Process returns and exchanges by doing light data entry and sending out a RMA kit to client. Handle escalated calls (Sr. Support Rep) and provide floor support when needed. Handle payments, credits, adjustments and plan changes to clients sprint account. Generate sales and set up new members on a new account. Trouble-shoot mobile devices, tablets, and network coverage’s. Maintain all sprint metrics by following all procedure and soring a 5 on every survey given to each customer I assist to show my great customer service skills.
fREE lUNCHES AND INCENTIVES
no health care, no room for advancement