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Technical Support Representative, El Segundo, Ca - June 1, 2015
A typical day at for me consisted of answering a variety of calls pertaining to the printing of postage online. The calls varied from connection issues to printing to setting up profiles so customers could connect to their online stores such as Amazon, eBay and Etsy. The system also allowed connecting to CSV and Excel files. I had to make sure that everything was configured correctly so that customers could download their orders and print out their labels for their packages.

I learned the different shipping and mailing needs of our customers. Many needed an efficient way of processing a large number of shipping labels for their company while some customers just needed a simple way of printing out postage so they could send Christmas cards to their grandchildren.

Management was very supportive of the employees and encouraged us to not only to gain new skills but to have a good work / life balance. They understood that a happy employee was more productive.

In the Customer Service department where I worked, we came together as a team and supported each other in helping out the customer and providing the best service we could. Each of us had a different view on solving problems and we could reach out to each other for ideas.

The hardest part of the job was dealing with the frustrated customers. Many people are novices when using computers and we have to be understanding when dealing with the customers and let them know that we can fix the problems and get them printing again.

The most enjoyable part of the job is when I got the frustrated customer and I fixed their problem. They often would give a sigh of relief knowing that we fixed their problem and got them back to work.


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