Field Technician (Former Employee) – San Antonio, TX – May 10, 2017
first job is at 8 am, have an 1 hr and 15 min to find and fix the problem. Your next job is at 9 which could be 20-30 min away. There's no one hovering over you all day but you have to make sure you are doing your job correctly.
free cowboy breakfast every year
not being paid to drive to your first job and driving home at the end of shift.
Dispatcher 3 (Former Employee) – Van Nuys, CA – May 10, 2017
Benefits are great and some perks with cable services. I worked for Time Warner before Spectrum took over so I am not sure if the benefits and perks are the same. There was a pension after 5 years vested, 401k and stock options. Discounted cable/internet and phone service.
Very demanding job, call monitoring, screen monitoring, fast paced and high stress work environment, only lateral advancement available. There is a yearly pay increase but based on your job performance and rarely does the company give a job performance of Exceeds standards, it's usually Meets standards at best. There is also a cap at which you can get a pay increase each year.
Be aware of health problems that can be caused from job such as carpal tunnel issues, hip and lower back issues from sitting long periods of time, and stress.
benefits, retirement plan, discounted cable service
pay increase caps, high stress, a lot of typing, sitting, mostly only lateral promotions-advancements
Customer Service Rep (Former Employee) – Dayton, OH – May 10, 2017
It was a call center. very hectic and loud. a lot to learn but decent incentives and commission for selling certain promotions and tv packages. Im not sure how spectrum is but time Warner cable was like that.
Tier 3 Technical Support (Former Employee) – Louisville, KY – May 9, 2017
I worked as a tier 3 tech support technician in the middle of the TWC/Spectrum merger and Spectrum and the job was just fine. The pay seemed as though it was quite low for the area I was in due to costs of living but it kept me afloat. The work was generally alright but most of the time you'd be penalized for things completely out of your control. The free cable service was nice, but that was about the only very good thing about the job.
Manager (Former Employee) – Herndon, VA – May 9, 2017
Promotions given by who you know not what you know. Your experience, skills, understanding of the responsibilities of the job did not matter to the hiring manager in corporate because they had little to no knowledge of the responsibilities of the department/group.
Customer Service Representative (Current Employee) – Vestal, NY – May 9, 2017
A lot of people have come and gone in my tenure. They hire in droves and then let go a lot of people just before the 6 month mark. They will have met the number of employees by the end of the year they promised at 20000. There will be no permanence for any major number of people. This is also a reason prices are going up.
Customer Service Representative (Former Employee) – Milwaukee, WI – May 8, 2017
started off as a cable installer installed cable internet and phn service then became a call center rep took incoming calls dealing with people service help to fix and upsell the customer schedule for service
Retention Specialist (Former Employee) – Milwaukee, WI – May 8, 2017
They will definitely remove you from your children's lives in the blink of an eye. The pay is good and you think its worth it until you've missed 5 soccer games , missing tooth and a ton of other moments