Unorganized and Understaffed office.
Pros: a hospital with a strong sense of faith, a scheduled lunch time every day
Cons: short 2 staff members, unorganized, no sense of "team"players
My typical day could be a number of scenarios.
1. If I worked a morning doing surgery scheduling, Every morning 2 employees would have to retrieve pt info in another part of the hospital. If I was a part of that team, I would then return to post surgeries to the OR, obtain authorizations,call ins co.make sure pt met their deductibles /co- ins. Returning – more... calls from pts,other Dr offices, verifying surgery dates & times,etc.
2. In the afternoon I would either be at check in , taking ins co pays, making sure pts reg info was correct, verify correct paperwork in charts, labels made, make sure ins verified,copy ins cards and Dr lic.
Or (3) you may have found me answering a multi line phone system. This included: Taking messages from Pts,verifying appts, checking emergency,prescription & medicine lines, pulling charts for nurses and providers, filing, etc
I learned within 7 weeks that this office was not a good fit for me. Although I liked the office manager, the office was short 2 staff members. She trained me but she was often pulled away for meetings, questions, her own work, etc. The office had a high turn over rate. I believe 6 of us were hired within 6-8 weeks of each other. Due to that fact, the long time workers verbally expressed they"were tired of helping to train".
The hardest part of the job had to be the un- organized office.
The most enjoyable: Helping the patients in our office or in the hospital, even if its helping them find what floor they need to be on... A hospital of my faith, meeting other hospital employees,forming new friendships,Community activities. – less