Helpdesk Technician (Former Employee) – El Segundo, CA – June 6, 2017
Working at Stamps.com was challenging in that support for printer at that time had many driver per operating system, per service pack, and or build. It was challenging to walk new users through downloading and installing print drivers.
Customer Relations Supervisor (Former Employee) – El Segundo, CA – September 11, 2016
This company definitely has the right idea when it comes to taking care of the employees and creating a fun environment. They have snacks and drinks available 24/7, a gorgeous office building, and they have event days where you can mingle with upper management and show your families where you work. The downside depends on the position you work and I'm warning everyone to RUN AWAY FROM THE CR LINE POSITION! The customers are rude and spoiled, so unless you have the patience to be lied to and screamed at for a living without being able to check the customers about their lies (professionally of course) then get your foot in the door of this company another way.
Snacks, serenity, healthcare benefits
Rude customers and a manager that is too afraid to defend his team against upper management
Business Intelligence Developer (Former Employee) – El Segundo, CA – April 14, 2016
Stamps is a highly collaborative fun environment. Employees feel that their skills are being utilized. Flat structure creates an environment for open collaboration between teams. Fun activities and free food and drinks.
Technical Support Representative (Former Employee) – El Segundo, Ca – June 1, 2015
A typical day at Stamps.com for me consisted of answering a variety of calls pertaining to the printing of postage online. The calls varied from connection issues to printing to setting up profiles so customers could connect to their online stores such as Amazon, eBay and Etsy. The system also allowed connecting to CSV and Excel files. I had to make sure that everything was configured correctly so that customers could download their orders and print out their labels for their packages.
I learned the different shipping and mailing needs of our customers. Many needed an efficient way of processing a large number of shipping labels for their company while some customers just needed a simple way of printing out postage so they could send Christmas cards to their grandchildren.
Management was very supportive of the employees and encouraged us to not only to gain new skills but to have a good work / life balance. They understood that a happy employee was more productive.
In the Customer Service department where I worked, we came together as a team and supported each other in helping out the customer and providing the best service we could. Each of us had a different view on solving problems and we could reach out to each other for ideas.
The hardest part of the job was dealing with the frustrated customers. Many people are novices when using computers and we have to be understanding when dealing with the customers and let them know that we can fix the problems and get them printing again.
The most enjoyable part of the job is when I got the frustrated customer andmore... I fixed their problem. They often would give a sigh of relief knowing that we fixed their problem and got them back to work.less
Fraud Analyst (Current Employee) – El Segundo, CA – January 24, 2014
Stamps.com is a extremely professional and fun place to work. The company takes pride in keeping the workplace relaxed, so that all employees look forward to coming to work everyday. Stamps.com believes in setting their employees up for success. There is plenty of room for growth, because the company client base is growing extremely fast. The most impressive thing about Stamps.com is how the executives interact with every department and employee.
room for growth, incentives for simply doing your job, and a great management staff
Call Center Supervisor (Current Employee) – El Segundo, CA – March 24, 2013
Supervisor over 15-20 reps Floor management Queue management 2 meetings per month per rep Responsible for coaching, documentation, interviewing and terminating Management is good I learned a lot of patience I work with the best people which makes coming to work automatically a great day!
free food, pool table, drinks, foosball table, the people and activities
Enterprise Billing Supervisor (Current Employee) – Los Angeles, CA – March 8, 2012
Stamps.com is the best company I've ever worked for. With the exposure of working for a public company plus the small size and extremely competitive salary/benefits, you would be hard pressed to find a better opportunity.