Pros: good pay in certain stores
Cons: high stress
Wireless Lifestyle has grown immensely in the previous couple years. When I came on board it was only about 30 stores, and the stress level was manageable. They started expanding really fast, so a lot of people got put in positions they weren't ready for. They like to say they promote from within, but the majority of the time for district management positions they would hire from outside.
The most common "course" was that someone would be a store rep, get promoted to Assistant Store Manager (due to that store's ASM moving to another store as a Retail Store Manager), then eventually get moved themselves to another store as an RSM. And very frequently, these people didn't last more than 3-6 months in that position before they were fired for their store missing quotas. It was also common that ASM's and even some store reps were making more than RSM's, due to the commission structure.
The district managers would fire people so frequently (three strikes and you're out, but commonly much less benefit of the doubt), that your own staff would get moved to other stores on a very frequent basis. That's pretty common for any retail environment, but moreso here. Even DM's would get dumped on a pretty frequent basis. It seems like all the time, a lot of people were worried for their jobs. I also saw some very good RSMs get fired for questionable reasons.
Eventually towards the end, they started changing so many policies, and a 40-50 hour manager workweek became close to 60 or 70 if you did everything they asked of you. As an RSM, I never really had a day off, and frequently had to come – more... in on my days off to handle the fact that they severly understaffed my store based on the traffic.
They recently had a class action lawsuit due to unpaid overtime/wages, which was also an issue due to the demands of the job/quotas and understaffing. Pay was decent if you had a store with decent quotas, but then they started finding ways to deduct a lot of your bonus or commissions based on external factors out of your control.
If you work here as a rep and have a good store manager and district manager, you'll do okay. If you come on as a manager, expect a lot of unnecessary stress and minimum 60 hour workweeks if you have a less-than-stellar DM.
This is a good job for someone who wants to work in wireless but doesn't have much experience, as places like AT&T or Sprint corporate, who pay much better, would be harder to get into. Get some good experience and keep your eye out for other opportunities, because they're definitely out there and will provide you a less stressful, higher pay, generally better job. – less