contracted to do Exceptional billing for IBM.
Pros: wide variety of tasks. working with other countries & cultures.
Cons: lack of mobility & loss of contract.
Internent research to verify customer information prior to requesting a Customer number. Verify customer info for warranty claims, report & tracked fraudulent claims. Trained & supervised 3 employees. Compiled & maintained trend analysis reports. Annual review of guidelines & policies. Used Excel spreadsheets, powerpoint & Microsoft word.