My Typical Day in Medical Records
Health Information Technician (Current Employee) – Rochester, NY – April 17, 2015
My typical day in Medical Records always starts with a pot of coffee for myself and the ladies in my department. I then check my e-mail for any deaths within our many facilities. If a death did occur, I contact the MD/NP, bring them the certificate and any other information they need to complete the form. I contact the funeral homes and/or the Medical Examiner and organize them picking it up. I then go over and get every release that is due out to the requestor. Some times this includes billing, and contacting family/companies. My favorite thing about my job is that there is always more to learn and each release is different depending on the patient and his/her records. The hardest part of my job is dealing with upset family members but at the same time it's also one of my favorite parts because I love to listen and try to help in any possible way I can. I believe that customer service is very important and because our residents are what keep our company in business, I believe that the family and residents feelings and concerns come first. I've been able to meet and connect with so many different people because of this, making it the most enjoyable part of my job. Later on during the day, I scan and upload medical records in to the computer system. After this, I check the mail, sort it and then distribute it between the department. Our Medical Records Department is conjoined with our ITS Department so I also help out with them as much as possible.