Loved seeing the guest happy
Barista (Former Employee) – Pensacola, FL – April 25, 2016
We have three people that work through out the day, there is little overlap, so most of the time we work by ourselves. While there are no guest to serve, we usually clean up behind the bar and the lobby, refill anything that needs it, and we also serve out samples to any guest that may be walking around the store. I've learned how to talk to guest and how to make them happy; as well as how to handle certain situations. I have also had hazmat training in food and safety situations. Management could have been better in handling things. our store manager always harassing us and got upset very easily. There were times when they would not do their paper work and made us do his work. They would leave in the middle of their shift to go chat to someone. They would also always leave at least an hour early. I would have to say the hardest part of the job is that you cant make everyone happy. Though we try to talk to the guest to see how we can help, we either don't have the product they are looking for or they are upset about how a team member treated them. The most enjoyable part of this job is seeing the guest happy, and they keep coming back because WE can make their drink right, or they like the way a certain barista talks to them and makes their drink right, or they like the environment. I really love seeing a guest happy to be in our store.
good food and friends, decent pay