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2,314 reviews

Sprint Employer Reviews

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To many odds against you
Sales Consultant (Former Employee), Atlanta, GAJuly 27, 2014
Company is not set up for you as a consultant to be successful. Other company's that sell your products are cheaper and you have to try and overcome not being able to match those prices. To many customer issues to resolve in the store and try and sell products as well.
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Aggressive technology obsessed geek squad, with great customer service.
Lead Retail Consultant (Former Employee), San Antonio, TXJuly 27, 2014
Pros: great people, in house competitions that had amazing prizes, success was dependent on ability to build clientele and customer service, sales commission and bonuses
Cons: business hours, not the corporate setting i wanted to work for.
Start to my day would vary depending on if I was opening or closing the store. Typical shift was 9 hours starting at either 8:00 a.m or 12:00 p.m.

Opening the store, counting the safe, getting registers ready for our sales associates, and assessing inventory.

Preparing and analyzing sales from the previous day and communicating my findings with my – more... store manager and district manager.

Providing customer service, pursuing sells and building relationships. Researching and training, staying up to date with technology.

Following up with my business accounts. Setting meeting with my contact, and ensuring high quality customer care and service.
In order to bring in new clientele I often networked with my current clients and actively sought our near by businesses. This was my favorite part about Sprint.

Also being that I was the business advocate for windows phones, I did a lot of research both hands on and literary to become more knowledgeable. This enabled me to better sell the product to my clientele. – less
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Productive workplace with ping pong table, pool table and workout gym.
Customer Service Tech Support II (Current Employee), Oklahoma City, OKJuly 26, 2014
Pros: get 2 breaks and 1 hour lunch
Cons: stressful
Take incoming calls and making outbound calls daily and working with clients to help resolve problems. You need to be able to multi task in high paced call center.
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Internship: Project Management GIS
Advance Technical Support Representative (Former Employee), Fort Worth, TXJuly 25, 2014
The work was challenging and it was a continued learning environment. Our manager had limited ability in facilitation but made a good effort to bring the team together. Environment was not stressful at all and I worked on a team with various levels of experience. I would welcome an opportunity like this any day. Compensation was limited due to the position: – more... intern one. I don't know the general compensation or benefits for those who were actually employed by this company. – less
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Stressful workplace with great bonus incentives
Customer Service Rep/Assistant Team Manager (Former Employee), Fort Worth, TXJuly 25, 2014
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Coach staff on phone skills, Attendance, and Quality.
• Report to Team and Operations manager on current trends.
• Take inbound calls assisting business customers – more... in purchases, tech support, and general questions – less
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Great company to work for and the environment is friendly and exciting
Early Device Specialist (Current Employee), Charlotte, NCJuly 25, 2014
Pros: flexibility in work shifts
Cons: no room for advancement
A typical day at work consist of taking over 50 calls a day helping customer with their bill concerns and phones issues. I also turned disgruntled customer around to stay with the company. I have learned that people love options. The hardest part of my job is not being able to turn every customer frown into a smile. I enjoy everything I do.
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stimulating fast-paced environment
Sales Representative (Former Employee), Joliet, ILJuly 25, 2014
Pros: discount on any retail in the mall, commision based pay
Cons: no healthcare no benefits
A typical day at sprint wireless consists of showing up properly dressed well-groomed and on time. (on time meaning early)
After setting up your computer you are ready to manage your account. Logging in to track sales was expected. After your log in you are required to check in with any new sprint policies, procedures, online courses, and of course – more... new devices and specifications needed to be memorized in order to maintain a position in the company. New information is constantly thrown at you. We never ate lunch together only one salesman is allowed to break at a time for 15 minutes usually. Joliet mall in specific is a high-traffic location so good customer service skills as well as being easy to understand in terms of language are essential. Outgoing employees are preferred. – less
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Great work environment
Escalation Management Team/Acct (Former Employee), Orlando, FLJuly 24, 2014
Pros: work environment, room to advance.
Cons: schedules can vary
The people were great to work with. Excellent staff, both with peers and management. The experience gained was outstanding.
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SPRINT CALL CENTER
