Spectrum Employee Reviews

Found 6,404 reviews matching the search
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Good place to work. Little job security
Manager, Technical Delivery (Former Employee) –  Macedonia, OHMay 10, 2017
Decent place to work. Management is engaged and dedicated to training. No job security. Pay is competitive. Hours are long. If you are in management the expectation is to work long hours.
Pros
Decent pay, supportive management
Cons
Layoffs seem to happen often.
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big break room with 2 70" tvs
Field Technician (Former Employee) –  San Antonio, TXMay 10, 2017
first job is at 8 am, have an 1 hr and 15 min to find and fix the problem. Your next job is at 9 which could be 20-30 min away. There's no one hovering over you all day but you have to make sure you are doing your job correctly.
Pros
free cowboy breakfast every year
Cons
not being paid to drive to your first job and driving home at the end of shift.
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Fast paced, high stress work enviroment
Dispatcher 3 (Former Employee) –  Van Nuys, CAMay 10, 2017
Benefits are great and some perks with cable services. I worked for Time Warner before Spectrum took over so I am not sure if the benefits and perks are the same. There was a pension after 5 years vested, 401k and stock options. Discounted cable/internet and phone service.

Very demanding job, call monitoring, screen monitoring, fast paced and high stress work environment, only lateral advancement available. There is a yearly pay increase but based on your job performance and rarely does the company give a job performance of Exceeds standards, it's usually Meets standards at best. There is also a cap at which you can get a pay increase each year.

Be aware of health problems that can be caused from job such as carpal tunnel issues, hip and lower back issues from sitting long periods of time, and stress.
Pros
benefits, retirement plan, discounted cable service
Cons
pay increase caps, high stress, a lot of typing, sitting, mostly only lateral promotions-advancements
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It was a job
Customer Service Rep (Former Employee) –  Dayton, OHMay 10, 2017
It was a call center. very hectic and loud. a lot to learn but decent incentives and commission for selling certain promotions and tv packages. Im not sure how spectrum is but time Warner cable was like that.
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best place to work
Field Technician (Current Employee) –  New York, NYMay 10, 2017
This company is treating their employees good. They provide good training, job site assistance. Pay is fair, but there is good growth in the career. Management is good and carrying .
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Self Providing work place
Community Sales Leader (Current Employee) –  Raleigh-Durham, NCMay 10, 2017
Must be able to work alone and manage account alone. Ability to drive and answer a phone is required. Travel to multiple properties is required. management of property maintenance is required.
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Everything changes
CUSTOMER SERVICE REP/BACK OFFICE COORDINATOR (Former Employee) –  Killeen, TXMay 9, 2017
It was great at first for many years. Like a family. Buy outs and merges and everything changes. Enjoyed my job there extremely. Was laid off in recent merge. Miss my former position.
Pros
Pay, vacation, benefits
Cons
cut backs
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Fun workplace but very mundane.
Tier 3 Technical Support (Former Employee) –  Louisville, KYMay 9, 2017
I worked as a tier 3 tech support technician in the middle of the TWC/Spectrum merger and Spectrum and the job was just fine. The pay seemed as though it was quite low for the area I was in due to costs of living but it kept me afloat. The work was generally alright but most of the time you'd be penalized for things completely out of your control. The free cable service was nice, but that was about the only very good thing about the job.
Pros
flexible schedule, free cable.
Cons
no advancement and very repetitive.
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Upper Management
Manager (Former Employee) –  Herndon, VAMay 9, 2017
Promotions given by who you know not what you know. Your experience, skills, understanding of the responsibilities of the job did not matter to the hiring manager in corporate because they had little to no knowledge of the responsibilities of the department/group.
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Smart, innovative and competitive place to work.
Director, Advertising (Former Employee) –  New York, NYMay 9, 2017
Thought-provoking work and leadership. Great place to learn. Challenging organization to navigate. Smart people to work with and be in the trenches with.
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Great envirnment but not a structured busniess
CUSTOMER RELATIONS COORDINATOR (Current Employee) –  Worcester,maMay 9, 2017
Had its ups and downs. Not alot of room to grow in the company. But is an overall great enviornment. Just wish they had the kinks worked out before they launch programs.
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none
Direct Sales Representative (Former Employee) –  Cincinnati, OHMay 9, 2017
never used this service before, so I do not have much to say. I am just trying to figure out this system, do what I need to do and to go on. Just trying to find a job
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Great Manager
Complex Order Coordinator (Current Employee) –  Herndon, VAMay 9, 2017
The onsite manager and supervisors have been very helpful and supportive. Their ability to be flexible and assist with issue has been greatly appreciated.
Pros
Management, Learning different systems
Cons
contract length
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They Will Chew You Up and Spit You Out
Customer Service Representative (Current Employee) –  Vestal, NYMay 9, 2017
A lot of people have come and gone in my tenure. They hire in droves and then let go a lot of people just before the 6 month mark. They will have met the number of employees by the end of the year they promised at 20000. There will be no permanence for any major number of people. This is also a reason prices are going up.
Pros
Few
Cons
Many
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Charter Communications
Sr. Recruiter (Contract) (Current Employee) –  Charlotte, NCMay 8, 2017
Charter Communications is still going through the effects of the merger with Timewarner. It is very busy and seems a bit disorganized at times, but overall a good place to work.
Pros
free parking
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If the job type fits its a good company to work for
Installation Technician (Former Employee) –  Columbus, OHMay 8, 2017
Very little home life and those who go above and beyond have more work put on them workout an increase of pay. Just like any other big corporation I guess.
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Great hands on learning experience
Data Administrator (Former Employee) –  East Syracuse, NYMay 8, 2017
A company that values families, encourages inclusion and charity. The hands on experience far surpasses what is normally taught in a classroom. And they love to have food catered in!
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i loved this place
Customer Service Rep (Former Employee) –  Buffalo, NYMay 8, 2017
Great for anyone to work. WE worked as a team to get the job done managers were awesome great leadership, employees are very well taken care of by the company
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cable company
Customer Service Representative (Former Employee) –  Milwaukee, WIMay 8, 2017
started off as a cable installer installed cable internet and phn service then became a call center rep took incoming calls dealing with people service help to fix and upsell the customer schedule for service
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no time with family
Retention Specialist (Former Employee) –  Milwaukee, WIMay 8, 2017
They will definitely remove you from your children's lives in the blink of an eye. The pay is good and you think its worth it until you've missed 5 soccer games , missing tooth and a ton of other moments
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Overall rating

3.7
Based on 6,461 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
3.9
Job Security/Advancement
3.2
Management
3.2
Culture
3.5