This company is very much a fail-upward company. Managers are usually people with no computer skills who have worked there 10-20 years and have no higher aspirations.
The entire company is disorganized, and can't quite figure out how to update to this century. The equipment is unreliable. GPS works about 50% of the time, and even then does not have any information for traffic, road closures, or updated roads. The ETAs don't even include stop signs and traffic lights, just drive time. This has been a known problem for over a year, and the parent company (VIA) has been attempting to fix it for that time, however they appear to have failed.
If you work here, get comfy with the Mapbook. It doesn't crash or glitch out.
The Pay-rate is low for the job. The parent company, VIA, pays its employees about 1.5 times the rate for the same job. As a contractor, Star Shuttle refuses to pay a decent wage. The $10.10 hrly they pay now was a raise that VIA demanded.
They do, however offer you as many hours as you want, since everyone calls in all the time. If you want to work anytime, they will let you. So, you can make up for the low pay by not having a life. Of course, the hours you will work vary day by day, as the routes vary, and you only get your clock in time for scheduled hours the night before. So, if you work at 3am (I regularly did) you wouldn't know that until around 6pm the night before (when they post the schedule for the next day).
Paratransit is a great profession. It's rewarding, easy enough, but with enough complications to keep you from getting bored. I won't miss the company, but I will miss the customers and the job.