Customer Service, Trouble Shooting (Former Employee), Center, OKJuly 23, 2014
Customer Service, Trouble Shooting, sales Experience, and mandatory stats. New activations and leading a team that requires group and individual calls.
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Very Productive Call Center
BRT Agent (Former Employee), Temple, TXJuly 23, 2014
A work day at Sprint consist of assisting teams of 14 agents with customer, helping the agent provide the best resolution for the customer. I did extensive research when coming to customers account regarding billing errors. Also assist supervisors and managers with escalations. The work environment was excellent.
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Productive call center environment
WIRELINE BUSINESS MANAGEMENT ASSURANCE (Current Employee), Englewood, COJuly 23, 2014
Pros: free cell phone plan, lbgt friendly work enviorment
Cons: strict rules on tardiness
Outbound calls to big business & government to trouble shoot T1 circuits & OC circuits.
Learned about all wire line technology.
Management was mostly good but there are always those ones that you have to iron out the kinks.
Co-workers were great!
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Interesting place to work
Ericsson Consultant (Former Employee), Detroit, MI.July 23, 2014
Pros: good team of technicians
Cons: too many sources for information, ie ericsson vpn, sprint vpn
able to get assistance when needed , often from India. Virtual Technician was difficult to manage, often yuowould get trouble tickets for Switches in other states in this region and if there was a card replacement that needed to be exchanged, finding support was difficult
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Sprint is a great place to work but you have to worry about your job security all the time
E-Chat Customer Service Representative (Former Employee), Lubbock, TXJuly 22, 2014
Pros: great benifits and layed back job
Cons: no job security
I have worked for Sprint twice in my career for a total of 8 years. I have been let go due to my position and department being eliminated for the second time now. Great place to work and has great benefits but if you want job security this is not the place to work at all. They do lay offs all the time.
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Great place to work aside the customers
Seasonal Store Host (Former Employee), Chattanooga, TNJuly 22, 2014
Pros: discounts on store items
Cons: long hours
The day would be continuously busy but will be worth it when you look at the time. The co-workers are nice and enjoyable people along with management. The most difficult aspect of the job is getting a even flow of customers seen at appropriate times.
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Great Work Place
Customer Retention Specialist (Former Employee), Temple, TXJuly 22, 2014
Pros: job security, pay, commission, incentives, managment, coworkers
Cons: hours
Callcenter, fun place to work most people are friendly. Management is easy to talk to.
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Fun work place with chance for advancement
Prepaid Indirect Account Executive (Former Employee), ILJuly 22, 2014
Pros: company vehicle and gas card, work from home, not much in person manager supervision
Cons: there are no requirements to be a dealer. (i.e. ex cons accepted)
Most managers do not have business degrees or any schooling. Most are not aware of how to manage and or train a staff unless company training is given. Prepaid Division is still developing, so there are a lot of things that fall through the cracks, such as company policy. Prepaid dealers are allowed to get away with pretty much any and everything. Managers – more... do not enforce policy being they are measured on how many new stores are opened quarterly/annually. Be prepared to be cursed at and kicked out of stores if dealers don't get their way or if you attempt to enforce direction given by management. Pay is good as well as incentives and perks. – less
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Customer service and Sales
Sales Consultant (Current Employee), Glendale CAJuly 22, 2014
long hours
low pay
high stress
miscommunication between management staff
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Great benefits, great culture and fast pace
National Sales Support (Former Employee), Centenial ColoradoJuly 21, 2014
Pros: great learning enviorment, challenging work enviorment
Cons: not working there anymore
My work at Sprint was a call center enviorment: I was able to learn alot about the celluar phone industry. I liked working there so much I still have Sprint service for my personal phone.

The hardest part was learning the technical service department, only becasue the ever changing hand sets in the industry.

The best part was helping our customers, – more... on each phone call. – less
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An excellent firm to work for
Project Specialist (Former Employee), Reston, VAJuly 21, 2014
I really enjoyed working there and I love my job and its responsibilites.
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Very strict workplace
Floor Manager (Former Employee), Charlotte, NCJuly 20, 2014
Inbound/Outbound calling, sitting at desk for half the day. Having patience in tense situations would be the most challenging part of job and the most enjoyable would be talking to the customer. Learned how

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About Sprint

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more – Read more