Supports business customer's accounts by providing billing, maintenance, equipment ordering, and service ordering. Tasks include clerical duties like updating account information, plan changes, equipment ordering, equipment tracking, provisioning new services, and providing follow-up to customers and the senior level business account support.
Perform advance troubleshooting for all mobile and handheld devices such as tablets, IPads and broadband devices. Also troubleshoots and reports network issue such as tower outages.
Strong knowledge and performance skills with ticket creations for in-building solutions, data link, machine to machine and static ip devices and services.
Strong knowledge and troubleshooting skills for international services.
Provides helpdesk service for Shell/Motorola company