I worked there for about 3mo and it's not a job for someone that has worked retail or food service, where you're on your feet. You are placed at a desk and pretty much have to stay there, like a zombie. You can't read a book, can't play computer games, can't decorate your desk, can't talk to the person next to you, A LOT of can'ts. Supervisors just wonder around talking to each other. They don't help when you need it. They try to find a way to get out of talking to the person on the phone when, they request to speak to a supervisor. They expect you to handle everything on your own. A lot of calls were misdirected. The source where you get info for callers was not updated or wrong. You get penalized for having a doctor's appointment and showing up to work late or having to leave early. Doctor's notes do not matter. Honestly, if you're desperate for a job, take this one, but you won't like it. This was the worst job I ever had and I would never for back to the call center industry.
Acquired vacation time