Star & Shield Group is growing our Customer Service Team! Our service agents work with policy holders on the phone to provide advice and great customer service. We are seeking people to maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
WHO WE ARE:
Star & Shield Group is a unique company dedicated to providing personal lines insurance services to the Public Safety Community and their families. Star & Shield Group writes auto insurance through Star & Shield Insurance Exchange, a member-owned auto insurance company. We also represent other leading insurance companies for homeowners, renters, rental homes, boats, RVs and motorcycles.
- Take incoming calls from members.
- Answer questions regarding coverages, billing and policy changes.
- Counsel caller on coverage needs.
- Make outbound calls as required in the service process.
- Follow up on current members.
- Cross sell insurance products.
- Excellent communication abilities are essential.
- Be able to obtain a Property and Casualty Insurance License
- Strong sales and customer service skills on the phone
- Excellent verbal and written communication skills
- College degree or equivalent work experience preferred
- Current office hours are Monday - Friday from 8:00am - 6:00pm
- Attention to detail and strong organizational skills required
BENEFITS: Medical, Dental, Vision, Life & Accidental Death, Short & Long Term Disability, 401k
COMPENSATION: Base salary plus bonus. Our top service agents can make up to $35,000.