You have to be able to think fast on your feet.
Pros: self-governance, closeness to home, the ability to remote into a system on the network.
Cons: preferential treatment, lacsadaisical attitude toward pressing issues, physical moves of equipment, having to pay to get out of a parking deck
A typical day consists of both incident( normal priority and emergency/ critical priority) and request tickets. Most of the time your day is consumed with so called "critical" priority tickets because of some random ticket that may arise. You may run into an epic move of equipment which has to be approved by some higher ups in the company and they don't know that it has to go through proper channels. What I have learned is how to install applications, image computers, and the ability to remote into a system and troubleshoot remotely. The hardest part of the job is not being able to find information on what you need to troubleshoot and repair an application installed on a system. Coworkers for the most part are friendly and knowledgeable.