Sprint Employee Reviews

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Great job
Lead Retail Consultant (Current Employee) –  Miami, FLFebruary 21, 2017
Fun place to work love meating new people.
Offers great health care and 401k
Great team to work with
I have learned a great deal of information while working with this company.
Pros
Latest tecnology
Cons
N.a
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Alright company, but closed down.
Customer Service Representative (Former Employee) –  Blountville, TNFebruary 20, 2017
Decent company too work for, however closed the facility I was employed at last year. Did provide a severance package so it made it a little easier after the lay off.
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Great Company to work for
National Retail Account Executive (Current Employee) –  North CarolinaFebruary 19, 2017
Sprint is an excellent company to work for. They really focus on employee engagement and recognition. Their benefits are excellent and vacation time starts off as 3 weeks per year for the first 2 years which is extremely rare to find in any company.
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Great Company
SALES REPRESENTATIVE (Former Employee) –  MarbachFebruary 18, 2017
In the short time I worked there I was given the best training with a sales representative who took her time and made sure I understood and was able to explain to customers the opportunities they could have by switching.
Pros
Retail Experience
Cons
none
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A Day in the Life of Sprint
Assistant Store Manager (Former Employee) –  Manhasset, NYFebruary 18, 2017
-As a member of management constant idea of babysitting individuals on a day to day basis
-Upper Management in Corporate only care about Numbers which equals Money
-HR department is a huge mess
-Extreme favoritism throughout the company
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Favoritism prevents upward mobility
Wireless Expert (Former Employee) –  Springfield, MOFebruary 17, 2017
Sales changed often so you have to keep up with and be familiar with new promotions constantly. That's the nature of the job, but favoritism and office politics make success and advancement complicated and generally unobtainable for more most employees.
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excellent company
Implementation Manager (Former Employee) –  ColoradoFebruary 17, 2017
It was a journey working for Sprint. I have learned very much from this company. I started as a customer service rep and worked my way up to training and Management.
Pros
bonus
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High turnover
District Manager (Current Employee) –  San Antonio, TXFebruary 17, 2017
Work life balance is non existent in management positions. Leadership works off of crisis KPI management and is always moving the target. You hit the target and it will be raised, High pressure sales expectations. Sprint doesn't operate like this in all areas but if you are in the wrong region its tough and you are not appreciated.
Pros
Good Pay
Cons
24/7 connected, Never good enough.
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Sprint
RETAIL STORE MANAGER (Current Employee) –  Denver, COFebruary 16, 2017
Love the company and the forever changing environment, sprint is a company that you want to work for and can have growth within. Sprint is a forever changing environment.
Pros
Very good pay
Cons
Long work hours
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Non-productive workplace
Sales Representative (Former Employee) –  Cranberry, PAFebruary 16, 2017
I felt as if I never was bettering myself or the company. I felt like the CEO only cared about making money and then some. The workplace was just not positive.
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fun place to work
Sales Respresentative (Former Employee) –  Lima, OHFebruary 16, 2017
If you are into sales are convincing people to buy things then spring would be on eof the places I recommend. When I worked there is was not a bad place to work. The co workers were very friendly and treated me as family. If someone was short money for lunch they covered and did not bat an eye. The only down fall I would say about the job is if you have no customers you do not get your commission and you do not make any sales to help the store meet the quintile for the month/quarter.
Pros
able to do whatever when in your free time
Cons
not having customers means for a long day and nothing to do
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Decent workplace for High School Graduates
Customer Service (Former Employee) –  Brownsville, TXFebruary 15, 2017
As a call center, one would arrive and get straight to work. Very repetitive daily activities which taught a sense of responsibility if one wanted to keep his job. The company knew this and allowed weekend dress down and had a couple of pool tables as well as a grill that could be used on the weekends. The most difficult part of the job was remaining focused for 8 hours while having a multitude of people calling and yelling at you because their phone was not working while maintaining your nerve to give the top customer service.
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Hard Work with great satisfaction and team
Former employee (Former Employee) –  Reston, VAFebruary 15, 2017
No question there is plenty of work to accoplish but when you work side by side with a truly dedicated team you are never alone and at the end of the day you feel incredibile satisfaction in your results
Pros
Great teamwork
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Cool stuff But not great pay
Retail Sales Associate (Former Employee) –  Palm Desert, CAFebruary 15, 2017
Sprint seems like a cool place to work, but once you start getting deeper into things you notice that you are being paid very little for what you are doing. The pay per hour should be a lot more than what it is. They really get you on selling a lot because the commission is the only thing that makes the job somewhat worth it. also if sales are slow they blame you for not getting the sale when in reality its just because its slow and people aren't buying. Its not the job of the employees to go out to get sales, thats what commercials and advertisements are for.
Pros
Work with cool phones
Cons
Bad pay, no big discount on phone service. you get blamed for no sales when no one comes in
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Productive fun work place
Sales Consultant (Current Employee) –  ColoradoFebruary 15, 2017
Great place to work and develop communication skills with coworkers and customers.
Great place to learn new things about technology.
Great place to learn new information about the products you are selling.
New concepts about selling are taught there as well.
Good place to work just had things I disagreed with.
Dealing with upset customers a lot
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No clarity of job and sales
Lead Retail Consultant (Former Employee) –  Waterbury, CTFebruary 15, 2017
very vague information of sales and services to decive both employees and customers. As an employee there is no way for you to set customer expectations.
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Getting back to business
West Region Program/Project Manager (Former Employee) –  RemoteFebruary 15, 2017
Everyone is fired up to get things rolling. Everything is turning around and it is great. Very Motivating. Lots of work to do
Pros
culture
Cons
none
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Awesome coworkers to spend my works days with.
TECHNICAL CONSULTANT (Former Employee) –  Roseville, MIFebruary 15, 2017
A typical day at work is full of multitasking, customer service, repairing devices, inventory management, research device history, mock audits, and process insurance claims if needed.

Team work makes everything flow and keeps us as a top performing store.

Management is great. Technical consultant weren't micromanaged, but the manger was available if needed.

The workplace culture is inconsistent. It seems to me the company is still trying to find a working formula to be successful. You don't get raises or even get reviewed for raises, so that can make employees less motivated.

It is rare, but dealing with belligerent customers.

My coworkers are great!
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its Alright
Sales, Credit, Customer Service (Former Employee) –  Las Vegas, NVFebruary 15, 2017
its retail sales, its a job to pay little bills none the less nothing to special about it to be quite honest noithing else to say
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Company has been in transition for too long
Project/Program Manager (Former Employee) –  RemoteFebruary 15, 2017
Because the company has been in a transition mode for so many years, they have layoffs on a regular basis. This makes it difficult to feel secure in a job. They have taken away raises and certain benefits over the years. However, those what are able to secure a good position tend to stay and are happy.
Pros
Free cell phone service, work from home for some corporate positions, annual bonuses
Cons
Entry level employees tend to turn over quickly. Layoffs every year. Too many cutbacks.
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Overall rating

3.8
Based on 5,966 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.8
Job Security/Advancement
3.2
Management
3.4
Culture
3.6