STANDARD BANK Employer Reviews

Best company to work for, high team spirit, believe and practice its values
Learnt to be proactive and a avoid mishaps.
Dealing with irate customers makes you feel in charge of the situation
Open communication channels and good team work
Having to figure out some of the things yourself, dealing with a query you've never come across before.
When you – more... are considered a champ because you understand a certain area of your job and you have to take the rest of the team through. – less

Good place to work, international exposure, very dynamic

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Diverse growth opportunities
Accessible management
Focus on delivery and recognition of value-add

Good working environment
Learning on EM products
Challenges on valuations

Standardbank provides a innovative environment for hard working teams to deliver successful projects

A wonderful environment to work in, many people from many different cultures and backgrounds which has provided a great development in people skills. As the organization is so large there is a diversified learning scope ranging throughout many different business sectors.

Worked hard at Standard Bank, but learned a lot
Management and co-workers were very co-operative
When you new on a job
When you know what you are doing

Capturing cash and cheque withdrawals, capturing cash and cheque deposits, helping customers with change, making sure I balance my cash in the trolley. My co-workers were very team orientated.

High motivating company which, apart from focusing on its growth in terms of profits, it also considers growing its people, its employees. As one of the leading banks in Malawi, Standard bank also pays back to its customers through helping in social services especially in building school blocks and sponsoring sports activities

typical day at work- it was always busy
what I learnt- a lot about fraud
management- was good
co-workers- always worked as a team

EXPOSED TO VARIED PRODUCTS. BENEFITS ARE GOOD. CONTINUOSLY LEARNING NEW PRODUCTS AND UPDATED WHEN CHANGES OCCUR.

-when the systems were off line for half the day and we had to until 21:00pm
- communication skills and team player
-they have the open door policy
-fun people to work with and learn about differnt cultures
-nothing hard
-weekly recognition of the top performer and team buildings

• Master Card transactions (Including Garage Card and Business Master Cards)
• Copy statements (current, Investments, and savings accounts)
• All account transactions (including debit orders pricing, credit/debit details)
• Lost remittances
• Copies of cheques, cheques incorrectly encoded
• Updating of Plus Plan books
• Change of customer or account – more... details
• Certificates, balances, audit, estate late,
• Duplicate I.T.3B’s
• Branch IBT details
• ACB details
• Deposit details and deposits not included on statements
• Account incorrectly credited /debited, and
• Missing statements / Cheques
• Stop payments
• Upliftment of Credit Cards , Cheques Books
• Quoting of settlement figures on Vehicle accounts
• Assisting clients with all queries on VAF accounts.

• Reactive Selling

• Support migrating initiatives
• Generate and pass on Sales to the application Area

• Routine

• Conduct a needs analysis to identify customer needs in line with the Financial Advisory and intermediary Service Act licence categories
• Keep records in term of the financial Advisory and intermediary Service Act
• Conduct root cause analysis to prevent recurring problems/queries
• Maintain a network across related group entities to ensure update knowledge of policies , procedures and process relating to : cheque account packages, savings, investment and E Bank accounts, Home Loans, Cards Division, Vehicle and Asset Finance (VAF), SBIB etc
• Attend to related telephone calls and customer queries
• Provide agent Banks and other entities with bank codes on Cheque accounts
• Ensure staff alertness to the possibility of attempted fraud.
• Provide input for fraud investigations, when required.
• Attend to related telephone calls and customer queries.

Developed Abilities

Interpersonal, Teamwork, Ethics and Tolerance Skills
• Working and interacting with and appreciating people from diverse cultural, social, and religious backgrounds, in and out of the study/work environment.
• To strive to achieve the best in whatever I endeavor. To always give my all in any situation. Going the extra mile for positive results hence improving my knowledge skill.

Decision-making

• Quick to assimilate and integrate new information
• Monitor change in the operation environment, quick to act upon potential opportunities
• Weigh things up quickly and take initiative within limits of authority – less

A typical day is your day start as you walk in the door ,customer 's would get you as you walk in the door and there is no need to mke excuses like you havent started working already you must just help them.Solving customer queries handing out debit cards ans credit cards ect.Ive learned that i must put myself in the cusomer's situation and deal with – more... it that way .Treat the customers and colleques as your mother's and sisters and brothers.Management did set aclear dirction they were very transparent and fair.My hardest part of my work was .Not being abl to help a customer when there is really nothing we as branch can do further when the systems oi offline or when there is a waiting period attach to it .I enjoyed the team work and the team spirit inspite off the stressfull work we alwys would find ways to build the team spirit because nothing can be acclomplish without team work – less

good company that value its staff and have good values
honest and fair treatment. understanding people from managment to team leaders aswell as collegues

Working off site-conducting independent reviews. thereafter, consolidate the information and draft report. Meeting with credit to assess new and existing VAF Originator or Owner driver applications.

I have learnt about originators and their businesses as well as Owner Driver Schemes.

I am a team player who respects and motivates my co-workers.

The – more... challenge in my job is the lack of structure.

Most enjoyable part of my job is that no two days are the same. There is continuous LEARNING. – less

-starting work @6am to improve on collection.
-hard work and dedication brings positive results.
-easy to communicate with and trend setters.
-the good family to work with and makes one feel at home
-nothing really would be considered as hard,only fustrates when target not met.
-learning everyday and doing different things.

The main purpose at my work place is to pose a positive attitude toward life. i find it my duty to be loyal toward people in need especially due to the fact the 90% of the clients who call in are victims of fraud.

I am a postive person and always choose to pose a smile where ever i present myself. i am someone who choses to make each day productive – more... and that is by learning more and exploring more.

i do confirm that my occupation is very stressful and a position of working under pressure. whereby you do recieve irated clients calling everyday, but the best remedy to the problem is understanding that suitation of the client and imidiatetly finding a solution.

Towards my co-works i choose to be very helpful,as a result of it enabling me to be more dependent and allowing dividuals to have someone to depend on.

The hardest Part of my Job is making sure i deliever what is promised eventhough i work underpressure.. i work on holdidays and weekends and ensure that i have not reached work late or arrive with excuses.

The best part of my Job is making sure i learn something new eachday and there was someone who felt better after i was of an assitant to them. – less

Can be able to learn something new from the other department,depending on yourself,every one had a fair chance to apply for different posts,always have to be a team player especially in sales your work was fully dependent on that.Laid down procedures of the bank makes it difficult for a person to think outside the box.After assisting someone who truly – more... needed assistance with something it is so fulfilling to put a smile on their face again. – less

Servicing existing clients and getting new business on the books was second nature. Enjoyed customers as well as co-workers.
Self and time management was learnt during my banking career.
Targets was a great challeng and loved trying to meet them!
Solving customers problems made my day.