Pros: credit in the cafeteria for parking offsite, management supportive of professional staff, quarterly status meetings, employee appreciation lunch
Cons: very low pay, hours and benefits cut, combative manager, no assistance from human resources, shared computer often unavailable, noisy work area for concentration
I started out working 32 hours and was often able to pick up an additional 8 hours in a different department. My manager seemed very unaware of the job duties and sent me to other people for training. It was a struggle to keep up with all of the billing, coding, and accounting for the department while also registering new employees, a process that took an hour, then calling new potential patients and their doctors to obtain their medical records, and acting as a receptionist in a busy office.
Then the hospital began cutting back hours. The cutbacks were announced right after a huge catered anniversary party for all the employees with free BBQ, Amy's ice cream and our own St. David's camping chair. It was also right after I'd selected a new accounting system to be implemented, which meant I had to manually re-enter all of our hundreds of clients' information and correct years of errors. I asked for additional hours to work on setting this up and was instead given assistance from other staff members but then was berated for needing help from someone else to complete my job. I was also critiqued - on my reviews - for things like elderly clients not being able to find our office in the maze of the hospital, not having a thorough clinical understanding of the rehab process (I asked to observe but was unable), supplies ordered through a system that lacked details not being the correct supplies, and my lack of a "confident demeanor."
I have never worked so hard and steadfastly to only be criticized for anything that was not perfect. My supervisor frequently dug through my work after – more... I left, looking for mistakes to document. It was the most toxic work environment, which I had nightmares about even after I'd moved on. Most of the problems were with my supervisor, but HR did nothing to intervene even when asked to attend my reviews. I created statistical reports for my manager every month which showed a constant increase (a perfect trend line!) in number of continuing patients in addition to new patients admitted (which I recruited), but this also was not helpful in proving that I'd been working hard. I was actually frequently criticized that I was doing a bad job recruiting.
I had been working in another department and those managers were happy with my work but this was unhelpful when my main manager set me on a "work improvement" path. The "work improvement" plan was inadequate because as I sought out ways to improve, become more efficient and learn systems (I had three software programs change in the 10 months I was there), I was quickly running out of time and the improvement I was required to show in order to not be fired was too great. I really wanted to stay and was highly motivated because my office had community programs that I was excited to help with once I'd reached a level of efficiency. I even started working off the clock to try to achieve more. So disappointing. – less