Pros: respect, uptraining, able walk around to do your job if needed.
Cons: the way the client would change things to make it harder on employees to meet goals, and scores. the best reps had it hard in the end.
I learned that no matter what when working in a call center you had to hold your temper and treat people the way you want to be treated.
The management was always doing things for the employees, such as dinners,fun days.
I got to travel to different states to help new call centers and really enjoyed meeting and working with people from different states – more... and countries. I also went to Manila Philippines to work there for 2 months. – less