A day at work often started at 7:30 with the ringing of the phones - which continued all day. My co-workers and I all had special projects to focus on in addition to phones, which made for a full day, often very stressful. The hardest part of the job was dealing with unsatisfied patients who were angry about their bills. Our job was to try and diffuse their anger and help find a solution to their problem / question, which I did on a daily basis.
The most enjoyable part of my job was the interaction with my co-workers - we had a small department (6) and depended upon one another for relief from the stress. We had an incredible team and we all all supportive of each other in every way.