Pros: Challenge, Teamwork, Opportunity
Cons: Turnover, Short Staffing, Micromanagement
The campus at St. Joseph's is nearly 200 square acres, not including vertical by way of four separate facility towers encompassing a minimum of six to eight floors a piece as well as on and off campus parking structures and hospital facilities that we part of our patrol and response duties. This facility was overseen by a shift of only six security officers including a supervisor each shift. Now this is a lot of ground to cover for such a small team. However, we overcame and adapted to whatever challenge was presented to us by utilizing team training techniques and developing professional, working relationships with many of the faculty and staff on site with the ER in particular. There we would deal with many of our greatest challenges in our day to day, ranging from combative patients under the influence of illegal substances to simply talking with patients and their families as part of our public relations duties. We worked closely with many levels of law enforcement and emergency services, and are vital parts of day to day operations when dealing with the public. In general we liked to describe our work as 90% public relations with only 10% hardened security hands on work. We were not there to be the Pretorian Guard, but our first and foremost duty was to the safety of staff, patients, the facility and ourselves. The team I surrounded myself with came from a wide range of ethnic, cultural and career backgrounds with no two of us being the same or possessing the same skill set. This allowed us to adapt and overcome any situation presented to us in a minimal amount of time. The best part of our day to day was overcoming those challenges, and together getting to go home to our families and lives feeling fulfilled and productive with what we had accomplished.