Pros: indoors, healthcare, secure facility, busy, excellent training and coaching
Cons: not always being about to resolve issues, long hours
Begin the day by logging on to the computer and phone. The day consisted of answering calls as they came to your desk. To begin a call I had to be able to properly verify account information with the customer to be able to access the account. Once verified, I assisted customers with technical support, account changes, sales, and making payments or payment arrangements. During the day there are coachings with management to better customer satisfaction and training sessions to stay up to date on all new technology and procedures.