A great business if interested in the growing field of healthcare.
Pros: Minimum supervision, access to the doctors and nurses on site.
Cons: Short staffed, changing health benefits, wage could be higher.
A typical day for me starts with logging in to a skill set. This keeps track of how long it takes me to answer a call, process a call, hold times, not ready times and also breaks and lunch times. I am the person patients, doctors, and others speak with when they call our department. The hardest thing about my job is not letting factors that are out of my control effect how I do my job. With that said, I enjoy challenges and everyday presents something new that I have to deal with and learn from.
I have learned many things from being a call center specialist. I have learned how to be a better listener and the importance of being as accurate and as detailed as my job allows when taking information.
Management is always willing to improve as we all are. They have a even greater desire to make sure I have the tools I need to be successful in my day to day job.