CSR - Customer Service Representative (Former Employee) – Mansfield, OH – February 20, 2017
Working in a Call center has its ups and downs (hopefully more ups than downs) This is a great opportunity for an optimistic personality. Employees work in individual cubicles with personal space. Startek is an outsourcer and depending on the client your work with there are different requirements and perks to the position. unless you are willing to relocate there is not often the ability to advance and raises are usually based on COL.
vary based upon client
it is a call center you can get stuck with an unhappy customer
Customer Service Representative (Former Employee) – Colorado Springs, CO – February 15, 2017
I work at Startek 2yrs ago, it was very unorganized management. If you have chronic health issues, do not work for this company. Not able to take break to monitor issues for your health benefit. It is a Health Customer Service Company.
Customer Service Representative (Former Employee) – Grand Junction, CO – February 14, 2017
It's a really calm environment, with lots of nice co-workers, BUT the management there will not work with scheduling you around constant court dates, and mandatory medical visits, therefore I got terminated because of it... I would gladly return shall they work out the Scheduling issues
Won't work with scheduling around constant court dates, and mandatory medical visits
Customer Service Representative (Former Employee) – Hot Springs, AR – February 12, 2017
A typical day at work involves being emotionally harassed by multiple customers and a very short break between calls to cool down and prepare yourself for the next call. Working there I've learned a lot about customer service and over-all I've enjoyed the job but it's not for everyone. You have to be able to stay calm when a customer is being rude and hurtful and it's not an easy thing to do, but you have a lot of support for those days when you just can't take it anymore. The best part of the job, though, is when you've made a customer so happy they just have to speak with your supervisor and let them know how great you are. This has been my favorite job and I do plan on going back later on in life. It definitely is a wonderful place to work but the job itself is also very challenging.
Chance for Bonus, Co-workers are caring, Good pay.
Very short breaks, very little or no floor support, unfair/unreachable expectations.
Chat manager (Former Employee) – Grand Junction, CO – February 11, 2017
The core management tends to promote fast to fill seasonal management slots, not give enough support burn out new managers then demote them at seasons end for petty nondefensable reasons. The core management is all about who you know, and kissing *ss to stay in favor. If you are ok with being 100% flexible, willing to do a high stress job and have no problems with favoritism this might be the job for you.
Fast paced evironment dealing with escalated customers
Clais Management (Current Employee) – Greeley, CO – February 10, 2017
At 6am I log into my phone and computer and calls immediately start rolling in. I learned patience and how to show empathy. The hardest part was denying work orders for homeowners and explain why their issue is not covered in the warranty. The most enjoyable part of my day is that one call from a homeowner that is overfilled with joy that we are here to help them and thanks us with giving compliments to our supervisors about us.
Perfect pay and work hours for my lifestyle
Favortism, Not enough training in important areas in my job
Collections Representative (Former Employee) – Colorado Springs, CO – February 7, 2017
My startek site was very disorganized, had multiple people in management that did not seem like they could handle the position. Overall, my startek site is very immature and childish, and i would not recommend them to any one that I know.
Tech Support (Current Employee) – Ontario, OH – February 4, 2017
Startek does have good management but to even get a bonus the customer has to give a all 10 survey, and that's not fair what so ever. They've changed a lot within 5 years and that's good but the pay isn't great.