CSA Customer Service Advisor (Former Employee), Dublin OH – August 7, 2014
Pros: fun work place, competitive, and payed well
Cons: short breaks, working every saturday was required
A typical day at Stanley Steemer is fast pased, receiving inbound calls and selling customers products that are practical for them. I learned a lot about customer service skills and how to enhance customer relations. The management was very effective and always engaged with the call centers improvement. My co-workers where always helpful, anytime I – more... needed help on a call they where happy to assist me. The hardest part of the job was taking very similar calls on an everyday basis. The most enjoyable part of the job was the competition, it was incentive based which made it a fun atmosphere – less
Crew Cheif (Current Employee), Aurora, IL – June 17, 2014
We start everyday with a morning meeting. The crew chiefs set up the partners for the day. We get inspected for correct work attire. We then get sent our routes, and start our jobs. Everyday I go to customers houses, and talk to them about our products. My partner and I then work on the order that was scheduled for the home. Then I take the bill, and – more... contact headquarters to let them know we're finished, Then we clean up, and head to the next job! I work very well with fellow employees, and haven't let down my superiors. The hardest part of the job is the never knowing what I'm getting paid, and I never know when I'll be coming back home to my family due to unset hours. The most enjoyable part of the job is when I get add on my truck. (meaning I sell products, and get a decent percentage.) – less
Don't get me wrong this job has helped me a bunch but there are just too many things that are hard to deal with. I learned a good work ethic here but the way this business is run won't exactly make the employees happy. This company is totally geared toward customer service meaning they care all about the customer and the employess are the ones who get – more... crapped on. There aren't any set hours because if someone calls in at 6 PM then the company will go out of its way to secure that customer by getting a crew out there right away. This results in unhappy employees and low quality work. The crew has no option but to go do the job or else suffer the consequences from managment. You start everyday out at 7AM and work until whenever they say you are done. The pay is all commision but many customers do not realize that and expect you to do all these things for them at a discount but if you were to do that then it's basically working for free. Which happens alot especailly at jobs where there is a disatisfied customer. A crew has to go back at their expense and redo most of the job at no charge to the customer. Which is great for them but then the employee isn't getting paid. I think these main reasons are why there is such a high turnover rate in this company. – less
Carpet Cleaning Technician (Former Employee), Broken Arrow, OK – May 13, 2014
Pros: getting to see a lot of things you normally wouldn't. i.e. landscapes, cities, nice houses, gross houses
Worked at Stanley Steemer for four years because I had to provide for my family. Lots of promises that never are backed up. Long hours spent driving and you're paid by commission so while you're driving you're not making any money. My checks averaged 500-600 every two weeks and that's with 80+ hours. They set up games to try and inspire people to sell – more... more product but the prizes are things such as 5 dollar gift cards to QuikTrip and 15 dollar gift cards to WalMart after asking you to make them thousands.
Ridiculous place to work for. Don't waste your time. Trust me. – less
Carpet Cleaning Technician (Crew Chief) (Former Employee), Deer Park, NY – May 11, 2014
Pros: meet new people every day, learn something new while i'm at it
Cons: long hours and dirty job
This job isn't for everyone and it isn't the cleanest or the most fun to do. But if you stick with it and learn the craft the interesting co-workers and countless people you meet on a weekly basis more than make up for all the hard work. Let me express again that this is tough work and you will definitely bulk up on all the furniture moving, cleaning – more... and setting up of the trucks throughout your work day. There is money to be had here but keep in mind that it all depends on how much you're willing to sell and how well you work with the customers. – less
Carpet Technician (Former Employee), Kingston, WA – May 9, 2014
Pros: meeting new people.
Cons: no longer work there.
Great company I enjoyed this job and it was my first. Lasted 3 years until recession hit and had to be layed off. Meeting new customers daily was the highlight of this job and seeing the reaction of customers when I cleaned their carpet and scheduled for next cleanings.
Crew Chief Assistant (Former Employee), Chicago, IL – April 24, 2014
Pros: free of manager breathing behind your neck
Cons: exact time of ending shift
prepping the truck for the day, while your partner stood around or showed up at start of shift. Didn't learn much. It was cleaning carpets, so it wasn't hard. Management was ok, they just didn't take into consideration certain opinions. The hardest part was not knowing what type of day you were going to have. One day we can have enough customers for – more... a full check. Other days you went to work, and you weren't on the list to go out. So they waste your time and gas to know if you work or not. The most enjoyable part, was heading home. – less