The Individuals You Care For Are Great
Residence Counselor (Former Employee) – New York State – January 6, 2017
The residents that live at Springbrook were an absolute not to work with. They become a part of your life in a much bigger way than you'd ever anticipate. Three days off, depending on your shift, is nice too. That's where the positives end. In my time at Springbrook I saw the agency evolve from one that cares about the staff and the residents that lived there to one that cared about nothing but the bottom line. Cutting positions, mandating already overworked staff to work 16+ hour shifts. Over working the nursing staff to the point of tears (saw this on multiple occasions.) The roles of supervisors and team leaders aren't clearly defined so the buck keeps getting passed around. Issues that are brought up are swept under the rug. Controlled medications go missing and instead of looking into it excuses are made, scenarios are invented and it is swept under the rug. Complaints are ignored regularly. Supervisors schedule their staff to work 16+ hour shifts so they don't have to work more than 8. This agency puts on a good face with their gala each year to raise money. They control which individuals they take care of are allowed at that gala. Better believe it's not somebody that is loud or may, god forbid, drool. No, they want the most presentable people only. Oh, I once worked a 24 hour shift there by myself too. Avoid this place. If you do get a job there always be looking for something else.
The residents, benefits
Management, administration, organization, communication