Pros: decent pay, good co-workers
Cons: unrealistic expectations, management is poor
A typical day at Sprint involved answer multiple inbound phone calls to handle a vast array if issues from billing to tech support. As with any service industry, you got the usual amount of upset customers...and rightly so with the service that many of them were being provided. Although hired as a problem solver for customer issues, my role was quickly transferred to a sales-based position, on top of my previous duties. Sprint's drastic cuts over the last few years forced those who did work there to take on even more responsibility. While being proficient in multiple lines of business is useful, stretching the workforce so thin that most agents no longer have any idea what they're actual job entails is a bad business model. The center I worked at traditionally had a very high employee retention rate because it was once a good place to work; now there is a hiring sign out front that never seems to come down. Management, both local and corporate, seem very disorganized. When problems with process would arise, I often received the phrase "because that's how corporate wants it done" as the answer. The corporate culture of Sprint seemed very resistant to change and saw no use in listening to those who actually interacted with customers on a day-to-day basis. I'm a college educated man who toiled on the phone for 2 years with no sign of advancement. I did not, and still do not feel, that I was entitled to anything by virtue of my education. The reason I ultimately left the company was that I did not feel valued at all. I was promised opportunity for advancement, but instead was made to feel as though I was a commodity.