Manage the day to day operations: budgeting, employee education/development, staffing, resolve customer issues, monitor intake calls and retail sales, reporting data to public, measure key metrics for success, order intake, deliveries, walk-in business, cash intake, scheduling, charting, paperwork flow (from intake to billing the products to insurances), and communication between the billing department and HME. Work between departments to develop processes and reduce errors, increase productivity, utilize technology to improve productivity and perform continuous process improvement analysis. Interview new hires, orientation, training, performance appraisals, and coaching for improvement. Gather and interpret data to evaluate staff activities to ensure quality patient care, service, and efficiency. Create spreadsheets and analyze information to suggest changes for improvement (benchmarking, productivity trend and referral data). Communicate in highly sensitive situations (employee relation issues and patient complaints), communicate clearly with staff, peers, and management. Hold employee meetings and speak effectively in front of staff. Identify problems and initiate’s performance improvement processes to make changes and evaluate effectiveness, develop and maintain departmental policies, procedures, and processes. Ensure compliance with regulatory bodies, payer sources, and other appropriate agencies, read and interpret all regulatory guidelines. Recognizes and reports patient/staff safety and report within time frame, works with hospitals and other agencies to ensure timely discharges, act as manager in charge in the absence of the manager.