Special Project Analyst (Former Employee), Ashburn, VA – April 13, 2015
• Researched, developed and authored Training Policies and Procedures Manual. • Negotiated new avenues of training and saved in excess of $125,000. • Tracked training needs, identified and implemented process improvements. • Organized travel and accommodations for Trainers and other personnel. • Meeting planning, support and preparation.
care account services representative (Former Employee), hampton, va – July 1, 2015
Pros: Free ice and water, 8 weeks of training
Cons: the entire time after training
The company promotes a family oriented work environment and talks about synergy in the workplace but the overall atmosphere does not match up. Once you are assigned to your team, you begin to see that there are already formulated cliques that you have to be apart of in order to succeed. Your manager will give you help only if they like you, if not, you may as well know that you only have a few more weeks to collect a paycheck before you are terminated for non-performance.
Sales Representative (Current Employee), Chicago, IL – July 1, 2015
Pros: Work around my children's school schedule
Cons: No benefits, no raises and hardly any breaks during 10 hr shifts
My day starts by opening up the store before nine o'clock in the morning. I walk in turn off the alarm, take out the registers, clock-in and review the store to ensure everything is tagged and ready to go before I actually open the store to the public. I open doors at nine and start the day out by greeting customers providing them with customer service whether that is just taking payments and answering any billing information or setting up new accounts/upgrades. My co-workers and I work together collectively with keeping each other updated with plan changes or promos and assist each other in closing out sales at times. The hardest part of my job is dealing with any customer issues but most of the time they are easily resolved just requires a lot of time and patience . The thing I love most about my job is the ability to interact with people conversate with them and help them out when they are really stuck in a tight predicament.
Team Lead - Customer Support (Former Employee), Fargo, ND – June 30, 2015
Pros: clean atmpsphere - Great Benefits
Cons: Work hard stay in 1 spot
Loved working with people and finding solutions to there issues. Also liked the competitive sales and competing against other employees. Dint like the glass ceiling and found men were moved up right away vs women in leadership positions.
Senior Analyst (Former Employee), McLean, VA – June 30, 2015
Pros: Work cohesive, Achieve goals
Cons: long hours
Sprint Nextel was a great place to work. The environment was not too stressful. The books were closed on time. It was well organized company by the management team. Everyone were high skilled professionals and work cohesively.
Interacted with people from various backgrounds on a daily basis, learnt a lot about technology
Customer Service Rep/Cashier (Former Employee), Brooklyn, NY – June 29, 2015
The Sprint I worked for was a third party dealer Arch Telecom. The Regional Manager seemed like she didn't have a comprehensive knowledge about all the plans/rates and the store manager was very unprofessional. They brought a lot of personal stuff to work but besides that the job was very informative. I was always learning cool featured on the latest phones and comparing their features and benefits so as to enlighten customers in order for them to pick the right device and plans that's best for them. Above all i learned to how to effectively handle difficult customers and still maintain being professional and polite. It's hard to be mean to someone whose kind to you! The hardest part of the job was processing a sale because we had to do it initially through tech support over the phone then ring it up in our system which was time consuming, however they eventually created a way we could do it from our own tablets and PC.the most enjoyable part of the job was exercising and developing my communicating skills and being able to procure new business as well as help customers save money by matching them with the plans that was most beneficial to them. I didn't care so much about the commission I was more interested in helping people find the right plan to accommodate there budget.
customer service specialist (Current Employee), charlotte nc – June 29, 2015
its an alright company to work for it pays the bills and you will meet great people while being there and management is all about their numbers no matter how much stress your under just go in do your job and collect your check .
Solutions Representative (Former Employee), New Bern, NC – June 27, 2015
Pros: bonses and rewards
Cons: home service division no longer exists
Fun and exciting place to work for. The competition is high and the rewards were motivating. The work environment was friendly and inviting. Unfortunately they sold out their employees and the company was downsized by new ownership. Plus, the employees suffered tremendously with their stock investments when the new company switched Sprint stocks to their stocks.
Technical Counsultant (Current Employee), Miramar, Florida – June 25, 2015
So far it has been the place that I have work on. Management is very understanding of the needs of sales reps and technicians as well. Things like changes in schedule and arrangements for days off is not problem either.
Southwest Region Sales Training Delivery Manager (Former Employee), Iriving, TX – June 25, 2015
Pros: Very Professional and creative environment to work in.
Cons: Downsizing events happen too frequently.
I enjoyed working for Sprint and learned something new every day that I worked for them. It is a fast paced environment and that made it very exciting. Change was the norm and that also was exciting. I worked for them for over 15 years and an so glad that I had that opportunity. The team that I worked with was an amazing group of professionals. They are committed, creative, and collaborative.
Inside Sales Representative (Current Employee), Norcross, GA – June 25, 2015
Sprint is a family company , they will support , help you through what ever the case may be personal or with your work life. They are are not your family but they are there for you through it all you will believe that we all cam from the same parents .
A typical day at work at my previous employment was a fun and energetic environment. I learned that I am great and working well with others, as well as being a great leader. I was part of management where I would give approvals to co workers who needed it etc..... My co-workers were very nice people and we got along very well. The hardest part of my job was me being a perfectionist and when things didn't go according to plan I had to learn to keep it moving. I enjoyed the team environment and just being around people. I enjoyed putting a smile on peoples faces knowing I helped them out to the best of my ability.