A fun workplace but a stressful one.
Pros: a yearly picknic, good healthcre, good 401k
Cons: evaulations baseed on customer reviews, marked down for transfers even manditory
Must be on phones and setting up computer 5 min before job starts and be ready when does (generally not a problem). Took payments by credit card, checking account, or money order. Set up payment arrangements. Disputed payments. Gave info as needed.
I learned to handle customers that were stressed out due to threat of suspending service, or service was suspended or canceled or sent to a collection agency.
I had a good relationship with management and my co-workers.
One of the most difficult parts of the job was telling that a service was permanently canceled and that early termination fees would also apply OR telling that an account has been sent to a collection agency.
the most enjoyable parts were successfully helping customers with a problem or situation with service.