware and networking. Management is always very kind and supportive and go above and beyond to help employees meet metrics.
Merger put in place a change in compensation scale.
Accounts Payable Recurring/Lease Specialist (Former Employee) – St. Louis, MO – June 19, 2017
Great employee benefits - however salaries are on the low side for the work you actually do. If management likes you, they'll do anything to help you. If they hate you, they'll do everything they can to get rid of you. Like I said in the previous sentence, the job culture depends which side of management you fall under.