SquareTrade Employee Reviews

Found 10 reviews matching the search
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Unfair Business Practices
Claims Specialist (Current Employee) –  Orlando, FLJune 3, 2016
This company has found its self having budgeting problems. They are moving a lot of jobs overseas, They are making employees take on extra roles but do not increase their pay for it. (Cheap labor) the company has very slick language to CTA (Cover Their A**), high turn over rates and they much prefer to fire and rehire then to keep quality people around. I was advised regularly to take advantage of customers knowing they did not understand their full rights (Old, people, people with warranties on lower cost products (toys r us, tiger direct, and QVC customers mostly), and people with warranties on "mirage items" which are items with warranties that Squaretrade sells but can not be covered because of the terms and conditions of the warranty. The sole purpose of those warranties is for branding. I'm pretty sure this company will be sold in the near future do to the decline in profits. Their is currently undercover operations being conducted on this company based on claims made against them. Heads Up!
Pros
Decent pay, Co-workers
Cons
Too many to list, Over worked, threats of being fired
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Laid off because they couldn't afford us
Specialist/TV Analysis Technician (Former Employee) –  San Francisco, CAJuly 1, 2016
Worked with Squaretrade for a year, and because of the new office in Orlando they laid off 35 hard working people. Horrible.
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fun place to work, company outings and much more.
SENIOR PROJECT MANAGER/OPERATIONS (Former Employee) –  San francisco, caAugust 27, 2015
Overall is a great place to work at. Young employees and you get to have fun. No micro management. You can also work from home
Pros
freee lunches, snacks
Cons
n/a
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Can be a great place to work
Customer Service Specialist (Current Employee) –  San Francisco, CAMay 19, 2015
Can be a great place to work if your hours are flexible. Direct management is a hit or miss. Upper management will remember who you are but does not fully understand your day to day.
Pros
free snacks and drinks
Cons
information gets passed down after the change
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Great work/life balance
Customer Care (Former Employee) –  San Francisco, CAMay 29, 2013
Always bustling. Never a chance to be unproductive. SquareTrade hires some of the nicest and most honest people I have ever met.
Pros
work/life balance, co-workers, culture
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Culture and dynamics are changing
Senior Manager (Current Employee) –  San Francisco, CAOctober 2, 2013
SquareTrade has led the way in innovation and delivering an exception service & product for a very traditional and bulk market. SquareTrade's vision remains exceptional. It is a company that is always pushing for new and better ways to provide support to their new and potential customers.

On the downside, with the strong growth SquareTrade been seeing, there has been a big lose in the once great internal culture.
Pros
great breakfast on monday; good free lunches on fridays
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Great Place to Advance Your Career
Senior Technical Customer Service Agent (Current Employee) –  San Francisco, CAMarch 6, 2015
Great teams, good work-environment. Constantly growing.

Fast-paced work environment.

Lots to learn, using Multiple Systems and interfaces.

Customer Obsessed!
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SquareTrade
Relationship Supervisor, B&H Photo (Current Employee) –  San Francisco, CAJuly 2, 2014
I'm looking to grow with a company that is willing to provide opportunity and support.
Pros
helpful coworkers, some great line managers
Cons
constantly changing rules, mandatory overtime
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Reviewed
SENIOR FINANCIAL ANALYST (Former Employee) –  San Francisco, CAJanuary 21, 2014
Start up with growth potential. Executed $238 million from Bain Capital. New channels every week!
Pros
free lunches
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Overall rating

3.5
Based on 11 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.5
Job Security/Advancement
2.7
Management
3.3
Culture
3.6

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