Typical day - can vary; overall busy and generally pleasant environment
What I learned - a great deal, mostly from co-workers and consumers; also learned which styles of organization and management best work for me
Management - very focused on consumer choice and best interest, although can lose sight of staff morale and what works for staff as well
Hardest part - long, stressful days with numerous 'issues'
Most enjoyable - some great co-workers and the occasional big success with a consumer