Industrial Customer Account Representative
St. Petersburg, FL - Saint Petersburg, FL

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Must have industrial and/or pharmaceutical manufacturing/packaging experience to be considered.
Undergraduate degree strongly preferred.
Strong computer skills a must.

Reports To: Supply Chain Manager
Direct Reports: None


Works closely with the Logistics Manager and other departments in order to ensure supply chain efficiency.


  • 45 hours per week
  • Provides customer service support & acts as a liaison between the Logistics, Quality, and Finance Departments
  • Acts as a Project Manager / Lead

o Support in QA projects
o Support in database & ERP development
o BOM set-up / revisions for new & current products
o New customer account set-up
o New product submissions to databanks & FDA (coordinates with QA Department)
o Conducts external audits with the QA Department

  • Interviews vendors personally, via teleconference, email, and plant visits as required; works with QA and other departments in order to support vendor approval requirements
  • Prepares and maintains reports as required by management

o Vendor score cards
o Closes out VNC’s & submits to QA Department

  • Active role in the CAPA board
  • Supervises & supports activities such as:

o Component purchases
o Change control processes
o Database updates (i.e. vendor info, parts numbers & descriptions)
o Inventory management & reporting

  • Facilitates inter-departmental cross training
  • Implements and supports cost reduction programs
  • Works as a back-up for the Logistics Manager & Associate Manager, Logistics Analyst
  • Meet all cGMP regulatory and safety requirements as required
  • Support safety programs / projects as needed
  • Other duties as assigned by management

About this company
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