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2,029 reviews

Sprint Employer Reviews

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Great and fun place to work.
Sales Rep (Former Employee), Centennial, COApril 18, 2014
Pros: hourly plus commision, experience.
Cons: job security.
A typical day consists of providing great customer service, and practicing ways to increase productivity, and working with co-workers and management to improve the work being done. The manager is one of the best I have ever had. My manager and I get along very well, as well as my co-workers. The hardest part of the job is trying to bring new customers – more... to drive up sales. The most enjoyable part of the job is working with people and helping them get the best deal and customer service I can offer. – less
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Benefits are great but lacking
Access Planning Capacity Analyst (Current Employee), Overland Park, KSApril 18, 2014
Pros: benefits
Cons: lack of moral
The benfefits and pay are great at Sprint. Moral is very low. No training and no teamwork. Lack of management and leadership.
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A company in transition
Product Catalog Manager (Current Employee), Reston, VAApril 18, 2014
Sprint is a company in transition. This is driven by the merging of Nextel into the existing Sprint branding and product offerings.

The acquisition of Sprint by SoftBank’s Masayoshi is impacting the company's local activities. The future direction and job security of the Reston campus employees is unclear. The Reston campus is scheduled to downsize – more... further later this quarter as another large building will be vacated and merged with a much smaller building.

Sprint's drive to be competitive in the market place makes for a driven environment which is definitely a positive motivator for many employees, including myself. – less
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I enjoyed it most of the time
Technical Consultant (Cell Phone Technician) (Former Employee), Arlington Heights, ILApril 17, 2014
It was fine until I was laid off.
Management was good for the most part. I enjoyed helping customers.
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Great
Customer Lifecycle Representative (Former Employee), Hampton, VAApril 17, 2014
Verizon decided to change the business layout. Good work hours. Great team.
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Love This Company
Lead Retail Representative (Former Employee), Chandler, AZApril 16, 2014
I had the best time over my 5 years at sprint and would recommend working for this company any day of the week.
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Very fun place to work.
Customer Service/ Sales Rep (Former Employee), Alexandria, LAApril 16, 2014
Pros: free lunch
Cons: not being able to have enough phones to sale
Enjoyed meeting new people and being able to help them with their phones.
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Changing culture
Account Executive (Former Employee), Schaumburg, ILApril 16, 2014
Pros: excellent benefits
Cons: lack of direction and quality network
With the recent purchase from Softbank the company is reforming it's sales force. Network still has some challenges nationwide. Great people still at the organization. Leadership is shifting daily so direction is still lacking.
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Used to be much better, has gotten worse.
Floor Manager/Sales (Current Employee), Gresham, ORApril 15, 2014
Used to be much better, has gotten worse. Sales goals are unattainable.
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Productive and fun work environment
Sales Consultant (Former Employee), New Orleans, LAApril 15, 2014
Pros: working at a fast pace
Cons: n/a
Walking into work you never know what kind of day you are going to have. I learned how to work at a fast and efficient pace. I also learned how to work hand and with co-workers on a sales floor and assisting with sales. The opportunity I had with Sprint was great and possibly the best training I had with people.
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Fun environment
Customer Service Representative I (Former Employee), Englewood, COApril 15, 2014
Pros: they had celebrations, (free food)
Cons: the way they made transitions
Typical day at work answer inbound calls all day, some outbound. Provide customer service, efficient, accurate, and required to meet certain goals. I learned how to have the best type of phone etiquette, and provide excellent customer service over the phone. Management was okay, sometimes it was difficult to locate a supervisor when in need of assistance. – more... Co-workers were what made working at the company the best. The hardest part of the job which was a growing, learning experience, is to deal with outraged, upset customers. The most enjoyable part was to be able to make a difference, and satisfy a customer. – less
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To Many Changes
Senior Sales Representative (Former Employee), Orlando, FLApril 15, 2014
To many changes made to the compensation plan making it more difficult for sales people to hit and achieve their quota.
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Flexible, family oriented
Project/Sales Ops Manager (Former Employee), Chicago, ILApril 14, 2014
Pros: work from home posibility
Cons: resources for support
Sprint is a very face paced company. And constantly updating and striving to better themselves. A typical day at work is doing your day to day activities, but also be able to support the occasional fire drill. Management and co-workers work in the same manner so you have that team environment in that aspect. Hardest part of the job, at times, was finding – more... resources to support you. Most enjoyable part was the flexibility and co-workers. – less
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Very fast paced and enjoyable job
Account Services Manager (Former Employee), Altamonte Springs, FLApril 14, 2014
*handled inbound calls with high churn risk
*learned a great deal about cellular network and troubleshooting
*co- workers able to assist in trouble shooting and stress relief
*management was very supportive
*the hardest and best part of the job: was being responsible for knowing all aspects of cellular
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Different
Technical Support Specialist (Former Employee), TexasApril 13, 2014
It was okay, very unorganized. I think they were going through a time of transition.
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Challenging in a rapidly changing environment.
Manager, Contact Center, Customer Care (Current Employee), Temple, TXApril 12, 2014
Pros: independent and collaborative opportunities.
Cons: work/life balance is a real challenge
Managing a Sprint Call Center provided a varied challenge that changed rapidly. The company and job allowed for independent and collaborative success, accountability and ownership. The compensation was very good and largely tied to the work performed.
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very fun place to work, but bad management
Retail Consultant (Current Employee), chattanooga, TNApril 12, 2014
Pros: good people to work with
Cons: policies, management, customer base
Definitely some things I think could be changed. Overall the atmosphere is good and fun mainly from the co-workers.
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call center
National Sales Support (Current Employee), Blountville, TNApril 11, 2014
Pros: benefits and free cell service
Cons: too focused on self service
I enjoyed working at Sprint. Not a lot of room to advance in the company.
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great company
Federal Gov Business Care Specialist (Former Employee), Fort Worth, TXApril 11, 2014
great company to work for. alot of company benefits. alot of training and opportunity for advancement.
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too much stress,customwers disrespectful
Bilingual Customer Service Specialist (Current Employee), Temple, TXApril 10, 2014
Pros: good schedule
Cons: short breaks, health insurance
When they hired me they never told me that I need to sell, co workers are nice .MNgement poor no sympathy I went to a hospital in ambulance because of a meeting and no one from the management care about me.

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About Sprint

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more – Read more