Startek Employer Reviews

It was an okay place to work at, the supervisors had their favorites that got more "off" phone time, but i loved working with the customers and my Coworkers, I have learned a lot about customer care from startek.

I didnt really like working for Startek in the beginning but it was only because of the schedule I had to start out with. As time progressed I was promoted right up the ladder because of my ability to comprehend and handle situations in a timely and organized manner. I worked with some fantastic people whom I will never forget. i have learned that everything – more... happens for a reason and when one door closes its for another to open. – less

Customer Service Call-Lines For AT&T Wireless. LOVED EVERYTHING ABOUT THE JOB

Busy answering calls; great co-workers and managers; provided great incentives; fun and friendly environment

assisting customers
computers
typing
using multiple systems
being around people and making friends
made enough money

terrible management, very unorganized, make one rule then change it the next day. more focused on statistics than they are concerned with cusomer service.

Assembly Line working with people picking and packing clothes to be shipped off. Scanning and Auditing boxes that are already packed but making sure that they are packed and picked correctly.

Simple but young enviorment, consistent hours always changing pace and space.

When I first applied with this company they hired me for inbound customer service. After i moved into a new place and went to my first day, I was told the job i was hired for was no longer available. I can however apply for a job for Outbound sales. We were told it would be warm calls, the customers would be expecting the calls. When we were finally – more... put on the production floor, we quickly found out this was not the truth either. – less

There were several work schedules you could choose from which was great for people with families.

Great Company, Good chance for advancement. I wish they would've opened back up instead of shipping our jobs overseas.

Had some opportunities to advance and held a fun atmosphere.

Not much to say about this job. I had experience a lot of negativity from management on down to co- workers. This job could have been better and more productive for me.

no advancement what so ever if your good at something they will hold you back.

Just recently started working there and can already tell that there is an extremely lack of communication. Go through 4 weeks of classroom training only to get out on the floor and find that very little was applicable to the job. The team leads and supervisors dont really care about anything but the sales and not actually fixing the customers problems. – more... Several times a day I would come across something that I didnt know anything about so I would ask a question about and there solution would be to transfer or make it up. Also when attempting to make a sale, it was such a huge task to get the transaction completed that the customer would just get annoyed and hang up. Upside is that the day goes by quickly and there are plenty of opportunities to move up with such a high turn over rate. – less

I learned that no matter what when working in a call center you had to hold your temper and treat people the way you want to be treated.
The management was always doing things for the employees, such as dinners,fun days.
I got to travel to different states to help new call centers and really enjoyed meeting and working with people from different states – more... and countries. I also went to Manila Philippines to work there for 2 months. – less

For a typical day at work was taking phones calls for AT&T wireless customers, and resolving any concern they may have about their account. I learned that even though you try your best to resolve any situation that the customer might have there will always be a situation that you are unable to resolve due to company policies, and you try to make it – more... right with the customer that way they stay with the company. The people that I worked with were wonderful. They would try to help with any questions that I might have had when it came to helping a customer especially if I did not know how to go about searching for what they need. The hardest part of the job was knowing that I could not calm every one down if they were upset, and sometimes they would want to speak to someone above me even though they could not possibly help them. The most enjoyable part of the job was working with the customers cause I got to learn a lot from them, and sometimes I would get a call from a customer that would talk to me while I was talking to them as I searched for their problem and that took a lot of stress off of me, because they were calm, and not to much in a hurry. – less

This Was my first customer service position. With out all of my training and hard work at Startek i wouldn't know what i know now. So i am very thankful for the opportunity.

not really much to say about this job. There was always different tasks to complete where you didn't feel comfortable or trained well enough to complete. The management didn't really work well its employees on a regular basis just on a some time basis.

I took calls for at&t hotline. I fixed phone problems while providing customer service.