Sales Consultant, Manassas, VA - July 27, 2016
The Culture in Spring Mobile is wonderful. The incentives to do well are great but the education needed to GET to those points are seriously choked. The classes are pointless and the numbers prove that they make no difference and it's just a waste of time. In my area the DM was amazing. When I left my exit interview was about two hours long and he really listened. The rest of the company needs to learn some more about what the culture really is, its a learned things and does not come naturally to most. One of the five rules in store is however "No recreational complaining" so there's that. Most of what I learned there wasn't taught, it was a (wo)man eating machine of chaos and rip your hair out lessons.
A typical day goes either one of two ways. You sit on your butt after you open the store and clean what hasn't been done by the crew the previous night in closing and you take the classes required that week and wait for a customer to come in approximately once every thirty minutes and attempt to hammer down a sale with an accessory for each device you end up selling and the insurance as well as the best you can to sell any DTV or Direct Life and in some parts of the country some U-verse. Now that's most days. On the off days you are trying to keep your head attached while you help multiple people at once and trying to tell customer service what you really want and them telling you something you know isn't right and getting to another representative who has worked there for more than a week who actually knows how things are supposed to work.. or trying to tell a customer in store that you can't do what a corporate store can or that what customer service told them is all trash and that they are either completely in the green or that they were lied to about something because a rep felt lazy and didn't want to figure out the right answer.
All in all, once things level out the company isn't bad to work for, the competition is great and the DM and RM are seriously great. The upper management comes to the stores often and meet everyone and even teach some of the new guys a thing or two. SM's are seriously underpaid and AM's don't get much of a management experience.